Customer Engagement with Microsoft Dynamics CRM
Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust.
Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.
Personalise customer experiences by engaging them at the right time, in the right place, in the right way throughout the journey.
Create proactive experiences by determining the next best interaction with your customer based on insights.
Make customer engagement predictive by leveragin internal and external data to identify patterns and trends. Apply information to make recommendations or suggestions for how to optimize.
We help you make every customer engagement an intelligent one, so you can sell effectively, and care everywhere and market smarter.
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is Microsoft's Customer Relationship Management (CRM) solution that enables companies to market smarter, sell effectively and productively and care everywhere. It provides social insights, business intelligence, and productivity with One Microsoft solutions. And Microsoft deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.
What is CRM?
Customer Relationship Management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organisational efficiency, while helping to improve customer experience.
What can CRM do for my organisation?
CRM can help reduce costs and increase profitability by organising and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.
Microsoft also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Work with QGate, a Microsoft Silver CRM partner to define how Microsoft Dynamics CRM can benefit your business.
QGate's CRM solutions, methodology, expertise and experience helps you mitigate risk and our relationship with Microsoft - as a Certified Partner, ISV and reseller - gives us a unique and broad insight into how you can derive real benefit from implementing Microsoft Dynamics CRM and QGate's associated technology and Professional Services.
Watch our series of videos on How We Make CRM Work for more information on how QGate can help your CRM project.
If you’ve already decided that the cloud is the right option for you, you can buy Dynamics CRM Online today. Do you want to talk through your options? Either way, our specialists are ready to help choose the right option for your business and offer you a Free 30 Day trial to see how it can work for you.
Microsoft Dynamics CRM for xRM
xRM refers to how CRM can move beyond classic sales, marketing and customer services functions and enable unique, specific business solutions where the X in xRM could be a donor, a building, an audited regulation, and so on. Microsoft Dynamics CRM is highly customisable and can be integrated with other applications and processes in your business, like QlikView, Sage 50 or SharePoint, with QGate's CRM Consultancy services.