Category Archives: News

infor

Infor Recognised as a Leader in CRM

Since the acquisition of Saleslogix (now Infor CRM) six weeks ago, Infor has made significant investment in Research and Development for the product.  This investment has led to initial industry success as Nucleus Research has recently recognised Infor CRM as a Leader in their Technology Value Matrix for Customer Relationship Management (CRM).

Nucleus Research Matrix

Nucleus Research places vendors in the category based on their advances in usability and functionality in sales, marketing and customer service.  According to Rebecca Wettemann, vice president of research at Nucleus Research, “Infor moves into the Leaders quadrant of this Matrix for the first time this fall based on its continued investment in user interface design and its acquisition of the assets of Saleslogix, adding sales and service functionality to Infor’s rich existing marketing capabilities.”

Grant Halloran, global vice president and general manager for Infor Marketing and CRM, reported that “Infor is determined to deliver the best user experience in the CRM market along with industry-specific functionality” in a press release on 16 October.  According to Halloran, Infor is “investing in concert with our overall company strategy to deliver functionally rich applications along with a beautiful user experience.”

Nucleus Research expects to see Infor “become a more formidable competitor on usability in the CRM suite space,” and notes that “Infor’s plans for further investment in industry cloud suites with deep vertical functionality will likely improve its positioning from a functionality perspective in future versions of the Matrix.”

We will continue to update on Infor CRM as we get more information.  To stay up to date with industry and QGate news, please subscribe to our blog.

QGate intelli-CTi for Microsoft Dynamics CRM

Press Release: intelli-CTi is now Certified for Microsoft Dynamics

QGate Software Ltd. earns “Certified for Microsoft Dynamics” Distinction for intelli-CTi(TM) – their Computer Telephony Integration solution

QGate Ltd. announced today that its seamless telephony integration solution, intelli-CTi, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, intelli-CTi now carries the distinct Certified for Microsoft Dynamics logo.

To celebrate, we would like to invite you to take a 30 day free trial of this newly certified solution.

Solutions that are Certified for Microsoft Dynamics have demonstrated development quality and compatibility with the Microsoft Dynamics product on which they run by passing rigorous software testing for Microsoft Dynamics. In addition, the Microsoft Dynamics partner must have customers who are successfully using the certified solution and are willing to recommend it and be a Gold Certified Partner in the Microsoft Partner Program. QGate has met all of these criteria.

For customers, Certified for Microsoft Dynamics helps identify Microsoft Dynamics solutions that have been tested for compatibility, meet high quality standards, and are successfully used by existing customers. This certification represents a significant step in elevating the standard for partner-developed software solutions for industry-specific business applications. By highlighting these solutions, Microsoft also creates new opportunities for partners to expand their reseller channel and to better promote their packaged Microsoft Dynamics solution for customers.

“This milestone demonstrates QGate’s commitment to delivering leading solutions and expertise for our customers,” said Rich Wickham, general manager, Microsoft Dynamics Partners. “We congratulate QGate for meeting Microsoft’s highest standards of software quality and earning the CFMD distinction.”

QGate’s intelli-CTi enables the simple integration of your software applications, such as CRM, and your telephone system. Whether building solutions for call centres, support desks or customer service, intelli-CTi will increase the profitability and efficiency of your operation whilst enhancing customer satisfaction and bottom line profitability. You can read more about this product on the intelli-CTi page of the QGate website.

QGate provides implementation, training and consultation in the UK for small, midmarket and corporate businesses using business applications. QGate specializes in Microsoft Dynamics CRM, with solutions such as intelli-CTi for Computer Telephony Integration and the Paribus product suite for data de-duplication and intelligent search that help fast moving businesses achieve success.

About QGate

QGate Software Limited was founded in 1997 as a software development and services provider specialising in Customer Relationship Management (CRM) solutions. Since those early days QGate has added Business Intelligence (BI) to its solution portfolio and developed its own products in the areas of Computer Telephony Integration (CTI) and sophisticated data matching (Paribus).

All trademarks and trade names mentioned herein are the properties of their respective holders and are hereby
acknowledged.

If you have any questions regarding information in these press releases please contact:
Paula Cooper
info@qgate.co.uk
http://www.qgate.co.uk
+44 (0) 1329 222800

Customer Success Story – Norad Travel Group and TaskCentre

Norad Travel Group: Automating invoices, statements and credit limit alerts

 

Norad Travel is widely recognised as one of the UK’s fastest growing independent travel management organisations. It has been trading since 1981, employs 29 members of staff and has a turnover of £22 million a year. Norad has maintained its commitment to growth with the opening of new offices in Hampshire, Wiltshire, Surrey and Kent and with international offices and business partnerships overseas.

