Category Archives: News

QGate intelli-CTi for Microsoft Dynamics CRM

Announcing the Release of intelli-CTi for Microsoft Dynamics v.1.5.0

We’re very pleased to announce that intelli-CTi for Microsoft Dynamics CRM v1.5.0 is now available to download.

The primary features of this release are the support of

  • Google Chrome,
  • Microsoft Dynamics CRM 2015
  • Microsoft Unified Service Desk (USD)

Further details of this release are available on the intelli-CTi – Technical Support Page of the QGate Knowledgebase.

A free trial is also available, click here.

Business Intelligence with QGate’s Connector and Application for Microsoft Dynamics CRM

Based on our 18 years of experience in the Data, CRM and Business Intelligence (BI) areas, we have recently created a custom QlikView connector to pull data from Microsoft Dynamics CRM using web services.

Alongside this, we have constructed a starting point QlikView application which uses this custom connector to analyse your business using Microsoft Dynamics CRM data as the source.

More information on this custom connector and Microsoft Dynamics CRM for QlikView application can be found here, along with information on how you can get a free trial of this product.

Featured image - intelli-CTi

Announcing the Release of intelli-CTi for Infor CRM v.3.3.1

We’re pleased to announce that new release of intelli-CTi for Infor CRM (formerly Saleslogix) v3.3.1 is now available.

This release is primarily a maintenance release, consisting mostly of fixes and improvements.

Full details of this release are available on the intelli-CTi – Technical Support Page of the QGate Knowledgebase.

Introducing Qlik Sense

In September 2014 Qlik announced the launch of Qlik Sense, the first device-independent, self-service visualisation and discovery product engineered for enterprise-class governance and performance.  Designed for individuals, groups and organisations, Qlik Sense lets you rapidly create visualisations, deeply explore data, instantly reveal connections and easily see opportunities from every angle.

One of Qlik Sense’s key strengths is its flexibility.  It allows you to type in search strings to uncover data relationships and information in places you didn’t think to look, prompting you along the way so you can react to problems quickly.  This software lets business users explore data and answer questions about the business on demand without waiting on IT to create or update their visualisation apps, yet provides your IT team with centralised control and robust governance.  Qlik Sense lets you solve these problems in real time, automatically adapting from desktop to tablet to smartphone.

According to Qlik CTI and Senior Vice President of Products, Anthony Deighton, “The problem with self-service BI has always been that you either get rich BI capability with weak usability, or a very approachable product with limited analysis capability…with Qlik Sense we set out to change that.  That’s why we built Qlik Sense on the second generation of our patented associative data indexing engine, but gave it a rich, modern visualisation front end that is intuitive, yet powerful.”

For more information on Qlik Sense, visit our product pages or visit our Qlik Sense YouTube playlist.

QGate_logo_4c.300px

QGate are excited to unveil their new logo

Today, we have unveiled our updated logo on our website and social sites.  This logo has evolved from our existing brand and our experience of 18 years in the Customer Relationship Management (CRM) and Business Intelligence (BI) industries.

We plan to roll out the new branding over all our materials, communications and our USA office through 2015.

Microsoft Dynamics Convergence Logo

What’s new from Convergence 2014 Europe

My experience of Convergence 2014 Europe by Jason Daraz, QGate CRM Consultant & Developer

For those of you unable to attend this year’s Convergence in Barcelona, here are just a few highlights that made the event for me.

Upon arriving at the event, Microsoft weren’t subtle in spelling out the themes that would run through the sessions to follow in the coming days. From the off it was clear that Microsoft had brought their answers to the big questions currently buzzing around the world of business technology. From the internet of things and big data, to cloud, mobile and machine learning; while none of these by themselves broke new ground, it was the union of the technologies that would really pique my interest.

Take for example, the Keynote given by Eric Boocock, the Director of Product Marketing for Dynamics CRM. Eric took to the stage to demo some of the capabilities available as part of the Sales Productivity Pack (http://www.microsoft.com/en-gb/dynamics/sales-productivity-promo.aspx).

