Category Archives: News

Software Users Name Infor CRM a Top Rated Platform on TrustRadius

We are very pleased to announce that Infor CRM has received another recognition from the CRM community.  The 2015 TrustRadius Buyer’s Guide to CRM Software has named Infor CRM a top-rated CRM platform for mid-size companies.

Infor as a top CRM platform

About the Recognition

The TrustRadius Buyer’s Guide offers an exploration of the overall CRM market and product profiles for the leading vendors based on insights from real software users.

TrustRadius seeks to offer practical guidance to people looking for the best CRM software for their specific situation.  The 2015 CRM Guide makes recommendations for Enterprises (1,000+ employees), Mid-size Companies (51-1000 employees) and Small Businesses (1-50 employees).

Reviewers in the 2015 Buyer’s Guide to CRM Software highlighted solution flexibility, mobile CRM and the advancements made since the 2014 acquisition of Infor CRM (formerly Saleslogix).

Users also rated Infor CRM’s user management and ease of use as ‘pros’ of the system.

Infor CRM has been getting a lot of recognition and press since the acquisition last fall as a CRM Leader and Champion.  To find out what Infor CRM could do for your business, contact us to arrange a free trial.

Related Information:
Qlik with QGate

Scott Silverthorn, LUSH Cosmetics, Named a 2015 Qlik Luminary

Congratulations Scott Silverthorn!

We are excited to announce that today Qlik has named Scott Silverthorn, Head of Reporting & Data Services at LUSH Fresh Handmade Cosmetics and our QlikView customer, a 2015 Qlik Luminary.

About the Luminary Program

The Qlik Luminary Program brings together the best and brightest customers, partners and enthusiasts in the Qlik ecosystem.  With deep drive, passion and expertise, Qlik Luminaries champion the Qlik vision for self-service BI and its potential to make transformative discoveries.

Qlik Luminaries are selected from the nominees based on their:

  • Innovation and expert status in their fields
  • Activity and consistent helpfulness on Qlik Community and/or industry social networks
  • Willingness to share best practices and knowledge at industry events and forums
  • Geographic representation reflecting Qlik’s global community

This year, the programme changed slightly, creating a more exclusive list of winners, with only 50 Qlik Luminaries out of 150 worldwide.  We are excited that Scott from LUSH is among this elite group.

LUSH and QlikView

LUSH Fresh Handmade Cosmetics came looking for a Business Intelligence solution that would give their staff insights into profitability, help employees manage sales, stock and staffing and drill down into sales in every shop.

Using the QGate Fast Track Workshop, a program that delivers initial BI in 5 days, LUSH deployed QlikView to 70% of its staff throughout the organisation for manufacturing, sales and supply chain management.

We are pleased to have helped LUSH implement QlikView into their business, a solution that saved over £1 million in stock loss in the first two years, helped LUSH managers monitor sales and performance and improved the sourcing of key ingredients from ethical suppliers.

For more information on LUSH’s experience with QlikView, click here.

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Press Release: QGate’s QlikView connector and application for Microsoft Dynamics CRM, now supports Microsoft Dynamics 2015

QGate's Microsoft Dynamics CRM for QlikView Package

Based on our 18 years of experience in the Data, CRM and Business Intelligence (BI) areas, QGate have created a custom QlikView Connector and application making Business Analysis, Dashboarding and Reporting even more accessible for Microsoft Dynamics CRM.

QGate’s Microsoft Dynamics CRM for QlikView solution contains:

    • A custom QlikView connector to pull data from Microsoft Dynamics CRM using web services via web services. Supports CRM Online, on premise or partner hosted installations.
  •  A QlikView application which utilizes this custom connector to provide business insights without the need for complicated programing knowledge.

The connector provides very simple connectivity to Microsoft Dynamics CRM no matter where it is hosted.

The QlikView application provides an out of the box solution covering the core entities, and allows you to extend the application to include custom fields and entities.

The total solution significantly decreases the time to implement a QlikView application on Microsoft Dynamics CRM.

We are now providing a 30 day free trial of this solution.  More information and the free trial for QGate’s Business Intelligence for Microsoft Dynamics CRM with QlikView can be found here.

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Sage 50 Link

Announcing the release of Sage 50 Link for Microsoft Dynamics CRM v.1.3.4

We’re pleased to announce that new release of Sage 50 Link for Microsoft Dynamics CRM v1.3.4 is now available.

The highlight of this release is the added support for Microsoft Dynamics CRM 2015 On-Premise and Online.

Full details of this release are available on the Sage 50 Link Technical Support Page of the QGate Knowledgebase.

 

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Qlik Named a Leader in 2015 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms

We are very pleased to announce that Gartner has once again named Qlik a Leader for Business Intelligence and Analytics Platforms in their 2015 Magic Quadrant.

Gartner Magic Quadrant 2015

According to Gartner, the BI and analytics platform market is undergoing a fundamental shift from IT-led consolidation and standardization projects for large-scale systems-of-record reporting to user-driven demands for access to interactive styles of analysis and insights from advanced analytics that do not require them to have IT or data science skills. As demand from business users for pervasive access to data discovery capabilities grows, IT wants to deliver on this requirement without sacrificing governance.