Underpinning the company’s success is the commitment of its staff to client’s requirements and the attention to detail that only a truly personal service can provide. Expertise and dedication, coupled with the use of the latest technology the industry has to offer, the Norad Travel Group ensures peace of mind for all those who organise corporate travel.

Norad was faced with several challenges. It needed to reduce the cost and time associated with invoicing, ensure customers receive statements in the format they require and identify clients approaching their credit limit.

Norad Travel saw TaskCentre as the perfect solution to resolve its challenges. This solution enabled Norad to automate invoicing through simple drag and drop steps, automate personalised statement creation and distribution and proactively monitor and notify on client credit limits. According to Tara Foy, Financial Controller at Norad, “TaskCentre provides us with the ability to automate costly administration. It also means we can enforce best practices for the benefit of our customers.”

For a full case study illustrating how Norad Travel Group used TaskCentre to improve their business, please click here.

For more details on Orbis TaskCentre, a process automation product, read our webpage or contact us.

Featured image - PBd

Announcing the Release of Paribus for Saleslogix v1.5

Paribus Discovery for Saleslogix (now Infor CRM) v1.5 is now available.

Details of this release are available on the Paribus Discovery – Technical Support Page on the QGate Knowledgebase.

Featured Event image - CRMUG

If you’re attending CRMUG Summit, these sessions are for you

Here at QGate we are finishing up our preparations for CRMUG Summit being held from October 14-17 in St Louis.  We will be presenting several sessions at this event as well as participating in a panel discussion on duplicate data.  If you are planning on attending this event, you may find the following sessions to be of interest.

Duplicate data: You know you have it, but how much?  Find out here!

Date and Time: Wednesday October 15, 3.00-4.00 pm
Presenter: Ryan Pennett Regional Sales Manager, QGate Software

We all know duplicate data in CRM is a bad thing, but how bad is bad?
This session is part education, part training.  Using QGate’s Paribus Discovery we will show you how to IDENTIFY the level of the duplication in your CRM as well as how you can RESOLVE the problem.

We offer benchmarks so you can compare your results with others.

A trial copy of Paribus Discovery will be available for each attendee, if you have your laptop with you follow the steps to install and be ready to run when you get back to the office.

The Executive’s Role in a Successful CRM Implementation

Date and Time: Thursday October 16, 4.45-5.45pm,
Presenter: Rowland Dexter, Managing Director, QGate Software

For nearly two decades we have been implementing CRM systems and over that time we have defined the top five Critical Success Factors (CSFs) for a successful CRM implementation.  Number 1 is Executive Sponsorship.  This session covers what this means and why it is so important.  As an executive, you may also be interested in the other four CSFs.

Data Management and Quality Panel Discussion

Date and Time: Friday October 17, 1.00-2.00pm
Panel Presenters: Rhoda Bernstein (Director Strategic Alliances, Dun & Bradstreet), Rowland Dexter (Managing Director, QGate Software), Scott Guthrie (Winona State University) and Steven Shissler (Director of Alliances Sales Engineering, Trillium Software)

This user adoption panel will be geared to more of the system administrators and I.T. professionals in house, but it focuses around the best practices and standards to leverage for keeping your data clean, accurate, up to date, and what role data should have in your organization.  Join this user adoption ask the experts session and share in the discussion.

Love it or hate it – CRM is just better with better data

Date and Time: Friday October 17, 2.15-3.15pm
Presenter: Rowland Dexter, Managing Director, QGate Software

Data is the life blood of a CRM system; its health directly affects the health of the system.  Poor data can negatively affect many aspects of CRM including user adoption.  Let’s face this together and look at options to keep data healthy.

You can find the full listing of CRMUG Summit sessions on the CRMUG Summit homepage.

QGate intelli-CTi for Microsoft Dynamics CRM

Microsoft Unified Service Desk (USD) and intelli-CTi – Sneak Peek

QGate is excited to preview the forthcoming functionality and support of Microsoft’s Unified Service Desk with intelli-CTi for Microsoft Dynamics CRM…

As part of the Leo Spring 2014 release, Microsoft has focused on the area of customer service. Microsoft has made available a new module called the Unified Service Desk (USD) and aimed it at the larger call centre, customer service operations.

