Call Scripting with TKDialogs
TKDialogs scripts have read/write access to all CRM data. Typical uses are advice giving, sales qualification, issue logging and service enquiries.
Vertical markets include local and regional government, finance and regulated services.
TKDialogs provides the following benefits:
- Rapid and easy development through a graphical tool
- Ease of use reduces transaction times
- Simple user interface minimises training costs
- Enquiry resolution at the first point of contant provides greater efficiency and better customer service
- Common processes used across multi-channels providing consistency and less development
- Automation of business processes and activities ensures correct process is followed
And provides a solution for the following business needs:
- Call Qualification
- Call Resolution
- Application Qualification
QGate and Team Knowledge are now offering a fully integrated Contact Center Solution. Linking the extensive telephony integration offered by intelli-CTi, the comprehensive Call Scripting of TKDialogs with your chosen CRM system.
By building your Call Centre solution on a CRM platform you inherently gain the customer management and communication features associated with CRM.