Category Archives: News

Qlik Named a Leader in 2015 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms

We are very pleased to announce that Gartner has once again named Qlik a Leader for Business Intelligence and Analytics Platforms in their 2015 Magic Quadrant.

Gartner Magic Quadrant 2015

According to Gartner, the BI and analytics platform market is undergoing a fundamental shift from IT-led consolidation and standardization projects for large-scale systems-of-record reporting to user-driven demands for access to interactive styles of analysis and insights from advanced analytics that do not require them to have IT or data science skills. As demand from business users for pervasive access to data discovery capabilities grows, IT wants to deliver on this requirement without sacrificing governance.

Vendors are assessed for their support of four main use cases:

  1. Centralized BI Provisioning: Supports a workflow from data to IT-delivered-and-managed content.
  2. Decentralized Analytics: Supports a workflow from data to self-service analytics.
  3. Governed Data Discovery: Supports a workflow from data to self-service analytics to systems-of-record, IT-managed content with governance, reusability and promotability.
  4. OEM/Embedded BI: Supports a workflow from data to embedded BI content in a process or application.

Qlik’s position as a Leader in this Magic Quadrant is driven by strong vision around governed data discovery with the introduction of Qlik Sense and high level of market understanding.

Learn more about QlikView and Qlik Sense on our website or access the full report to see where the competition stacks up.

 

Related Information: Introduction to Qlik Sense
Business Intelligence with QGate’s Qlik View Connector and Application for Microsoft Dynamics CRM
Case Study: LUSH Saves Over £1 Million in Stock Loss with QlikView and the QGate Fast Path Workshop

 

How QlikView’s Acquisition of NPrinting Extends Data Discovery

Introduction:

On February 13, 2015 Qlik announced its acquisition of Vizubi and its NPrinting product line.  While Qlik is a market leader in the data discovery market, NPrinting is a market-leading report generation, distribution and scheduling application for QlikView.

Say goodbye to redundant business intelligence reporting solutions.  With this acquisition, QlikView can act as a single platform for both analytics and reporting in order to enhance the insights you receive from data discovery.

Brief Overview of NPrinting

QlikView N Printing Overview

NPrinting is an advanced report generation, distribution and scheduling application for QlikView which allows customers to:

  • Create attractive reports quickly in a variety of formats including Office and pixel perfect (.PDF) using data and analytics from QlikView
  • Provide reports to the right people by managing centralised scheduling and distribution or on-demand access
  • Drive reporting efficiencies by eliminating the need for legacy BI and reporting systems with a single trusted vendor

Using QlikView and NPrinting, you can take data and images from as many Qlik View Documents (QVWs), drag and drop them into report files, render those into formats, filter on a user specific basis and distribute to groups or single users on a scheduled basis or on demand.

These actions build on simple data discovery, allowing you to derive business insights and distribute those insights around the business.

How NPrinting Enhances QlikView

According to Anthony Deighton, Qlik CTO, Qlik aims to create software that fits with people’s natural analytic abilities – specifically storytelling.  Their main product strategy is to build storytelling into their products and NPrinting is another step in that process.

In the diagram below, you can see Qlik’s approach to data discovery.  Qlik began with the smallest circle, QlikView, a guided analytics platform for specialised users to make discoveries about their business.  In 2014, they moved to self-service visualisation with Qlik Sense, making the visualisation of data available to more people in the business who may not be as specialised.  In their latest move, NPrinting helps to form the outermost ring of collaborative analytics, involving more users through high-quality reports that provide insight about the business throughout the business.

Extending the Vision of Data Discovery QlikView and NPrinting

This journey from discovery to insights through Qlik products creates what Qlik refers to as a Virtuous Feedback Loop – as you share more insights from your business data, people want to find their own insights with that data to share with others.

According to Deighton, “Vizubi and its NPrinting products fit squarely in our acquisition strategy as tuck-in a technology that enhances the value of Qlik solutions to our customers.  We believe in the power of interactive reporting and know that to get people engaged with Qlik, they need exposure to the power of discovery.  An NPrinting report may just be some users’ first encounter with the power of visual analytics at the point of decision making.”

