QGate intelli-CTi™ for Sage SalesLogix - CRM & Telephony integration
QGate intelli-CTi integrates your CRM and telephony systems providing CTI TAPI integration for your Sage SalesLogix solution. QGate intelli-CTi™ for Sage SalesLogix enables you to optimise your investment in your Sage SalesLogix and Telephony infrastructure. Providing a seamless telephony integration with Sage SalesLogix delivered in a cost effective and user friendly manner.
QGate intelli-CTi key features include:
- Enable the quick retrieval of contact and account data in Sage SalesLogix when a call is received so you can deliver the best customer services.
- Associate calls to marketing campaigns to enable more accurate measurement of campaigns.
- Increase productivity by improving the speed and accuracy of outbound calling with one-click dialling from within Sage SalesLogix.
- Capture and manage multiple telephone numbers for contacts and accounts in Sage SalesLogix.
- Record calls statistics and associated opportunity data to improve your business intelligence reporting.
- Handle suppressed numbers so you comply with the Data Protection Act and Telephone Preference Service.
QGate intelli-CTi benefits:
|
Improved customer
service levels
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by identifying the caller and having their details instantly available even before you answer. |
|
Increased staff
productivity
|
by allowing you to handle more incoming calls and increasing the speed and efficiency of outbound calling. |
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Increased return
on marketing
investment
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by identifying calls associated with marketing campaigns, enabling effective marketing campaign evaluation and management. |
|
Reduces costs
|
through reduced call time and the ability to answer calls more efficiently and quickly, leading to increased productivity and lower overheads. |
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Increased business
productivity
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through call statistics that provide powerful business data for management reporting on agent performance, call rations, rapid real time reporting throughout the day and daily call summaries. |
Please note this product has two versions - LAN version and Web client version.
What is intelli-CTi for Sage SalesLogix Web?
Following in the footsteps of the successful Sage SalesLogix LAN client integration; intelli-CTi for Sage SalesLogix Web includes a fresh new look, offering a seamless blend of telephony integration with your Sage SalesLogix Web application.
QGate intelli-CTi Free Download
Find out for yourself - click on the Download Free Trial button on the right of this screen to get a download of the intelli-CTi product.