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Microsoft Dynamics 365 for Customer Service

Earn customers for life

Offer world-class customer service that leads to loyalty.  Microsoft Dynamics 365 for Customer Service unifies the way people experience your business - across self-service, peer-to-peer service and assisted service.

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Make your agents' jobs easier

Give your agents complete information - in a single customer service software app - to make smart decisions and provide great service.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.


Start with smarter customer service capabilities

Consistent, omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel.  Customer Service provides a unified platform that makes information available across engagements - so your agents offer the consistency and personalisation your customers expect. 

Dynamics 365 Customer Service - Omnichannel engagement screenshot 

Customer self-service and peer-to-peer service

Make it easy for your customers to find answers on their own.  With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond.  Then, transition them seamlessly to assisted support when they need it.

 Dynamics 365 Customer Service - Customer self-service screenshot

Single user interface

Equip your agents to handle service interactions in one place on their desktop or mobile device.  Unlike other help-desk software, Customer Service provides a single view into all information - from scripting to entitlements to recommendations - so agents can provide personalised service fast. 

 Dynamics 365 Customer Service - Single user interface screenshot

Searchable knowledge base

Give your agents and customers the answers they need on the spot.  The knowledge base provides consistent answers across channels.  Periodic reviews keep responses current and relevant.  And you can get in-depth analytics to measure the impact of the responses.

 Dynamics 365 Customer Service - Knowledge base screenshot

Built-in digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service.  It provides interactive dashboards and data visualisations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.

 Dynamics 365 Customer Service - Digital intelligence screenshot

Experience Microsoft Dynamics 365 for yourself

Take our 30 day Free Trial or contact us for more information.