Microsoft Dynamics CRM 2011
Microsoft Dynamics is fast, flexible and intuitive and helps you integrate existing investments and processes and implement efficient working practices that could transform your company. You can get started quickly using Microsoft Dynamics CRM's seamless Outlook integration - your staff can work within a tool they already know to access the full range of sales, marketing and service functions, or they can access the system over the web. You can implement Microsoft Dynamics CRM on premise or deploy a seamless and cost effective hosted solution.
Microsoft Dynamics CRM 2011 is the highly publicised release of Dynamics CRM with targeted new features and enhancements focused on delivering productivity to its users, managers and developers.
Microsoft Dynamics CRM 2011 offers new levels of user productivity and collaboration that meet the specific needs of businesses, with a low total cost of ownership.
Microsoft Dynamics CRM 2011 delivers “The Power of Productivity” through familiar, intelligent and connected experiences for people inside and outside an organisation. Microsoft Dynamics CRM version 4.0 was first released in 2007, and reshaped the CRM landscape. The release of Microsoft Dynamics CRM 2011 will undoubtedly raise the bar once more to an unprecedented level. Microsoft Dynamics CRM 2011 provides:
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Better integration with other Microsoft applications like Outlook and Office
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Major improvements to user experience
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Personalisation
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Business intelligence
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Flexibility
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Productivity
Microsoft Dynamics CRM 2011 – user experience...
In June 2010, Microsoft Dynamics CRM Online and Microsoft Dynamics CRM were recognised as “leaders” for midsize and large organisations by Forrester Research. Microsoft Dynamics CRM 2011 has built on and extended those leadership capabilities through the following:
Familiar Experiences...
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Next-generation Microsoft Outlook experience: The best Microsoft Outlook client experience yet enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting.
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Microsoft Office experience:New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation, providing an instant feel of ‘familiarity’ to the user’s experience.
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Role tailored design: Role-based forms and views ensure business professionals have fast access to the relevant information that they need and are prevented from seeing data that they are not authorised to view.
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Advanced user personalisation: Customers can create personal views, add commonly used records and design personal dashboards to measure performance.
Intelligent Experiences...
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Inline data visualisations: Business professionals using Microsoft Dynamics CRM 2011 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights
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Real-time dashboards: Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve the speed and efficiency of the decision-making process.
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Flexible goal management: Businesses can define key performance and business health indicators to track and measure progress against any organisational goal or metric.
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Guided process dialogs: In addition to automated processes, businesses can provide its employees with step-by-step guidance through any business process or interaction.
Connected Experiences...
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Contextual documents: For organisations with Microsoft SharePoint Server, people can easily provision SharePoint document repositories and embed directly within Microsoft Dynamics CRM
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Cloud development: Developers can develop and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Microsoft Visual Studio. Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
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Solution management: Solution developers can easily create, manage and help protect solutions from creation to distribution through versioning, dependencies and security features.
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Microsoft Dynamics Marketplace: Customers can quickly find, download and apply custom solutions and extensions embedded within Microsoft Dynamics CRM.
Microsoft have also introduced the new CRM Marketplace to streamline solution discovery and distribution, further information can be found on all of these topics in our Microsoft Dynamics CRM 2011 - What's New web page. For any further information, please contact us.
QGate CRM Solutions
Work with QGate, a Microsoft Gold Customer Relationship Manager and Microsoft Silver Independent Solutions Vendor partner, to define how Microsoft Dynamics CRM 2011 can benefit your business. For example, you can:
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Enhance your bottom line, improve sales efficiency, and sell products and services more frequently
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Deepen long-term customer relationships, resolve service issues more effectively, and increase customer satisfaction and loyalty
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Create demand and drive new business, build effective marketing campaigns, and measure campaign impact.
QGate's CRM solutions, methodology, expertise and experience helps you mitigate risk and our relationship with Microsoft as a Certified Partner, ISV, reseller and CRM specialist - gives us a unique and broad insight into how you can derive real benefit from implementing Microsoft Dynamics CRM 2011 and QGate's associated technology solutions and
Professional Services.
Microsoft Dynamics CRM 2011 – Solutions
Increase revenue, maximise marketing dollars, improve customer satisfaction and capitalise on relationships across your organisation with a CRM solution that is familiar,intelligent and connected:
Sales Solutions: Establish a 360-degree view of customer interaction and sales opportunities.
Customer Service Solutions: Deliver value with integrated interaction and knowledge management.
Marketing Solutions: Plan, implement, and measure more effective marketing campaigns.
Extended CRM Solutions: Manage other relationships with your CRM solution.