Computer Telephony Integration (CTI) for Microsoft Dynamics 365 / Dynamics CRM
Integrate your Telephone System with Microsoft Dynamics 365 / Dynamics CRM
intelli-CTi for Microsoft Dynamics 365 or Dynamics CRM solution provides a seamless Computer Telephony Integration (CTI) for your Microsoft Dynamics 365 / Dynamics CRM system, providing the following benefits:
- Drive customer satisfaction and User efficiency
- Streamlined telephony activity within your business
- Increased telephone call efficiency and throughput
- Personalised telephone interaction - identifying callers automatically
- Increased business productivity
- No development costs with ease of deployment and implementation
- Flexible deployment capabilities across multiple sites and large scale implemenations
- Support of a wide range of telephone switches, see the intelli-CTi Telephone System Compatibiity list for details
- Supports Microsoft Dynamics 365, CRM 2011, 2013, 2015, 2016 Online and On Premise
- Supports Unified Service Desk (USD)
Are you manually dialling telephone numbers, looking up Contacts and capturing call information by hand?
intelli-CTi instantly improves your customer interaction effectiveness and your users' productivity. They will be able to dial Contacts directly from within an application with a single click and automatically identify incoming calls showing contact information before they even answer the telephone, with intelli-CTi.
intelli-CTi keeps the user in complete control
intelli-CTi is presented in a dynamic sidebar as part of the users desktop, allowing them to fully interact with their office applications whilst maintaining complete control of the telephone call.
Each telephone call is presented within the sidebar, along with information about the caller, call control and a unique in-call note capture capability.
Full product details and a free trial are available on the www.intellicti.com website.