Call our Experts

+44 (0) 1329 222800 +1 (517) 853-1214

QGate on LinkedIn QGate on Google+ QGate on YouTube QGate Blog
Contact Us

Privacy & Cookie Policy

Cookie Policy:

What are Cookies?

Cookies are small files which are stored on your computer. They are designed to hold a modest amount of data specific to your website visit on our site.
 
Cookies help to improve your visit to our website by helping with the following:
Please note that cookies can't harm your computer and we do not store personally identifiable information in cookies we use on this website.
 
We're giving you this information as part of our initiative to comply with UK legislation, and to make sure we're honest and clear about your privacy when using our website.
 
Please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
 

The Cookies we use:

General website cookies

This website is built using Microsoft’s ASP.Net web technologies, as part of that we use the built in session cookie (ASP.Net_SessionID) to manage your session. When you navigate to the site, the server establishes a unique session that last for the duration of your visit.
 

Measuring website usage – Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.
 
The following table lists the type of information that is obtained via Google Analytics cookies and used in Analytics reports.
 
Functionality
Description of Cookie
Cookie Used
Setting the Scope of Your Site Content Because any cookie read/write access is restricted by a combination of the cookie name and its domain, default visitor tracking via Google Analytics is confined to the domain of the page on which the tracking code is installed. For the most common scenario where the tracking code is installed on a single domain (and no other sub-domains), the generic setup is correct. In other situations where you wish to track content across domains or sub-domains, or restrict tracking to a smaller section of a single domain, you use additional methods in the ga.js tracking code to define content scope. See Domains & Directories in the Collection API document for details. All Used
Determining Visitor Session

The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Center for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the _setSessionCookieTimeout () method.

This description is specific to the ga.js tracking code for web pages. If you use Analytics tracking for other environments—such as Flash or mobile—you should check the documentation for those environments to learn how sessions are calculated or established.

__utmb

__utmc

Identifying Unique Visitors Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site. __utma
Tracking Traffic Sources & Navigation When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site. __utmz
Custom Variables You can define your own segments for reporting on your particular data. When you use the _setCustomVar() method in your tracking code to define custom variables, Google Analytics uses this cookie to track and report on that information. In a typical use case, you might use this method to segment your website visitors by a custom demographic that they select on your website (income, age range, product preferences). __utmv
Website Optimizer You can use Google Analytics with Google Website Optimizer (GWO), which is a tool that helps determine the most effective design for your site. When a website optimizer script executes on your page, a _utmx cookie is written to the browser and its value is sent to Google Analytics. See the Website Optimizer Help Center for more information. __utmx
 
Once the cookies are set/updated on the web browser, the data they contain that is required for reporting purposes is sent to the Analytics servers in the GIF Request URL via the utmccparameter.
 

Cookies Set By Google Analytics

 
Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.
 
Name Description Expiration
__utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
__utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method. 30 minutes from set/update.
__utmc
This cookie is no longer used by the ga.js tracking code to determine session status.
 
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
Not set.
__utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. 6 months from set/update.
__utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page. 2 years from set/update.
__utmx This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site.  See the Website Optimizer Help Center for more information. 2 years from set/update.
 
For further information about the Cookies Google uses please visit this Cookie Information page.
 

Measuring website usage – DC Storm

DC Storm Cookies are used by this website to identify how users interact the website, so that they can see things like the most popular pages and the journey that users take though their site.
 
First Party cookies – These cookies are set by this website that you are visiting.
 
Impressions
 
Cookies are also created to identify when a user has viewed an advert for this website on an external site.
 
The cookie contains a unique identifier and nothing else. If you subsequently visit this website, then we link that cookie (and hence the advert) to your visit, but if you never visit the website, the cookie is meaningless and will expire automatically, 90 days after you last saw one of the adverts.
 

First Party cookies Information

 
These cookies are written to track website usage of this site:
 
Cookie Name Description Expiry
_#srchist Stores the history of traffic sources the user has arrived to the site by 1000 days
_#sess Stores information about the session 1000 days
_#vdf
Stores the visit definition – ts type, number of visits, expiry 1000 days
_#uid
Stores a user identifier (only within a site)
1000 days
_#slid
Unique sale ID
1000 days
_#clkid Unique identifier for a click generating a landing 1 year
_#lps Flags that the last page was secure and therefore has no referrer 20 min
_#tsa Stores the referrer details to avoid duplicate Landing events 10 min
_#env Flags whether the environment variables (screen size, browser etc) need to be collected again 30 days
 
For further information about the Cookies DC Storm uses please visit their Cookie Information page.
 

Other 3rd Party Cookies we may use

 
When you visit our website, you may notice some cookies that are collecting information for other websites. For example, if you visit a page that has video content, cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit the third party websites for more information.
 
Please find a list of some third party cookies you may find present on this website and links to their specific cookie information:

How do I Control or Delete Cookies?

If cookies are not enabled on your computer is could mean that your experience with our website will be impacted. However, if you want to control or delete cookies you can do so.
 
Information on deleting cookies or controlling cookies is available at www.aboutCookies.org. To reiterate though, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
 
 

QGate Data Privacy Statement

GENERAL

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the data and information we obtain from you via email, visiting our web sites, completing enquiry forms and using our products.

This statement:

- Describes the type of data that we collect;
- How we collect data and why;
- How data will be used and who we can disclose or transfer data to and why;
- How data can be corrected or deleted;
- The measures that we take to protect data; and
- The process and contact information that customers can use to raise enquiries, concerns and complaints.

TYPES OF DATA COLLECTED

  1. Personal Information
  2. Performance Data

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, email address, telephone number. By giving us such information, you will consent to us using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at info@qgate.co.uk. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

USE OF PERSONAL INFORMATION

We use personal information to allow us to process your product requests, send out newsletters, personalise your visit to our Websites, personalise your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail info@qgate.co.uk or when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

COLLECTION OF PERFORMANCE DATA

QGate will collect Performance Data, including performance and usage statistics, bug fixes and other similar data uploaded to our Websites or acquired through the use of our Products.

USE OF PERFORMANCE DATA

QGate may use Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose including, but not limited to, commercial, billing, product improvement.  QGate may use the statistical information for external marketing, but only where any personal data has been removed to prevent identification of the source.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by QGate.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with the laws of the England, Ireland and Wales.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

SECURITY

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please contact our Technical Support team at support@qgate.co.uk.

POLICY CHANGES

Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.