Microsoft Dynamics CRM Solutions

Microsoft Dynamics CRM is fast, flexible and intuitive and helps you integrate existing investments and processes and implement efficient working practices that could transform your company. You can get started quickly using Microsoft Dynamics CRM's seamless Outlook integration - your staff can work within a tool they already know to access the full range of sales, marketing and service functions, or they can access the system over the web. You can implement Microsoft Dynamics CRM on premise or deploy a seamless and cost effective hosted solution.

Microsoft Dynamics CRM works the way you do, works the way your business does, and works the way technology should.

There are two versions of Microsoft Dynamics CRM available:

• Microsoft Dynamics CRM 2011
• Microsoft Dynamics CRM Online
• and QGate supports Microsoft Dynamics CRM V4.0 and can help you upgrade from this version to the latest level.

Work with QGate, a Microsoft CRM & ISV Gold Partner, to define how Microsoft Dynamics CRM can benefit your business. For example, you can:

• Enhance your bottom line, improve sales efficiency, and sell products and services more frequently
• Deepen long-term customer relationships, resolve service issues more effectively, and increase customer satisfaction and loyalty
• Create demand and drive new business, build effective marketing campaigns, and measure campaign impact.

QGate's CRM solutions, methodology, expertise and experience helps you mitigate risk and our relationship with Microsoft - as a Certified Partner, ISV and reseller - gives us a unique and broad insight into how you can derive real benefit from implementing Microsoft Dynamics CRM and QGate's associated technology and Professional Services.

With Microsoft Dynamics CRM, you can tackle head on the critical issues you face everyday. Highly adaptable, easy to configure and customise, and intuitive, Microsoft Dynamics CRM enables easy to use solutions for sales, marketing, customer service and analytics, and powerful workflow tools to improve automation and efficiency. This helps you generate tangible efficiencies across your business and deliver new value and service levels to your customers.

Microsoft Dynamics CRM for xRM

xRM refers to how CRM can move beyond classic sales, marketing and customer services functions and enable unique, specific business solutions where the X in xRM could be a donor, a building, an audited regulation, and so on. Microsoft Dynamics CRM is highly customisable and can be integrated with other applications and processes in your business, like Sage Line 50 or SharePoint, with QGate's CRM Consultancy services.

CRM Solutions Enhancements

You can extend the value and reach of your Microsoft Dynamics CRM solution with a full range of add ons and complementary products and Professional Services from QGate. These cover a wide range of capabilities:

• Address Management (Auto-fill)
• Business Process Automation (Workflow)
• Call Scripting
• Collaberative Content Management
• Computer Telephony Integration (CTI)
• Course or Event Management
• Data Deduplication at Point of Entry
• Data Management
• Email Integration
• Email Marketing
• Intelligent Search Engine 

• Linking your Sage 50 Accounts system
• Running your Microsoft Applications in the Cloud