Integrated Contact Centre Solutions from QGate and Team Knowledge

QGate and Team Knowledge are now offering a fully integrated Contact Centre Solution linking the extensive telephony integration offered by intelli-CTi, the comprehensive Call Scripting of TKDialogs and your choice of CRM -  Microsoft Dynamics CRM and Sage SalesLogix.
 
 
 
QGate intelli-CTi™ enables the simple integration of your software applications, such as CRM, and your telephony system providing Computer Telephony Integration (CTI) with the following key product features:
  • Seamless connectivity to CTI-enabled telephone systems 
  • Automatic retrieval of Account and Contact information
  • Automatic logging of call statistics and associated data
  • Multi-call support
  • Post call wrap-up, including record updates
  • Flexible framework to accommodate any future phone system upgrade
TKDialogs provides a single user interface for contact center agents that leads the agent through even the most complex call and at the same time populates CRM records, creates documents and generates emails and other activities.  TKDialogs key product features are:
  • Intuitive browser-based interface leads the user step-by-step through a defined process
  • Provides a single simple interface to all CRM data and other data sources
  • Automates the creation of CRM records
  • Generates documents and e-mails
  • Multi-channel: use in call center, in-person and on website
  • Easy to use graphical script design tool with CRM integration wizard
For more information, contact us.
 
 

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  • CRMMigrate for Dynamics facilitated a straightforward and comprehensive migration from Salesforce.com to a hosted Dynamics CRM application in a cost effective, intuitive and time saving manner, and was seamlessly delivered from the other side of the world

    Brett Yorgey, Director, Jaythom Pty Ltd, Australia

  • QGate are the standard against which we now benchmark other suppliers

    Alaster Purchase, Operations Director, GS1 UK

  • QGate are always focused on doing what is right for our business, rather than the hard sell.

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    Gary Hull, IS Manager, GS1 UK

  • Our complex implementation of SalesLogix was delivered on time and on budget. It was a real pleasure to work with the QGate team to deliver the solution

    Simon Jones, Managing Director, Avenir Marketing Ltd