QGate will be supporting USD with intelli-CTi. Our standard intelli-CTi product can meet the needs of some customers who like the concept behind USD but are not necessarily the target users.

Information on this support can be found here in our Sneak Peeks document on the CRM & Telephony Integration (CTI) for Microsoft Dynamics CRM page of our website.

Using intelli-CTi with USD means your organisation will be able to use a single technology for both the USD users and those CRM users that need a “standard” CTI capability.

To see this in action, watch our video on intelli-CTi and USD.

QGate Saleslogix Customer Update: Product Updates, the Infor Acquisition and More

For QGate, this year has continued to bring exciting developments with new product updates, new staff and new campaign launches.

We’ve been working on a Welcome to QGate video that you may find interesting.  It can be found on our website here.

I hope that you find the content of this update useful.  To keep up to date with us and the industry, please subscribe to the QGate Blog.

Infor Has Bought Saleslogix

As some of you may know, Infor has just finalised an agreement to purchase the assets of Saleslogix from Swiftpage.

The Saleslogix product will become Infor CRM. Infor plans major investment in the product, including increased scalability, refreshed user interface, and industry-specific functionality that leverages Infor’s deep expertise in industry processes.

We will be updating our blog with the latest updates on this acquisitions and product plans so please subscribe.

intelli-CTi for Saleslogix

The new release of intelli-CTi (v3.3) for Saleslogix is now available.  This release enhanced support for the Saleslogix web client.

Release notes and further information are available on the intelli-CTi – Technical Support Page on the QGate Knowledge Base.

Find further details about what is in this release in our Press Release or New Features Highlight document.

If you have support and maintenance with QGate for this product, you can get a free upgrade from here.

You can take a free 30 day test drive by clicking here, or contact us for further information about intelli-CTi.

Paribus Discovery for Saleslogix

Our latest release of Paribus Discovery for Saleslogix (v1.5) is now available. The highlight of this release is the added support for merging leads.

Release notes and other information are available on the Paribus Discovery – Technical Support Page on the QGate Knowledgebase.

If you have support and maintenance with QGate for this product, you can download the latest release by clicking here.

You can take a free 30 day test drive by clicking here, or contact us for further information about Paribus Discovery.

QlikView/Lush Shortlisted for Retail Systems Award

Our customer Lush has been shortlisted for a Retail Systems Award in the category of Big Data Initiative of the Year.

This award will go to a company who is able to show a real understanding and grasp of the Big Data Challenge.  Retailers are sitting on huge quantities of their own data as well as information from other sources in the expanding digital universe.
In 2010 Lush needed a technology platform that could be used by employees at every level throughout the business to provide access to vital sales, stock, store and staff information.  QGate helped deploy QlikView as a solution.

Our QlikView deployment at Lush represents a real life example of how our fast path workshop can enable companies to do great things quickly, using their own internal resources and without incurring large external consulting costs.

QGate Knowledge Base

We invite you to visit the QGate Knowledgebase technical support site – a resource of information articles and technical reference materials to assist and support QGate customers with their software solutions.

Information articles include product news updates, product technical articles, product system requirements, product release information, product document libraries, frequently asked questions and troubleshooting.

You can now subscribe to the QGate Knowledgebase and receive regular information updates by email.

We sincerely hope you find this resource useful and of value.

Microsoft Dynamics CRM Customer Update: Events, Product Updates, Customer Success and More

For QGate, this summer has brought exciting developments, with new product updates, new staff and new campaign launches.

We are eagerly anticipating the upcoming release of Microsoft Dynamics 2015 slated for the fourth quarter of this year. We will be producing an update before the release with more information.

Finally, we have been working on a Welcome to QGate video that you may find interesting. It can be found on our website here.

To keep up to date with us and the industry, please subscribe to the QGate Blog.

intelli-CTi for Microsoft Dynamics CRM

Our latest release (v1.4.3) of intelli-CTi for Microsoft Dynamics CRM is now available. The highlight of this release is the support for Office 2013 and the 64-bit Office suite.

Release notes and system requirements for this new release are available on our intelli-CTi – Technical Support Page on the QGate Knowledgebase.

Or if you are already a supported QGate intelli-CTi customer you can download the latest release here.

You can take a free 30 day test drive here, or contact us for further information about intelli-CTi.

Sage 50 Link for Microsoft Dynamics CRM

The latest release (v1.3.1) of our Sage 50 Link™ for Microsoft Dynamics CRM solution is now available. The highlight of this release is the multi-currency support improvements.

