Microsoft Dynamics for Field Service
Master the service call
Turn service calls into a strategic advantage with Microsoft Dynamics 365 for Field Service. It provides everything your team needs - from optimised scheduling to predictive maintenance.
Get super-charged scheduling
Fit in more appointments a day - to make the most of your employee workloads, mileage and more - with optimised scheduling tools.
- Manage financials, sales, service and operations in one place.
- Save time by creating quotes, orders and invoices in Outlook.
- Get more done securely with in-app workflows and audit trails.
Equip your mobile workforce
Give your technicians what they need - in native mobile apps for iOS, Android and Windows to offer great field service.
- Provide real-time customer information and guidance.
- Enable technicians to use barcode, RFID and credit card readers.
- Process work orders, including signature collection, remotely.
Profit from predictive services
Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis and alerts.
- Connect any asset easily to the Microsoft Azure IoT Hub.
- Get remote monitoring and predictive maintenance.
- Automate remote fixes to minimise technician visits.
Start with smarter field service capabilities
Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers - plus an automated tool that schedules appointments for them - so it's easy to fit more appointments into the day.
Make it easy to manage all service agreements, including recurring security calls and contracts, installed products and warranties - across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.
Give your team everything it needs to manage your inventory across locations, including warehouses, depots and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs and create better forecasts.
Improve your technicians' productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.
Lower costs by dispatching technicians only when they're needed. Field services management tools help your team detect, troubleshoot and resolve issues remotely. And connected devices in the field help them see - and solve - problems before customers even know about them.
Put your customers at the centre of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route and updates by text message and phone call.