This page provides frequently asked questions about aBILLity with integration with Microsoft Dynamics 365.
For frequently asked questions regarding CRM Product updates, see the following link:
» FAQs about Dynamics CRM Product Updates
What web browsers are supported by the aBILLity Dynamics 365 solutions?
Any browser which is supported by Microsoft Dynamics 365
is also supported by the aBILLity Standard and Sales Order Processing Solutions.
What versions of Microsoft Dynamics 365 do the aBILLity Dynamics 365 solutions support?
For a list of all of the supported versions of Microsoft Dynamics 365, please see the aBILLity Dynamics 365 Solutions System Requirements page.
Can the aBILLity Dynamics 365 solutions be customised?
Yes, many aspects of the aBILLity Dynamics 365 solutions are customisable. This may be achieved with services from QGate, your Microsoft Dynamics 365 business partner, or your own in-house Dynamics 365 development team(s).
Please note that requirements to synchronise additional data between aBILLity and Dynamics 365 would have to be addressed on a case by case basis.
What are the advantages of integrating Microsoft Dynamics Dynamics 365 with aBILLity?
How much longer will previous versions of the aBILLity solutions be supported?
QGate can only offer support for version 22.214.171.124 and above of the aBILLity Standard Solution and version 126.96.36.199 or above of the aBILLity Sales Order Processing Solution.If you have an older version installed and would like to discuss an upgrade, please contact us
to discuss your requirements
Is it possible to install either the aBILLity Standard solution or the aBILLity Sales Order Processing solution, or must both solutions be installed?
It is possible to use the aBILLity Standard Solution on its own but the aBILLity Standard Solution is a prerequisite of the aBILLity Sales Order Processing Solution. For more information about the capabilities of each solution see aBILLity Solutions
product page and the aBILLity Dynamics 365 Solutions Comparison Matrix
I have an existing integration between Dynamics 365 and aBILLity, can I upgrade to the latest aBILLity Solutions?
This would depend on the versions of Microsoft Dynamics CRM/365 and aBILLity you are currently using. Please see the aBILLity Dynamics 365 Solutions System Requirements
for more information. If you need further information regarding an upgrade, please contact us
to discuss your requirements
Can I download a trial version of the aBILLity Dynamics 365 Solutions?
It is not possible to download a trial of the solutions as Dynamics 365 integration with aBILLity must be carried out by a Union Street engineer. However, QGate can provide a live demo. Please contact us
What data is synchronised between Microsoft Dynamics Dynamics 365 and aBILLity?
The High Level Data Flow diagram
will give you an idea of the record types and the directions of data flow. For a comparison of the main record types that are synchronised by each of the solutions, see the aBILLity Dynamics 365 Solutions Comparison Matrix.
What are the differences between the Standard Solution and the Sales Order Solution?
For an overview of the capabilities of the Standard and Sales Order Processing solutions see the aBILLity Product Page.
For a high level comparison of the record types that are synchronised by each of the solutions, see the aBILLity Dynamics 365 Solutions Comparison Matrix
I want to report an issue, what should I do?