Starting with Power BI running on Azure, and using the natural language capabilities of Power BI Q&A, an opportunity in CRM was quickly identified as offering a high chance of closing, given that the marketing campaign it was associated to showed a high win rate for the closed opportunities associated to it.

With this insight and a couple of clicks, an appointment was created for the opportunity owner to meet with the client, to try and close the deal.

Now, playing the part of the opportunity owner, Eric lifts his wrist to the camera to give Microsoft’s new wearable band a cameo appearance (http://www.microsoft.com/microsoft-band). The appointment, created only moments before in CRM had synchronised out to his mobile device and was appearing as an alert on his Microsoft Band, Time to head to the meeting and close that deal!”

It must have gone well, because only seconds later, it’s time to create a follow up action to send the contract documents to the client for signing. You can do that in CRM, right? While on the road, using the mobile app? Sure you can. But that’s so 2013:

“Cortana, create a CRM task to send the contract documents to the client”.

I’ll admit, it was a little hammy, but seeing the Microsoft technologies working together was pretty impressive, the developer in me can’t wait to get their hands on the technology.

So with 2 out of the 3 components of the Sales Productivity Pack covered (with a little help from Mobile and the Cloud), the prospect of sending a contract document to the client using Office 365 seemed a little anti-climactic… Microsoft’s partner network to the rescue.

Okay, so we can open up our sales documents in SharePoint Online, surely we aren’t going to print the contract and sign it with a pen? Of course not! Enter stage left, DocuSign (www.docusign.co.uk). Let’s send our contract via DocuSign and add our John Hancock to it, right on our mobile device, to seal the deal.

With the demo over, the tone that Microsoft had struck was not just that they had  offerings for cloud, mobile and BI, but that their power, was in the convergence of their platforms, productivity and business applications.

Microsoft Dynamics CRM 2015 Release Preview Guide

Introduction

Microsoft continues to bridge the gap between Marketing and Sales with their latest release of Microsoft Dynamics CRM 2015.

This article highlights some of the capabilities in Microsoft Dynamics CRM 2015 and takes a look at some of the new features Microsoft Dynamics CRM 2015 has to offer. With a commitment to an agile release cycle, there are currently several releases in planning and development.  Dynamics CRM 2015 is a major release that will be delivered to online customers as a customer driven update and to our on-premises customers as version 7.0.  Microsoft Dynamics Marketing will be delivered as a manual update.

Marketing

Marketing plays an important role in Microsoft Dynamics CRM and features heavily on the road-map. Here are some key improvements:

Email Editor

The new email editor provides marketers with the ability to select from pre-defined templates or create an email from scratch using an interactive drag and drop build process or an advanced editor for the CSS and HTML experts.

CRM2015_m_EmailEditor

Campaign Management Console

The Campaign Management Console has been enhanced to include complex multi-condition triggers to fine tune responses, embedded cross campaign offers and A/B testing.

CRM2015_m_Campaign

Sales Collaboration

A new Sales Collaboration Panel allows sellers to provide input into campaigns and targeting. Sellers can gain visibility into the campaign activities and can control communications targeting their customers as well as set up and receive alerts based on their interactions.

CRM2015_m_SalesCollab

B2B Marketing

Deepen your lead management capabilities with webinar integration and improved lead scoring, including the ability to introduce multiple lead scoring models.

CRM2015_m_b2b

Marketing Resource Management

Gain unprecedented visibility into your marketing plan with the new Marketing Calendar and improve collaborative marketing with click to call capabilities from Lync.

CRM2015_m_MarketingResponse

Sales

With the emphasis on selling more and winning faster, Sales is a key part of Microsoft Dynamics CRM 2015. Below are some of the features to help achieve their goals:

Guided Sales Processes

There are further improvements on business process flows. New branching capability allows complex business processes.  The branch selection is done automatically, in real-time based upon rules defined during the process definition.

CRM2015_s_GuidedSales

Product Families

Boost selling effectiveness with the ability to bundle products and recommend related products for cross-sell/up-sell and simplify and minimize product management with product attributes.

Product properties (attributes) such as updatable, read-only, required and hidden allow sales operations managers to determine how they can be used by the sales agent.

