Category Archives: Events

Featured Event image - CRMUG

Event – Duplicate Data: You Know You Have It, But How Much?

Event: CRMUG ISV Partner Showcase
Outline: Duplicate Data – You Know You Have it, but How Much? We all know duplicate data is a bad thing in CRM, but how bad is bad?  This session is part educational, part training.  Using QGate’s Paribus Discovery, we will show you how to IDENTIFY the level of the duplication in your CRM.  We will also show you how you can RESOLVE the problem.
Date: November 18, 2014 at 1pm EST (7pm BST)
Location: Virtual Event
Enrolment : Via CRMUG
Featured Products:
  • Microsoft Dynamics
  • QGate Paribus
Related Articles: Critical Success Factor 3: The Data Factor
Paribus Discovery for Microsoft Dynamics CRM

Featured Event image - CRMUG

If you’re attending CRMUG Summit, these sessions are for you

Here at QGate we are finishing up our preparations for CRMUG Summit being held from October 14-17 in St Louis.  We will be presenting several sessions at this event as well as participating in a panel discussion on duplicate data.  If you are planning on attending this event, you may find the following sessions to be of interest.

Duplicate data: You know you have it, but how much?  Find out here!

Date and Time: Wednesday October 15, 3.00-4.00 pm
Presenter: Ryan Pennett Regional Sales Manager, QGate Software

We all know duplicate data in CRM is a bad thing, but how bad is bad?
This session is part education, part training.  Using QGate’s Paribus Discovery we will show you how to IDENTIFY the level of the duplication in your CRM as well as how you can RESOLVE the problem.

We offer benchmarks so you can compare your results with others.

A trial copy of Paribus Discovery will be available for each attendee, if you have your laptop with you follow the steps to install and be ready to run when you get back to the office.

The Executive’s Role in a Successful CRM Implementation

Date and Time: Thursday October 16, 4.45-5.45pm,
Presenter: Rowland Dexter, Managing Director, QGate Software

For nearly two decades we have been implementing CRM systems and over that time we have defined the top five Critical Success Factors (CSFs) for a successful CRM implementation.  Number 1 is Executive Sponsorship.  This session covers what this means and why it is so important.  As an executive, you may also be interested in the other four CSFs.

Data Management and Quality Panel Discussion

Date and Time: Friday October 17, 1.00-2.00pm
Panel Presenters: Rhoda Bernstein (Director Strategic Alliances, Dun & Bradstreet), Rowland Dexter (Managing Director, QGate Software), Scott Guthrie (Winona State University) and Steven Shissler (Director of Alliances Sales Engineering, Trillium Software)

This user adoption panel will be geared to more of the system administrators and I.T. professionals in house, but it focuses around the best practices and standards to leverage for keeping your data clean, accurate, up to date, and what role data should have in your organization.  Join this user adoption ask the experts session and share in the discussion.

Love it or hate it – CRM is just better with better data

Date and Time: Friday October 17, 2.15-3.15pm
Presenter: Rowland Dexter, Managing Director, QGate Software

Data is the life blood of a CRM system; its health directly affects the health of the system.  Poor data can negatively affect many aspects of CRM including user adoption.  Let’s face this together and look at options to keep data healthy.

You can find the full listing of CRMUG Summit sessions on the CRMUG Summit homepage.

Microsoft Dynamics CRM Customer Update: Events, Product Updates, Customer Success and More

For QGate, this summer has brought exciting developments, with new product updates, new staff and new campaign launches.

We are eagerly anticipating the upcoming release of Microsoft Dynamics 2015 slated for the fourth quarter of this year. We will be producing an update before the release with more information.

Finally, we have been working on a Welcome to QGate video that you may find interesting. It can be found on our website here.

To keep up to date with us and the industry, please subscribe to the QGate Blog.

intelli-CTi for Microsoft Dynamics CRM

Our latest release (v1.4.3) of intelli-CTi for Microsoft Dynamics CRM is now available. The highlight of this release is the support for Office 2013 and the 64-bit Office suite.

Release notes and system requirements for this new release are available on our intelli-CTi – Technical Support Page on the QGate Knowledgebase.

Or if you are already a supported QGate intelli-CTi customer you can download the latest release here.

You can take a free 30 day test drive here, or contact us for further information about intelli-CTi.

Sage 50 Link for Microsoft Dynamics CRM

The latest release (v1.3.1) of our Sage 50 Link™ for Microsoft Dynamics CRM solution is now available. The highlight of this release is the multi-currency support improvements.

Release notes and system requirements for this new release are available on our Sage 50 Link – Technical Support Page on the QGate Knowledgebase.

Please Note: This product is only for Sage 50 Accounts (UK Edition).

If you are already a supported QGate Sage 50 Link customer, you can download the latest release by clicking here.

Please contact us for further information about Sage 50 Link.

QGate Knowledge Base

We’d like to invite you to visit the QGate Knowledgebase technical support site – a resource of information articles and technical reference materials to assist and support QGate customers with their software solutions.

Information articles include:

  • Product news updates
  • Product technical articles
  • Product system requirements
  • Product release information
  • Product document libraries
  • Frequently asked questions
  • Troubleshooting

You can now subscribe to the QGate Knowledgebase and receive regular information updates by email.
We sincerely hope you find this resource useful and of value.

Lush/QlikView Shortlisted for Retail Systems Award

Our customer Lush has been shortlisted for a Retail Systems Award in the category of Big Data Initiative of the Year.

