CRM & Telephony Integration with QGate intelli-CTi™ for SalesLogix - LAN Client Integration

QGate intelli-CTi™ for SalesLogix LAN Client Integration integrates your CRM and telephony systems providing integration for your Sage SalesLogix solution. QGate intelli-CTi for SalesLogix enables you to optimise your investment in your  SalesLogix and Telephone infrastructure - providing a seamless telephony integration with SalesLogix delivered in a cost effective and user friendly manner.

intelli-CTi for SalesLogix enhances profitability through increased productivity and customer satisfaction

QGate intelli-CTi Family benefits:

• Streamlined telephony activity within your business
• Improved customer relationships, service levels and customer satisfaction
• Increased telephone call efficiency and throughput
• Personalised telephone interaction - identifying callers automatically
• Increased business productivity
• Reduced development costs with ease of deployment and implementation
• Flexible deployment across multiple sites

Further information can be found on the Computer Telephony Integration (CTI) with QGate intelli-CTi Family page.

QGate intelli-CTi for SalesLogix LAN Client key features include:

• Delivering great customer service by the instant retrieval of Account and Contact information in SalesLogix when a telephone call is received.
• Automating the dialling of SalesLogix Accounts, Contacts and Leads relating to sales opportunities, support tickets and customer service calls.
• Automatically associating telephone calls to marketing campaigns to enable accurate and effective measurement of telephony related campaigns.
• Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialling from within SalesLogix.
• Capturing and managing multiple telephone numbers for Accounts and Contacts in SalesLogix.
• Automatic recording of telephone call statistics together with associated customer data to enable valuable analysis and business intelligence.
• Automatic recording of telephone call information within SalesLogix for audit tracking, performance analysis and complete CRM call history management.
• Seamless connectivity to your CTI-enabled telephone systems through intelli-CTi's support for standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI, OAI), including Voice Over IP (VOIP).
• Handles suppressed numbers so you comply with the Data Protection Act and Telephone Preference Service.
• Telephone system independent with a wide range of telephone systems supported, see our QGate Phone System Compatibility List for full details.
• Seamless integration into SalesLogix.
• Fully compatible with SalesLogix v8.0
• Desktop integration with dynamic active sidebar display.
• On-screen call display (soft-phone) with full call handling capability.
• Multiple telephone call support.
• In-call note capture capability.
• Rapid implementation.
• Integrated with Microsoft Lync!
• Flexible and extendable framework solution - intelli-CTi has been future-proofed with it's open and flexible design. For example, if the environment changes, i.e. the phone system is upgraded, the solution will not need re-engineering.
• Citrix/Terminal Server support.
• Multi-site CRM deployment with multi-telephone system support.

Please note this product has two versions - LAN client and Web client: intelli-CTi for SalesLogix Web Client includes a fresh new look, offering a seamless blend of telephony integration with your SalesLogix Web application.

QGate intelli-CTi Free Download

Find out for yourself how useful this product is - click on the Download Free Trial button on the right of this screen to get a free download of the intelli-CTi product.