CRM2015_s_ProductFamily

Sales Hierarchies

Visually explore and traverse hierarchies with key information displayed on tiles, launch actions or communications from any node, and query filter records using the under operator.

Users can see how information is related or grouped by viewing accounts, products, or users in hierarchical charts. You can click a block of information to get more details and navigate to the information you’re interested in.

Hierarchical views are also available on mobile.

CRM2015_s_SalesHierarchies

CRM for tablets enhancements

A new personalized home experience allows mobile employees to pin key records and surface analytics from any tablet enabled dashboard in CRM and to easily access and analyse their key data on the go.

There is improved support for disconnected scenarios. With offline drafts, new records can be created and changes can be synchronized once reconnected.

CRM2015_s_CRMTablet

Platform

To stay one step ahead of its competitors Microsoft Dynamics CRM needs to deliver powerful tools to make a user’s life easier than ever. Here are some improvements to make this happen:

Search

Improved search capabilities provide a quick way to find and navigate to records by letting users enter keywords in the search box on the nav bar or by clicking on the new Advanced Find icon, which is now on the nav bar.

Synchronize more types of information between CRM and Outlook or Exchange

Teams that use Outlook/Exchange as their centralized information hub can synchronize more types of information, including additional contact and task fields, assigned tasks, and appointment attachments.

New Configuration Wizard for CRM for Outlook

The CRM for Outlook Configuration Wizard has been redesigned making it easier to configure CRM for Outlook. The new Configuration Wizard also makes it easy to add and manage additional CRM organisations.

Business Rules

Business Analysts can easily create advanced business logic through a declarative “point-and-click” interface to perform actions within CRM. Business Rules have been enhanced to include the following:

  • Write once, execute everywhere – Business logic is now even easier to implement and enforce
  • If.. Else if.. Else support enables more complex structures to be easily defined
  • Support for default values and behaviours

Calculated Fields

You can now define calculated fields in the CRM User Interface without needing to write code. You can define a calculated field to contain values resulting from many common calculations, such as simple math operators, and conditional operations, such as greater than or if-else and many others.

Field Level Security for Out Of the Box fields

With field-level security, you can restrict access to custom fields and now other fields. For example, admins can enable the account number field to be viewed but not changeable for members of the sales team.

Features deprecated or no longer supported

As with previous CRM releases, Microsoft have added new features and remove other items from their supported configurations list to keep current with technology, and allow the best product possible.

The QGate Knowledgebase article Deprecation of unsupported configurations in CRM Online 2015 Update details the items no longer supported in the latest version of Microsoft Dynamics CRM 2015.

Summary

There is a fine line between adding new features and changing the entire look and feel of a product. With the latest release of Microsoft Dynamics CRM 2015, this line has not been crossed.

There are plenty of new features that will improve the day to day work for many users specifically for Marketing and Sales, and yet the same look and feel remains unchanged.

Further information is available by visiting our Microsoft Dynamics CRM 2015 page.

 

If you need any specific information on any of the new features and changes to licensing you can contact QGate by using our Contact Us page to find out more or visit the QGate Knowledgebase.

 

Qlik with QGate

Customer Success Story – Data needs to be shared around the entire business, not just IT

Our customer LUSH has been featured in a Computer Weekly article.

“IT people can be quite possessive over data and data systems – they try to guard access,” LUSH head of reporting and data services Scott Silverthorn told Computer Weekly. “I understand you don’t want people tinkering in the database, but if you can extract that data into a beautiful reporting system like QlikView, why wouldn’t you share that with everyone?”

QlikView has been initially deployed through Qlik Partner QGate Software across LUSH in the UK, expanding across Europe and the entire organisation.  Rowland Dexter, Managing Director of QGate, says: “This is a great example of where QGate has enabled a company to become self-sufficient in QlikView.  The initial engagement with LUSH was via our unique Fast Path Workshop, and we have since been there to help LUSH with high-level support and consultancy.  It is fantastic to see the significant benefits LUSH has gained with QlikView.”

The full article can be read here.

