intelli-CTi for SAP Business One

QGate have partnered with Cindercone, the chosen SAP Partner to provide integration solutions to the SAP Business One community, to deliver CTI for SAP Business One. intelli-CTi for SAP Business One can identify calls for specific marketing activities, records in and out bound calls against contacts and accounts, is fully scalable and can be rolled out wherever Business One is running.

intelli-CTi for SAP Business One means you can extend the reach and value of your SAP Business One system. With a great range of out of the box switch coverage, enhanced stability and more integration options, intelli-CTi for SAP Business One brings together two of the most powerful tools in your business so you can generate productivity gains, better reporting and collaborative activity management.

intelli-CTi for SAP Business One delivers easier access to contacts in your SAP database. Call them at the touch of a button or identify a caller before you even pick up the phone. Productivity will increase along with your management and understanding of customers and prospects.

You can also deploy intelli-CTi for SAP Business One in Integrated Voice Response (IVR) environments. This is another example of how intelli-CTi for SAP Business One is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use. In addition, intelli-CTi for SAP Business One provides an on-screen call handling application (SoftPhone), for the management of calls. The SoftPhone, with it's 'always on top' display option, appears next to SAP and, with it's unique One-Touch Telephony feature, gives users full control of the call. If your phone system already uses a proprietary softphone with other enhanced features, intelli-CTi for SAP Business One can use that instead.