Vendors are assessed for their support of four main use cases:

  1. Centralized BI Provisioning: Supports a workflow from data to IT-delivered-and-managed content.
  2. Decentralized Analytics: Supports a workflow from data to self-service analytics.
  3. Governed Data Discovery: Supports a workflow from data to self-service analytics to systems-of-record, IT-managed content with governance, reusability and promotability.
  4. OEM/Embedded BI: Supports a workflow from data to embedded BI content in a process or application.

Qlik’s position as a Leader in this Magic Quadrant is driven by strong vision around governed data discovery with the introduction of Qlik Sense and high level of market understanding.

Learn more about QlikView and Qlik Sense on our website or access the full report to see where the competition stacks up.

 

Related Information: Introduction to Qlik Sense
Business Intelligence with QGate’s Qlik View Connector and Application for Microsoft Dynamics CRM
Case Study: LUSH Saves Over £1 Million in Stock Loss with QlikView and the QGate Fast Path Workshop

 

How QlikView’s Acquisition of NPrinting Extends Data Discovery

Introduction:

On February 13, 2015 Qlik announced its acquisition of Vizubi and its NPrinting product line.  While Qlik is a market leader in the data discovery market, NPrinting is a market-leading report generation, distribution and scheduling application for QlikView.

Say goodbye to redundant business intelligence reporting solutions.  With this acquisition, QlikView can act as a single platform for both analytics and reporting in order to enhance the insights you receive from data discovery.

Brief Overview of NPrinting

QlikView N Printing Overview

NPrinting is an advanced report generation, distribution and scheduling application for QlikView which allows customers to:

  • Create attractive reports quickly in a variety of formats including Office and pixel perfect (.PDF) using data and analytics from QlikView
  • Provide reports to the right people by managing centralised scheduling and distribution or on-demand access
  • Drive reporting efficiencies by eliminating the need for legacy BI and reporting systems with a single trusted vendor

Using QlikView and NPrinting, you can take data and images from as many Qlik View Documents (QVWs), drag and drop them into report files, render those into formats, filter on a user specific basis and distribute to groups or single users on a scheduled basis or on demand.

These actions build on simple data discovery, allowing you to derive business insights and distribute those insights around the business.

How NPrinting Enhances QlikView

According to Anthony Deighton, Qlik CTO, Qlik aims to create software that fits with people’s natural analytic abilities – specifically storytelling.  Their main product strategy is to build storytelling into their products and NPrinting is another step in that process.

In the diagram below, you can see Qlik’s approach to data discovery.  Qlik began with the smallest circle, QlikView, a guided analytics platform for specialised users to make discoveries about their business.  In 2014, they moved to self-service visualisation with Qlik Sense, making the visualisation of data available to more people in the business who may not be as specialised.  In their latest move, NPrinting helps to form the outermost ring of collaborative analytics, involving more users through high-quality reports that provide insight about the business throughout the business.

Extending the Vision of Data Discovery QlikView and NPrinting

This journey from discovery to insights through Qlik products creates what Qlik refers to as a Virtuous Feedback Loop – as you share more insights from your business data, people want to find their own insights with that data to share with others.

According to Deighton, “Vizubi and its NPrinting products fit squarely in our acquisition strategy as tuck-in a technology that enhances the value of Qlik solutions to our customers.  We believe in the power of interactive reporting and know that to get people engaged with Qlik, they need exposure to the power of discovery.  An NPrinting report may just be some users’ first encounter with the power of visual analytics at the point of decision making.”

What do current customers have to say?

Analog Devices Logo

According to Ken Hartman, Director of R&D Productivity at Analog Devices, “As a customer of QlikView and NPrinting, I have gained the best of both worlds with an unmatched level of interactive analytics and control in the creation and the sharing of business users reports.  NPrinting adds real value to the QlikView solution by exposing its outputs for discovery to a broader audience, boosting adoption and collaboration and promoting operational effectiveness.”

While Analog Devices enjoys the increased scope of their data discovery with the reporting and distribution capabilities of NPrinting, global services company Aramark used NPrinting in conjunction with QlikView to generate significant cost savings.

Aramark Logo NPrinting

A company with 250,000 employees, Aramark’s work with QlikView revealed significant issues
with overtime.  Managers were unaware when personnel were close to or into overtime.  To combat this problem, Aramark used NPrinting for sending information to managers in order to get a handle on employee overtime.

Conclusion

QlikView customers who rely on additional business intelligence tools for reporting functions can breathe a sigh of relief with this acquisition of NPrinting.  With NPrinting safely under the Qlik banner, you know that it is a feature you can trust to provide your business with accurate data discovery and reporting insights.

Please contact us if you have any questions about this acquisition.

For more information on NPrinting, please visit our QlikView product page.

Related Information: QlikView NPrinting – Overview and Introduction Webinar

[Press Release] Qlik Bolsters Advanced Reporting Capabilities with Acquisition of NPrinting 

Business Intelligence with QGate’s QlikView Connector and Application

 

Infor Gold Channel Partner

Infor Listed as a Champion in this year’s Info-Tech Research Group CRM Suites for Gaming, Hospitality and Leisure Vendor Landscape.