What do current customers have to say?

Analog Devices Logo

According to Ken Hartman, Director of R&D Productivity at Analog Devices, “As a customer of QlikView and NPrinting, I have gained the best of both worlds with an unmatched level of interactive analytics and control in the creation and the sharing of business users reports.  NPrinting adds real value to the QlikView solution by exposing its outputs for discovery to a broader audience, boosting adoption and collaboration and promoting operational effectiveness.”

While Analog Devices enjoys the increased scope of their data discovery with the reporting and distribution capabilities of NPrinting, global services company Aramark used NPrinting in conjunction with QlikView to generate significant cost savings.

Aramark Logo NPrinting

A company with 250,000 employees, Aramark’s work with QlikView revealed significant issues
with overtime.  Managers were unaware when personnel were close to or into overtime.  To combat this problem, Aramark used NPrinting for sending information to managers in order to get a handle on employee overtime.

Conclusion

QlikView customers who rely on additional business intelligence tools for reporting functions can breathe a sigh of relief with this acquisition of NPrinting.  With NPrinting safely under the Qlik banner, you know that it is a feature you can trust to provide your business with accurate data discovery and reporting insights.

Please contact us if you have any questions about this acquisition.

For more information on NPrinting, please visit our QlikView product page.

Related Information: QlikView NPrinting – Overview and Introduction Webinar

[Press Release] Qlik Bolsters Advanced Reporting Capabilities with Acquisition of NPrinting 

Business Intelligence with QGate’s QlikView Connector and Application

 

Infor Gold Channel Partner

Infor Listed as a Champion in this year’s Info-Tech Research Group CRM Suites for Gaming, Hospitality and Leisure Vendor Landscape.

5 months after changing hands from Swiftpage, Infor CRM (formerly Saleslogix) has received
another recognition from the CRM industry.  Info-Tech Research Group has recognised Infor CRM as a Champion in this year’s Info-Tech Research Group CRM Suites for Gaming, Hospitality and Leisure Vendor Landscape.

This research is designed for gaming and hospitality organisations looking for a flexible, scalable and powerful CRM solution to drive patron acquisition, retention and growth and build profitable patron relationships and experiences.  Info-Tech evaluated seven competitors in the CRM market and named Infor CRM a Champion.

Product evaluations were based on eight criteria to determine overall standing:

Infor was noted for having a strong enterprise platform, application integrations and relationships within the market.

According to Info-Tech, Infor CRM should be on the shortlist for firms who want deployment flexibility. Larry Fretz, Practice Lead for Gaming and Hospitality Research at Info-Tech Research Group, noted  “Infor offers excellent integration capabilities with other related software packages, particularly on the guest management/property management and casino integration area. Whether you are looking for a cloud SaaS or on-premise solution, Infor offers an attractive alternative to larger players in the CRM market.”

“A dependable customer and marketing management system is extremely important to any industry looking to provide a more personalized, customer-centric experience. This rings especially true in the gaming and hospitality industry, where organizations need fresh, modern ways to gain actionable guest insights at a time where competition and choices only continue to escalate,” said Grant Halloran, global vice president and general manager, Infor Customer and Marketing Management. “This Champion rating further establishes Infor’s position as a leader in the cloud-based CRM market overall, but also demonstrates the value of having a business unit dedicated to hospitality and gaming, to infuse deep industry expertise into all the Infor products in its suite.” 

The original press release of this announcement can be found here.

Related Articles: Infor Recognised as a Leader in CRM

Will Hook and Loop be the reason for the future success of Infor CRM?

 

 

Press Release: intelli-CTi for Microsoft Dynamics CRM v1.5 Now Available

QGate Software Ltd, specialists in Computer Telephony Integration (CTI) and CRM, have launched the latest version of their CTI solution – intelli-CTi for Microsoft Dynamics CRM v.1.5.0.

intelli-CTi product tour

QGate intelli-CTi™ for Microsoft Dynamics CRM enables businesses to optimise their investment in Microsoft Dynamics CRM and telephone infrastructure by providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.

