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Microsoft Dynamics for Field Service

Master the service call

Turn service calls into a strategic advantage with Microsoft Dynamics 365 for Field Service.  It provides everything your team needs - from optimised scheduling to predictive maintenance.

Get super-charged scheduling

Fit in more appointments a day - to make the most of your employee workloads, mileage and more - with optimised scheduling tools.

Equip your mobile workforce

Give your technicians what they need - in native mobile apps for iOS, Android and Windows to offer great field service.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis and alerts.

Start with smarter field service capabilities

Optimised scheduling

Provide tools to help your team schedule appointments and dispatch the right resources.  Field Service includes tools for service representatives and dispatchers - plus an automated tool that schedules appointments for them - so it's easy to fit more appointments into the day.

 Microsoft Dynamics 365 - Field Service Capabilities

Service agreements

Make it easy to manage all service agreements, including recurring security calls and contracts, installed products and warranties - across customers and locations.  Field service management tools help improve your service delivery and see ways to increase revenue.

 Microsoft Dynamics 365 - Service agreements

Inventory management

Give your team everything it needs to manage your inventory across locations, including warehouses, depots and trucks.  Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs and create better forecasts.

 Microsoft Dynamics 365 - Inventory Management

Mobile productivity

Improve your technicians' productivity by providing native mobile applications with real-time and offline data.  No matter which device they use, they have the customer information and guidance they need right there.  And administrators can manage all users and devices centrally.

 Microsoft Dynamics 365 - Mobile Productivity

Connected devices

Lower costs by dispatching technicians only when they're needed.  Field services management tools help your team detect, troubleshoot and resolve issues remotely.  And connected devices in the field help them see  - and solve - problems before customers even know about them.

 Microsoft Dynamics 365 - Connected Devices

Customer communications

Put your customers at the centre of every interaction.  Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route and updates by text message and phone call.

 Microsoft Dynamics 365 - Customer Communications

Experience Microsoft Dynamics 365 for yourself

Take our 30 day Free Trial or contact us for more information.