5 months after changing hands from Swiftpage, Infor CRM (formerly Saleslogix) has received
another recognition from the CRM industry.  Info-Tech Research Group has recognised Infor CRM as a Champion in this year’s Info-Tech Research Group CRM Suites for Gaming, Hospitality and Leisure Vendor Landscape.

This research is designed for gaming and hospitality organisations looking for a flexible, scalable and powerful CRM solution to drive patron acquisition, retention and growth and build profitable patron relationships and experiences.  Info-Tech evaluated seven competitors in the CRM market and named Infor CRM a Champion.

Product evaluations were based on eight criteria to determine overall standing:

Infor was noted for having a strong enterprise platform, application integrations and relationships within the market.

According to Info-Tech, Infor CRM should be on the shortlist for firms who want deployment flexibility. Larry Fretz, Practice Lead for Gaming and Hospitality Research at Info-Tech Research Group, noted  “Infor offers excellent integration capabilities with other related software packages, particularly on the guest management/property management and casino integration area. Whether you are looking for a cloud SaaS or on-premise solution, Infor offers an attractive alternative to larger players in the CRM market.”

“A dependable customer and marketing management system is extremely important to any industry looking to provide a more personalized, customer-centric experience. This rings especially true in the gaming and hospitality industry, where organizations need fresh, modern ways to gain actionable guest insights at a time where competition and choices only continue to escalate,” said Grant Halloran, global vice president and general manager, Infor Customer and Marketing Management. “This Champion rating further establishes Infor’s position as a leader in the cloud-based CRM market overall, but also demonstrates the value of having a business unit dedicated to hospitality and gaming, to infuse deep industry expertise into all the Infor products in its suite.” 

The original press release of this announcement can be found here.

Related Articles: Infor Recognised as a Leader in CRM

Will Hook and Loop be the reason for the future success of Infor CRM?

 

 

Press Release: intelli-CTi for Microsoft Dynamics CRM v1.5 Now Available

QGate Software Ltd, specialists in Computer Telephony Integration (CTI) and CRM, have launched the latest version of their CTI solution – intelli-CTi for Microsoft Dynamics CRM v.1.5.0.

intelli-CTi product tour

QGate intelli-CTi™ for Microsoft Dynamics CRM enables businesses to optimise their investment in Microsoft Dynamics CRM and telephone infrastructure by providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.

This new release provides new features and enhancements including:

  • Added support for Google Chrome browser
  • Microsoft Windows 8 compatibility
  • Added support for Microsoft Dynamics CRM 2015
  • Microsoft Unified Service Desk (USD) compatible
  • Certified for Microsoft Dynamics CRM 2013

Further product information and Feature Highlights for this Release can be found on our website at www.qgate.co.uk.

To take a 30 day test drive, click here.

By the very nature of CRM, the importance of relationship management is at the heart of a business’ customer interactions.  Microsoft Dynamics CRM provides many key aspects and features in support of customer interaction, with the key being to harness these aspects through relationships to leverage the true power and success of good Customer Relationship Management.

QGate provides implementation, training and consultation in the UK for small, midmarket and corporate businesses using business applications. QGate specialises in Microsoft Dynamics CRM, with solutions such as intelli-CTi for Computer Telephony Integration and the Paribus product suite for data de-duplication and intelligent search that help fast moving businesses achieve success.

 

About QGate

QGate Software Limited was founded in 1997 as a software development and services provider specialising in Customer Relationship Management (CRM) solutions. Since those early days QGate has added Business Intelligence (BI) to its solution portfolio and developed its own products in the areas of Computer Telephony Integration (CTI) and sophisticated data matching (Paribus).

All trademarks and trade names mentioned herein are the properties of their respective holders and are hereby acknowledged.

 

If you have any questions regarding information in these press releases please contact:

Paula Cooper

info@qgate.co.uk

http://www.qgate.co.uk

+44 (0) 1329 222800

 

This press release was originally published here.

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Business Intelligence with QGate’s Connector and Application for Microsoft Dynamics CRM

QlikView ConnectorBased on our 18 years of experience in the Data, CRM and Business Intelligence (BI) areas, we have recently created a custom QlikView connector to pull data from Microsoft Dynamics CRM using web services.

Alongside this, we have constructed a starting point QlikView application which uses this custom connector to analyse your business using Microsoft Dynamics CRM data as the source.

As of 16 March 2015, the QlikView connector and application now support Microsoft Dynamics CRM 2015.

More information on this custom connector and Microsoft Dynamics CRM for QlikView application can be found here, along with information on how you can get a free trial of this product.

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Featured image - intelli-CTi

Announcing the Release of intelli-CTi for Infor CRM v.3.3.1

We’re pleased to announce that new release of intelli-CTi for Infor CRM (formerly Saleslogix) v3.3.1 is now available.

This release is primarily a maintenance release, consisting mostly of fixes and improvements.

Full details of this release are available on the intelli-CTi – Technical Support Page of the QGate Knowledgebase.

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