Visit our QlikView page for more information on this product.

infor

Infor Recognised as a Leader in CRM

Since the acquisition of Saleslogix (now Infor CRM) six weeks ago, Infor has made significant investment in Research and Development for the product.  This investment has led to initial industry success as Nucleus Research has recently recognised Infor CRM as a Leader in their Technology Value Matrix for Customer Relationship Management (CRM).

Nucleus Research Matrix

Nucleus Research places vendors in the category based on their advances in usability and functionality in sales, marketing and customer service.  According to Rebecca Wettemann, vice president of research at Nucleus Research, “Infor moves into the Leaders quadrant of this Matrix for the first time this fall based on its continued investment in user interface design and its acquisition of the assets of Saleslogix, adding sales and service functionality to Infor’s rich existing marketing capabilities.”

Grant Halloran, global vice president and general manager for Infor Marketing and CRM, reported that “Infor is determined to deliver the best user experience in the CRM market along with industry-specific functionality” in a press release on 16 October.  According to Halloran, Infor is “investing in concert with our overall company strategy to deliver functionally rich applications along with a beautiful user experience.”

Nucleus Research expects to see Infor “become a more formidable competitor on usability in the CRM suite space,” and notes that “Infor’s plans for further investment in industry cloud suites with deep vertical functionality will likely improve its positioning from a functionality perspective in future versions of the Matrix.”

We will continue to update on Infor CRM as we get more information.  To stay up to date with industry and QGate news, please subscribe to our blog.

Visit our product pages for more information on Infor CRM.

QGate intelli-CTi for Microsoft Dynamics CRM

Press Release: intelli-CTi is now Certified for Microsoft Dynamics

QGate Software Ltd. earns “Certified for Microsoft Dynamics” Distinction for intelli-CTi(TM) – their Computer Telephony Integration solution

QGate Ltd. announced today that its seamless telephony integration solution, intelli-CTi, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, intelli-CTi now carries the distinct Certified for Microsoft Dynamics logo.

To celebrate, we would like to invite you to take a 30 day free trial of this newly certified solution.

Solutions that are Certified for Microsoft Dynamics have demonstrated development quality and compatibility with the Microsoft Dynamics product on which they run by passing rigorous software testing for Microsoft Dynamics. In addition, the Microsoft Dynamics partner must have customers who are successfully using the certified solution and are willing to recommend it and be a Gold Certified Partner in the Microsoft Partner Program. QGate has met all of these criteria.

For customers, Certified for Microsoft Dynamics helps identify Microsoft Dynamics solutions that have been tested for compatibility, meet high quality standards, and are successfully used by existing customers. This certification represents a significant step in elevating the standard for partner-developed software solutions for industry-specific business applications. By highlighting these solutions, Microsoft also creates new opportunities for partners to expand their reseller channel and to better promote their packaged Microsoft Dynamics solution for customers.

“This milestone demonstrates QGate’s commitment to delivering leading solutions and expertise for our customers,” said Rich Wickham, general manager, Microsoft Dynamics Partners. “We congratulate QGate for meeting Microsoft’s highest standards of software quality and earning the CFMD distinction.”

QGate’s intelli-CTi enables the simple integration of your software applications, such as CRM, and your telephone system. Whether building solutions for call centres, support desks or customer service, intelli-CTi will increase the profitability and efficiency of your operation whilst enhancing customer satisfaction and bottom line profitability. You can read more about this product on the intelli-CTi page of the QGate website.

QGate provides implementation, training and consultation in the UK for small, midmarket and corporate businesses using business applications. QGate specializes in Microsoft Dynamics CRM, with solutions such as intelli-CTi for Computer Telephony Integration and the Paribus product suite for data de-duplication and intelligent search that help fast moving businesses achieve success.

About QGate

QGate Software Limited was founded in 1997 as a software development and services provider specialising in Customer Relationship Management (CRM) solutions. Since those early days QGate has added Business Intelligence (BI) to its solution portfolio and developed its own products in the areas of Computer Telephony Integration (CTI) and sophisticated data matching (Paribus).

All trademarks and trade names mentioned herein are the properties of their respective holders and are hereby
acknowledged.

If you have any questions regarding information in these press releases please contact:
Paula Cooper
info@qgate.co.uk
http://www.qgate.co.uk
+44 (0) 1329 222800