Customer Relationship Management (CRM) Solutions with QGate
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Customer Relationship Management (CRM) systems is a customer focused business strategy that will optimise your revenue, costs and customer satisfaction. This business strategy, combined with the right CRM software solution and tools, is designed to improve your customer acquisition and retention.
With successful CRM or xRM software systems the full breadth of the business is emcompassed incorporating your people and processes with market leading CRM software solutios to generate real and tangible value. Working with QGate to implement Sage and Microsoft CRM software solutions means you will:
- Build and strengthen customer relationships.
- Provide differentiated value-added services.
- Improve product development and service delivery processes.
- Increase staff awareness of your customers and the marketplace.
- Raise customer satisfaction with specific, tailored interactions.
A CRM software system enables the integration of your marketing, sales and customer service functions, making it easier for everyone in your business to work together and share critical information. An effective CRM software solution helps your customers and prospects do business with you: extending your CRM through your phone system, web sites and other communications gives you and your customers the ability to break down barriers and derive more mutual benefit from doing business together. For example:
New Sales Opportunities
CRM software enables the capture and classification of detailed customer information so you can accurately project and respond to buying needs throughout the sales cycle. CRM automates routine tasks so you can spend more time on strategic sales issues.
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Improved Customer Services
CRM systems helps you take a proactive approach to customer service. With up-to-date and complete customer information at their fingertips, your employees can resolve customer issues more quickly and successfully, creating more selling opportunities.
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Better Decision Making
CRM solutions provides a single customer view across the business and enables comprehensive reports of customer behaviours, marketing campaign results and sales activity so you can make better, more informed decisions.
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Market-leading CRM software solutions from QGate
How to buy
Implementing a CRM or Business Intelligence software system can require a period of sustained investment. While this should in time yield a substantial return on investment (ROI), you may not wish to pay large amounts of capital. Apart from implementing hosted or subscription systems, QGate work with specialist IT financing organisations, including Microsoft Finance and Syscap, who will help you spread your IT investments in such a way that you can minimise the risk to your business of making significant investments, and protect your cash flow.