This new release provides new features and enhancements including:

  • Added support for Google Chrome browser
  • Microsoft Windows 8 compatibility
  • Added support for Microsoft Dynamics CRM 2015
  • Microsoft Unified Service Desk (USD) compatible
  • Certified for Microsoft Dynamics CRM 2013

Further product information and Feature Highlights for this Release can be found on our website at www.qgate.co.uk.

To take a 30 day test drive, click here.

By the very nature of CRM, the importance of relationship management is at the heart of a business’ customer interactions.  Microsoft Dynamics CRM provides many key aspects and features in support of customer interaction, with the key being to harness these aspects through relationships to leverage the true power and success of good Customer Relationship Management.

QGate provides implementation, training and consultation in the UK for small, midmarket and corporate businesses using business applications. QGate specialises in Microsoft Dynamics CRM, with solutions such as intelli-CTi for Computer Telephony Integration and the Paribus product suite for data de-duplication and intelligent search that help fast moving businesses achieve success.

 

About QGate

QGate Software Limited was founded in 1997 as a software development and services provider specialising in Customer Relationship Management (CRM) solutions. Since those early days QGate has added Business Intelligence (BI) to its solution portfolio and developed its own products in the areas of Computer Telephony Integration (CTI) and sophisticated data matching (Paribus).

All trademarks and trade names mentioned herein are the properties of their respective holders and are hereby acknowledged.

 

If you have any questions regarding information in these press releases please contact:

Paula Cooper

info@qgate.co.uk

http://www.qgate.co.uk

+44 (0) 1329 222800

 

This press release was originally published here.

Related Articles:

Business Intelligence with QGate’s Connector and Application for Microsoft Dynamics CRM

QlikView ConnectorBased on our 18 years of experience in the Data, CRM and Business Intelligence (BI) areas, we have recently created a custom QlikView connector to pull data from Microsoft Dynamics CRM using web services.

Alongside this, we have constructed a starting point QlikView application which uses this custom connector to analyse your business using Microsoft Dynamics CRM data as the source.

More information on this custom connector and Microsoft Dynamics CRM for QlikView application can be found here, along with information on how you can get a free trial of this product.

Featured image - intelli-CTi

Announcing the Release of intelli-CTi for Infor CRM v.3.3.1

We’re pleased to announce that new release of intelli-CTi for Infor CRM (formerly Saleslogix) v3.3.1 is now available.

This release is primarily a maintenance release, consisting mostly of fixes and improvements.

Full details of this release are available on the intelli-CTi – Technical Support Page of the QGate Knowledgebase.

Introducing Qlik Sense

Qlik Sense OverviewIn September 2014 Qlik announced the launch of Qlik Sense, the first device-independent, self-service visualisation and discovery product engineered for enterprise-class governance and performance.  Designed for individuals, groups and organisations, Qlik Sense lets you rapidly create visualisations, deeply explore data, instantly reveal connections and easily see opportunities from every angle.

One of Qlik Sense’s key strengths is its flexibility.  It allows you to type in search strings to uncover data relationships and information in places you didn’t think to look, prompting you along the way so you can react to problems quickly.  This software lets business users explore data and answer questions about the business on demand without waiting on IT to create or update their visualisation apps, yet provides your IT team with centralised control and robust governance.  Qlik Sense lets you solve these problems in real time, automatically adapting from desktop to tablet to smartphone.

According to Qlik CTI and Senior Vice President of Products, Anthony Deighton, “The problem with self-service BI has always been that you either get rich BI capability with weak usability, or a very approachable product with limited analysis capability…with Qlik Sense we set out to change that.  That’s why we built Qlik Sense on the second generation of our patented associative data indexing engine, but gave it a rich, modern visualisation front end that is intuitive, yet powerful.”

For more information on Qlik Sense, visit our product pages or visit our Qlik Sense YouTube playlist.

QGate_logo_4c.300px

QGate are excited to unveil their new logo

Today, we have unveiled our updated logo on our website and social sites.  This logo has evolved from our existing brand and our experience of 18 years in the Customer Relationship Management (CRM) and Business Intelligence (BI) industries.

We plan to roll out the new branding over all our materials, communications and our USA office through 2015.