This award will go to a company who is able to show a real understanding and grasp of the Big Data challenge. Retailers are sitting on huge quantities of their own data as well as information from other sources in the expanding digital universe.

In 2010 Lush needed a technology platform that employees at every level throughout the business could use to access vital sales, stock, store and staff information. QGate helped deploy QlikView as a solution.

Our QlikView deployment at Lush represents a real-life example of how our fast path workshop can enable companies to do great things quickly, using their own internal resources and without incurring large external consulting costs.

eXtremeCRM 2014 Las Vegas

We are excited to be exhibiting at eXtremeCRM in Las Vegas as Bronze Sponsors.
eXtremeCRM is where Microsoft Dynamics partners come together to forge business relationships, gain knowledge from real-world experiences and dive deep into current and future technologies.

We will be exhibiting at Stand #127 at this event, which runs from 5-8 October.

CRMUG Summit 2014 St. Louis

Experience CRMUG Summit 2014, the ultimate learning and networking event for the Microsoft Dynamics CRM community.

Every attendee is focused on Dynamics CRM, and you’ll learn first-hand how they’ve overcome challenges you face every day!

The event runs from 13-17 October and QGate will be attending as a Platinum Sponsor. We will be exhibiting at Booth #1343 and presenting throughout the week.

Microsoft Convergence Barcelona

Convergence provides you the chance to make key business connections and to discover the full potential of your Microsoft solutions. It’s where opportunity and innovation meet.

We will be exhibiting at Microsoft Convergence in Barcelona 4-6 November 2014 as Platinum Sponsors at Booth #47.

Microsoft Dynamics Convergence Logo

Event – Microsoft Dynamics Convergence, Europe 2014

Event: Microsoft Dynamics Convergence – Europe, 2014
Outline: As the premiere event for the Microsoft Dynamics community, Convergence is where opportunity and innovation meet to deliver real business value. It’s the chance to make key business connections and to discover the full potential of Microsoft Dynamics solutions.
Date: 4th – 6th November, 2014
Location: Barcelona, Booth 47
Enrolment : You can register for this event by following the link here.
Featured Products:
  • Microsoft Dynamics
  • QGate Paribus
  • QGate intelli-CTi
Related Articles:

Event Details

As we move into the final two months of the year, QGate are headed to our last major expo of 2014: Microsoft Convergence. Convergence is the place where the Microsoft business community comes together to share breakthrough moments. It’s the chance to learn new things about Microsoft business solutions, get answers to tough questions, connect with other users, and find new ways to stay ahead of the competition. It’s where true business value is delivered.

We will be exhibiting at Booth #47.  We will using this time to demonstrate our Paribus suite of products for data de-duplication and intelligent search. We will also be demonstrating our telephony integration solution, intelli-CTi, with Microsoft Dynamics CRM and Microsoft Unified Service Desk (USD).

As part of the Leo Spring 2014 release, Microsoft has focused on the area of customer service. Microsoft has made available a new module called the Unified Service Desk (USD) and aimed it at the larger call centre, customer service operations.

QGate will be supporting USD with intelli-CTi.  Information on this support can be found here in our Sneak Peeks document on the CRM & Telephony Integration (CTI) for Microsoft Dynamics CRM page of our website.

To see this in action, watch our video on intelli-CTi and USD.

Featured Event image - CRMUG

Event – CRMUG Summit

Event: CRMUG Summit 2014
Outline: CRMUG Summit provides a conference experience unlike any other.  Every attendee is focused on Microsoft Dynamics® CRM, and you’ll learn first-hand how they’ve overcome challenges you face every day!
Date: 14th – 17th October 2014
Location: St Louis, Missouri, USA, Booth 1343
Enrolment : Registration is open.
Featured Products:
  • Microsoft Dynamics CRM
    • QGate Paribus
    • QGate intelli-CTi
Related Articles:

 

Event Details

information about the event to follow…

eXtremeCRM 2014 Event

eXtremeCRM – Barcelona February 2014

So this was the 4th European event.  eXtremeCRM is an event specifically for partners involved with Microsoft Dynamics CRM, with 400 plus delegates attending the 3 day event this time.

Because of its focus both in terms of audience and content is surely is the most important event for any partner working with Dynamics CRM.  However there was only a few UK partners in attendance beside QGate, well their loss.  As usual the event saw LOTS of sessions, well  over 100, some from Microsoft, a lot from other Partners, MVPs etc.  This time the range of subject areas had been extended to include not just the technical , road maps etc but sales and pre-sales.  The most frustrating thing was to consider which session to go to at any one time, the options were brilliant.

It is fair to say a few of the session could have been better and I wish that some of the presenters stuck closer to the stated description of the session – although this is a comment that can equally be leveled at previous  Convergence events, perhaps more so.  I hope this improves with the forthcoming Atlanta convergence.   When you are trying to choose a session from 3 or 4 that you might want to look at, the description is important, at least with eXtremeCRM you don’t need to walk miles if you decide you want to change session part way through one.

However, that said there were a lot of cracking sessions which the QGate team were really pleased to have attended, I was impressed with the sessions around Marketing Pilot, now to be known as Microsoft Marketing, thanks to  Marco Amoedo from Microsoft for these.  It was also very useful to get an idea of where the Dynamics team is taking whole social thing and CRM.

Obviously a big part of the event is the whole community coming together.  Being a smaller event and more focused event than Convergence it does mean a better chance to strike up conversations pretty quickly around all things CRM.  The next eXtremCRM will be in the US around October time, QGate has already committed to be there, looking forward to It already.