Computer Telephony Integration (CTI) for Infor CRM
Integrate your Telephone System with Infor CRM
intelli-CTi for Infor CRM (formerly Saleslogix) provides a seamless Computer Telephony Integration (CTI) for Infor CRM, delivered in a cost effective and user friendly manner, helping you optimise your investment in your Infor CRM and telephone infrastructure. It provides the following benefits:
- Drive customer satisfaction and user efficiency
- Streamlined telephony activity within your business
- Increased telephone call efficiency and throughput
- Personalised telephone interaction - identifying callers automatically
- Increased business productivity
- No development costs with ease of deployment and implementation
- Flexible deployment capabilities across multiple sites and large scale implemenations
- Support of a wide range of telephone switches, see the intelli-CTi Telephone System Compatibiity list for details.
Are you manually dialling telephone numbers, looking up Contacts and capturing call information by hand?
intelli-CTi improves your customer interaction effectiveness and your users' productivity. Users will be able to dial Contacts directly from inside an application with a single-click and automatically identify incoming callers by showing contact information before they even answer the telephone, with intelli-CTi.
intelli-CTi keeps the user in complete control
intelli-CTi is displayed in a dynamic sidebar as part of the desktop, allowing users to fully interact with their open applications whilst having complete control of the telephone call.
Each call is presented in the sidebar, with information about the caller, call management and a unique in-call note capture capability.
Full product details and a free trial are available on the www.intellicti.com website.