Microsoft Dynamics Convergence Logo

What’s new from Convergence 2014 Europe

My experience of Convergence 2014 Europe by Jason Daraz, QGate CRM Consultant & Developer

For those of you unable to attend this year’s Convergence in Barcelona, here are just a few highlights that made the event for me.

Upon arriving at the event, Microsoft weren’t subtle in spelling out the themes that would run through the sessions to follow in the coming days. From the off it was clear that Microsoft had brought their answers to the big questions currently buzzing around the world of business technology. From the internet of things and big data, to cloud, mobile and machine learning; while none of these by themselves broke new ground, it was the union of the technologies that would really pique my interest.

Take for example, the Keynote given by Eric Boocock, the Director of Product Marketing for Dynamics CRM. Eric took to the stage to demo some of the capabilities available as part of the Sales Productivity Pack (http://www.microsoft.com/en-gb/dynamics/sales-productivity-promo.aspx).

Starting with Power BI running on Azure, and using the natural language capabilities of Power BI Q&A, an opportunity in CRM was quickly identified as offering a high chance of closing, given that the marketing campaign it was associated to showed a high win rate for the closed opportunities associated to it.

With this insight and a couple of clicks, an appointment was created for the opportunity owner to meet with the client, to try and close the deal.

Now, playing the part of the opportunity owner, Eric lifts his wrist to the camera to give Microsoft’s new wearable band a cameo appearance (http://www.microsoft.com/microsoft-band). The appointment, created only moments before in CRM had synchronised out to his mobile device and was appearing as an alert on his Microsoft Band, Time to head to the meeting and close that deal!”

It must have gone well, because only seconds later, it’s time to create a follow up action to send the contract documents to the client for signing. You can do that in CRM, right? While on the road, using the mobile app? Sure you can. But that’s so 2013:

“Cortana, create a CRM task to send the contract documents to the client”.

I’ll admit, it was a little hammy, but seeing the Microsoft technologies working together was pretty impressive, the developer in me can’t wait to get their hands on the technology.

So with 2 out of the 3 components of the Sales Productivity Pack covered (with a little help from Mobile and the Cloud), the prospect of sending a contract document to the client using Office 365 seemed a little anti-climactic… Microsoft’s partner network to the rescue.

Okay, so we can open up our sales documents in SharePoint Online, surely we aren’t going to print the contract and sign it with a pen? Of course not! Enter stage left, DocuSign (www.docusign.co.uk). Let’s send our contract via DocuSign and add our John Hancock to it, right on our mobile device, to seal the deal.

With the demo over, the tone that Microsoft had struck was not just that they had  offerings for cloud, mobile and BI, but that their power, was in the convergence of their platforms, productivity and business applications.

Microsoft Dynamics CRM 2015 Release Preview Guide

Introduction

Microsoft continues to bridge the gap between Marketing and Sales with their latest release of Microsoft Dynamics CRM 2015.

This article highlights some of the capabilities in Microsoft Dynamics CRM 2015 and takes a look at some of the new features Microsoft Dynamics CRM 2015 has to offer. With a commitment to an agile release cycle, there are currently several releases in planning and development.  Dynamics CRM 2015 is a major release that will be delivered to online customers as a customer driven update and to our on-premises customers as version 7.0.  Microsoft Dynamics Marketing will be delivered as a manual update.

Marketing

Marketing plays an important role in Microsoft Dynamics CRM and features heavily on the road-map. Here are some key improvements:

Email Editor

The new email editor provides marketers with the ability to select from pre-defined templates or create an email from scratch using an interactive drag and drop build process or an advanced editor for the CSS and HTML experts.

CRM2015_m_EmailEditor

Campaign Management Console

The Campaign Management Console has been enhanced to include complex multi-condition triggers to fine tune responses, embedded cross campaign offers and A/B testing.

CRM2015_m_Campaign

Sales Collaboration

A new Sales Collaboration Panel allows sellers to provide input into campaigns and targeting. Sellers can gain visibility into the campaign activities and can control communications targeting their customers as well as set up and receive alerts based on their interactions.

