intelli-CTi for ACT!

QGate have partnered with leading ACT! business partner Bond CRM to help you improve the return on investment of your ACT! system by reducing the time and effort required to make calls to your contacts. intelli-CTi for ACT! was unveiled at Sage's 2007 Insights business partner event in Florida. 

With intelli-CTi for ACT! you can enhance the function of your ACT! system by adding new dialling, screen popping and call wrap up tools. These are enabled from QGate's intellli-CTi Advanced edition middleware. You can also generate a log of in and out bound calls against the contacts in your ACT! database. This means you can generate a body of data for analysis.

intelli-CTi for ACT! also delivers versatile switch coverage for a full range of TAPI and TSAPI phone systems using specially developed drivers. You install these onto each workstation on which you want intelli-CTi for ACT!.

You can also deploy intelli-CTi for ACT! in Integrated Voice Response (IVR) environments. This is another example of how intelli-CTi for ACT! is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use. In addition, intelli-CTi for ACT! provides an on-screen call handling application (SoftPhone), for the management of calls. The SoftPhone, with it's 'always on top' display option, appears next to ACT! and, with it's unique One-Touch Telephony feature, gives users full control of the call. If your phone system already uses a proprietary softphone with other enhanced features, intelli-CTi for ACT! can use that instead.