intelli-CTi

intelli-CTi extends the capabilities of your phone system to integrate it with your IT infrastructure. With a great range of out of the box switch coverage, proven stability and the ability to develop integration to a full range of business applications, intelli-CTi brings together two of the most powerful tools in your business so you can generate productivity gains, better reporting and collaborative activity management.

Implementing intelli-CTi means you can generate significant productivity gains. Enabling faster dialling and caller identification can shave vital seconds off every phone call, meaning hours across the whole infrastructure and reductions in your business overheads.

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QGate have developed intelli-CTi so it can be integrated into third party systems. You can develop your own integration with intelli-CTi using QGate's CTI Software Development Kit. Packaged integration is available now from QGate and its partners for Sage CRM, SalesLogix, SAP Business One and ACT!. Lotus Notes is among the platforms for which QGate and their development partners have started work.

intelli-CTi for: SalesLogix | Sage CRM | ACT! | SAP Business One

intelli-CTi helps create what is known as the Blowfish Effect: it can make you look bigger than you really are. By making telephony a key part of your IT infrastructure, you can provide completely integrated customer services and streamline all your sales and marketing activities.

intelli-CTi also delivers substantial productivity benefits: according to the DTI Computer Telephony Integration Fact Sheet (URN 04/665; 04/04), up to 10% of calls are misdialled. The cumulative time and financial cost of this is substantial. One-click dialling from the desktop eliminates this problem. This means that you can make more calls! The DTI Fact Sheet also reports that automatic customer identification can cut at least 20 seconds off each call. This adds up to a saving of five hours for every 1000 calls made.

intelli-CTi is the key middleware component of QGate's range of CTI applications. It enables fundamental CTI in TAPI and TSAPI environments and gives users the ability to identify caller details as the phone's ringing and use power dialling from their desktop. You can develop richer CTI-based functionality by using additional call events to trigger call wrap up processes and call logging. This means you can build in task flows for your phone agents, whether they're on the service desk or in the sales team, and generate a body of telephony data for further analysis. You can deliver sophisticated CTI with QGate's CTI Software Development Kit.

intelli-CTi Software Development Kit

QGate's CTI Software Development Kit gives you the tools you need to develop CTI with your own application, or to work with QGate on CTI function within widely available tools like Sage MMS. QGate work with handpicked development partners on strategic integration projects that extend the reach and value of market leading tools like ACT! and SAP Business One.

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In TAPI and TSAPI telephony environments, intelli-CTi enables:

• Inbound and outbound single action call handling,
• Call history and missed call logging,
• Increased call efficiency and customer satisfaction,
• Integrated campaign management,
• Highly customisable user preferences.

You can also deploy intelli-CTi in Integrated Voice Response (IVR) environments. This is another example of how intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use.

intelli-CTi provides an on-screen call handling application (SoftPhone), for the management of calls. The SoftPhone, with it's 'always on top' display option, appears next to SalesLogix and, with it's unique One-Touch Telephony feature, gives users full control of the call. If your phone system already uses a proprietary softphone with other enhanced features, intelli-CTi can use that instead.

Contact QGate about developing CTI solutions for other CRM systems