CRM2015_m_SalesCollab

B2B Marketing

Deepen your lead management capabilities with webinar integration and improved lead scoring, including the ability to introduce multiple lead scoring models.

CRM2015_m_b2b

Marketing Resource Management

Gain unprecedented visibility into your marketing plan with the new Marketing Calendar and improve collaborative marketing with click to call capabilities from Lync.

CRM2015_m_MarketingResponse

Sales

With the emphasis on selling more and winning faster, Sales is a key part of Microsoft Dynamics CRM 2015. Below are some of the features to help achieve their goals:

Guided Sales Processes

There are further improvements on business process flows. New branching capability allows complex business processes.  The branch selection is done automatically, in real-time based upon rules defined during the process definition.

CRM2015_s_GuidedSales

Product Families

Boost selling effectiveness with the ability to bundle products and recommend related products for cross-sell/up-sell and simplify and minimize product management with product attributes.

Product properties (attributes) such as updatable, read-only, required and hidden allow sales operations managers to determine how they can be used by the sales agent.

CRM2015_s_ProductFamily

Sales Hierarchies

Visually explore and traverse hierarchies with key information displayed on tiles, launch actions or communications from any node, and query filter records using the under operator.

Users can see how information is related or grouped by viewing accounts, products, or users in hierarchical charts. You can click a block of information to get more details and navigate to the information you’re interested in.

Hierarchical views are also available on mobile.

CRM2015_s_SalesHierarchies

CRM for tablets enhancements

A new personalized home experience allows mobile employees to pin key records and surface analytics from any tablet enabled dashboard in CRM and to easily access and analyse their key data on the go.

There is improved support for disconnected scenarios. With offline drafts, new records can be created and changes can be synchronized once reconnected.

CRM2015_s_CRMTablet

Platform

To stay one step ahead of its competitors Microsoft Dynamics CRM needs to deliver powerful tools to make a user’s life easier than ever. Here are some improvements to make this happen:

Search

Improved search capabilities provide a quick way to find and navigate to records by letting users enter keywords in the search box on the nav bar or by clicking on the new Advanced Find icon, which is now on the nav bar.

Synchronize more types of information between CRM and Outlook or Exchange

Teams that use Outlook/Exchange as their centralized information hub can synchronize more types of information, including additional contact and task fields, assigned tasks, and appointment attachments.

New Configuration Wizard for CRM for Outlook

The CRM for Outlook Configuration Wizard has been redesigned making it easier to configure CRM for Outlook. The new Configuration Wizard also makes it easy to add and manage additional CRM organisations.

Business Rules

Business Analysts can easily create advanced business logic through a declarative “point-and-click” interface to perform actions within CRM. Business Rules have been enhanced to include the following:

  • Write once, execute everywhere – Business logic is now even easier to implement and enforce
  • If.. Else if.. Else support enables more complex structures to be easily defined
  • Support for default values and behaviours

Calculated Fields

You can now define calculated fields in the CRM User Interface without needing to write code. You can define a calculated field to contain values resulting from many common calculations, such as simple math operators, and conditional operations, such as greater than or if-else and many others.

Field Level Security for Out Of the Box fields

With field-level security, you can restrict access to custom fields and now other fields. For example, admins can enable the account number field to be viewed but not changeable for members of the sales team.

Features deprecated or no longer supported

As with previous CRM releases, Microsoft have added new features and remove other items from their supported configurations list to keep current with technology, and allow the best product possible.

The QGate Knowledgebase article Deprecation of unsupported configurations in CRM Online 2015 Update details the items no longer supported in the latest version of Microsoft Dynamics CRM 2015.

Summary

There is a fine line between adding new features and changing the entire look and feel of a product. With the latest release of Microsoft Dynamics CRM 2015, this line has not been crossed.

There are plenty of new features that will improve the day to day work for many users specifically for Marketing and Sales, and yet the same look and feel remains unchanged.

Further information is available by visiting our Microsoft Dynamics CRM 2015 page.

 

If you need any specific information on any of the new features and changes to licensing you can contact QGate by using our Contact Us page to find out more or visit the QGate Knowledgebase.