Release notes and system requirements for this new release are available on our Sage 50 Link – Technical Support Page on the QGate Knowledgebase.

Please Note: This product is only for Sage 50 Accounts (UK Edition).

If you are already a supported QGate Sage 50 Link customer, you can download the latest release by clicking here.

Please contact us for further information about Sage 50 Link.

QGate Knowledge Base

We’d like to invite you to visit the QGate Knowledgebase technical support site – a resource of information articles and technical reference materials to assist and support QGate customers with their software solutions.

Information articles include:

  • Product news updates
  • Product technical articles
  • Product system requirements
  • Product release information
  • Product document libraries
  • Frequently asked questions
  • Troubleshooting

You can now subscribe to the QGate Knowledgebase and receive regular information updates by email.
We sincerely hope you find this resource useful and of value.

Lush/QlikView Shortlisted for Retail Systems Award

Our customer Lush has been shortlisted for a Retail Systems Award in the category of Big Data Initiative of the Year.

This award will go to a company who is able to show a real understanding and grasp of the Big Data challenge. Retailers are sitting on huge quantities of their own data as well as information from other sources in the expanding digital universe.

In 2010 Lush needed a technology platform that employees at every level throughout the business could use to access vital sales, stock, store and staff information. QGate helped deploy QlikView as a solution.

Our QlikView deployment at Lush represents a real-life example of how our fast path workshop can enable companies to do great things quickly, using their own internal resources and without incurring large external consulting costs.

eXtremeCRM 2014 Las Vegas

We are excited to be exhibiting at eXtremeCRM in Las Vegas as Bronze Sponsors.
eXtremeCRM is where Microsoft Dynamics partners come together to forge business relationships, gain knowledge from real-world experiences and dive deep into current and future technologies.

We will be exhibiting at Stand #127 at this event, which runs from 5-8 October.

CRMUG Summit 2014 St. Louis

Experience CRMUG Summit 2014, the ultimate learning and networking event for the Microsoft Dynamics CRM community.

Every attendee is focused on Dynamics CRM, and you’ll learn first-hand how they’ve overcome challenges you face every day!

The event runs from 13-17 October and QGate will be attending as a Platinum Sponsor. We will be exhibiting at Booth #1343 and presenting throughout the week.

Microsoft Convergence Barcelona

Convergence provides you the chance to make key business connections and to discover the full potential of your Microsoft solutions. It’s where opportunity and innovation meet.

We will be exhibiting at Microsoft Convergence in Barcelona 4-6 November 2014 as Platinum Sponsors at Booth #47.

Qlik with QGate

LUSH has been nominated for a Retail Systems Award!

lush-logoWe are proud to report that our customer Lush has been shortlisted for a Retail Systems Award in the category of Big Data Initiative of the Year.

Now in their ninth year, the Retail Systems Awards recognize technology excellence and innovation within the retail sector.  They present an opportunity for organisations to gain the prestige of public acknowledgement as being the leader in their field.

This award will go to a company who is able to show a real understanding and grasp of the Big Data challenge.  Retailers are sitting on huge quantities of their own data as well as information from other sources in the expanding digital universe.  The winning entry will show an organisation successfully taking on the Big Data challenge.

Poole-based Lush has 900 stores in 51 countries and is a manufacturer as well as a retailer.  In 2010 it needed a technology platform that could be used by employees at every level throughout the business to provide access to vital sales, stock, store and staff information.  QGate helped deploy the software, and we are still Lush’s main point of contact with QlikView.

Our QlikView deployment at Lush deployment represents a real-life example of how our fast path workshop can enable companies to do great things quickly, using their own internal resources and without incurring large external consulting costs.

 

For more information on the Retail Systems Awards, click here.

To read more about how we helped Lush make their data work for them, read the case study on our blog:

Finally, for more information about Business Intelligence solutions please contact us or visit the BI page on our main site.

QGate: To create a world in which data works – We Understand Data
Qlik-CertifiedPartner-SolutionProvider

 

 

QGate intelli-CTi for Microsoft Dynamics CRM

New Feature Preview – USD support

As part of the Leo Spring 2014 release, Microsoft has focused on the area of customer service.  A new module called the Unified Service Desk (USD) has been made available aimed at the larger call centre, customer service operations.

Watch our video on the preview of QGate’s intelli-CTi integration with the Microsoft Unified Service Desk (USD) module for Microsoft Dynamics CRM.

Further information on this subject can be found in our recent blog article – USD, CTI and intelli-CTi