Microsoft Extended CRM Solutions

Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft Dynamics CRM can easily be customised for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

xRM FRAMEWORK - Rapid customisations, dynamic service and prebuilt functionality

  • Point-and-click customisation of data management, workflow, user experience, access and security, analytics and reporting
  • Ability to deploy customisations either in your data centre or in the cloud
  • Application integration based on well-supported industry standards
  • Extension of familiar and scalable technologies such as the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, the Microsoft .NET Framework and Windows Server

 

Extended CRM xRM Framework screen shot

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SOLUTION MANAGEMENT - Third-party plug-ins and applications

  • Ability to add and remove programs and features
  • Support for secure code on the server
  • Intellectual property protection
  • Change management and versioning

 

Extended CRM Solution Management Screen Shot

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WORKFLOW - Configurable rules, processes and workflows

  • Point-and-click customisation and configuration
  • Personal, team or organisational workflows
  • Ability to build processes with conditional branching and nesting
  • Automated actions with triggers based on events, time or business logic

 

Extended CRM Workflow Screen Shot

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SYSTEM MANAGEMENT - Superior scalability and performance

 

extended crm solutions system management screen shot

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PARTNER NETWORK - Extension of CRM with the global Microsoft Partner Network

  • Expert help to deploy Microsoft Dynamics CRM
  • Education, training and support
  • Hosting and management of your Microsoft Dynamics CRM solution by service providers
  • Partner add-on solutions tailored for your individual business needs

extended CRM Solution Partner Network Screen shot

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MICROSOFT DYNAMICS CRM MARKETPLACE - Discover solutions with the new Microsoft Dynamics Marketplace

  • Ability to discover, download and deploy applications
  • Both application and professional services listings
  • New, optimised search logic
  • Solution ratings and reviews
  • Direct integration with Microsoft Dynamics CRM 2011
  • View more information on Microsoft Dynamics Marketplace.

 

extended CRM solutions Marketplace Screenshot

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