QGate CRM Solutions

Customer Relationship Management (CRM) is a customer focused business strategy that will optimise your revenue, costs and customer satisfaction. This business strategy, combined with the right tools, is designed to improve your customer acquisition and retention. With successful CRM solutions the full breadth of the business is emcompassed incorporating your people and processes with market leading software to generate real and tangible value. Working  with QGate to implement Sage and Microsoft CRM solutions means you will: Build and strengthen customer relationships. Provide differentiated value-added services. Improve product development and service delivery processes. Increase staff awareness of your customers and the marketplace. Raise customer satisfaction with specific, tailored interactions.

Related links Hosted CRM - cost effective, secure, flexible QGate CRM seminar program CRM consultancy - QGate's approach Integration to back office systems Microsoft Dynamics CRM Sage SalesLogix

A CRM system enables the integration of your marketing, sales and customer service functions, making it easier for everyone in your business to work together and share critical information. An effective CRM system helps your customers and prospects do business with you: extending your CRM through your phone system, web sites and other communications gives you and your customers the ability to break down barriers and derive more mutual benefit from doing business together.  For example, some of the benefits include:

New sales opportunities CRM enables the capture and classification of detailed customer information so you can accurately project and respond to buying needs throughout the sales cycle. CRM automates routine tasks so you can spend more time on strategic sales issues.

Improved customer service CRM helps you take a proactive approach to customer service. With up-to-date and complete customer information at their fingertips, your employees can resolve customer issues more quickly and successfully, creating more selling opportunities.

Better decision making CRM provides a single customer view across the business and enables comprehensive reports of customer behaviours, marketing campaign results and sales activity so you can make better, more informed decisions.

CRM solutions

Microsoft Dynamics CRM is fast, flexible and intuitive and helps you integrate existing investments and processes and implement efficient working practices that could transform your company. You can get started quickly using Microsoft Dynamics CRM's seamless Outlook integration - your staff can work within a tool they already know to access the full range of sales, marketing and service functions, or they can access the system over the web. You can implement Microsoft Dynamics CRM on premise or deploy a seamless and cost effective hosted solution.  Find out more on our Microsoft Dynamics CRM page.

SalesLogix is a rich and comprehensive platform for CRM that helps you transform your business by enabling the integration of your teams and systems and making you more efficient as a result. You can enhance your existing business tools and derive higher customer acquisition and retention rates. With a variety of deployments, you can adopt SalesLogix however you choose to work so you have more insight, make better decisions, and drive your business forward. Find out more on our Sage SalesLogix page.

CRM deployment options

Deployment	Benefits	Risks
Hosted	No responsibility for hardware, low up front costs, attainable ROI, flexible investment expands and contracts with your requirement.	Location of data
Subscription	Spread the investment over time or according to your user requirements and avoid infrastructure investments by using managed servers, deployed on your premises, from your CRM business partner.	Business partner requires remote access to managed servers and you may not have complete control of your infrastructure. Less cost effective in the long term.
On premise	Hold sensitive data in house and develop system highly tuned to your needs.	High up front costs and significant early design requirement, higher IT overheads.
Mobile	No wasted moments as your teams remain in touch with the latest information available in your organisations.	Movement and synchronisation of data.

How to buy

Implementing a CRM or business intelligence system can require a period of sustained investment. While this should in time yield a substantial return on investment (ROI), you may not wish to pay large amounts of capital. Apart from implementing hosted or subscription systems, QGate work with specialist IT financing organisations, including Microsoft Finance and Syscap, who will help you spread your IT investments in such a way that you can minimise the risk to your business of making significant investments, and protect your cash flow.