Computer Telephony Integration with QGate intelli-CTi™ Family

QGate intelli-CTi integrates your CRM and telephony systems providing Computer Telephony Integration CTI TAPI integration for your CRM solution. QGate intelli-CTi™ extends the capabilities of your phone system to integrate it with your front office applications. QGate intelli-CTi brings together two of the most powerful tools in your business so you can generate productivity gains, better reporting and collaborative activity management.

Latest News: QGate intelli-CTi™ for Microsoft Dynamics CRM and QGate intelli-CTi™ for Sage SalesLogix Web Client are now available:

• QGate intelli-CTi™ for Microsoft Dynamics CRM v4 - Providing computer telephony integration CTI for Microsoft Dynamcs CRM and telephone systems. QGate demonstrated their new intelli-CTi integration for Microsoft Dynamics CRM at Convergence 2009. An all new User Interface (UI) and user experience enhancing the value you derive from integrating your phone system and CRM.
• QGate intelli-CTi™ for Sage SalesLogix Web Client Integration - Providing computer telephony integration CTI for Sage SalesLogix Web Client and telephone systems. Following in the footsteps of the successful Sage SalesLogix LAN client integration; the intelli-CTI for Sage SalesLogix Web version includes a fresh new look, offering a seamless blend of telephony integration with your Sage SalesLogix Web applications.

QGate intelli-CTi enables faster dialling and caller identification so you can shave vital seconds off every phone call, and call data capture so you build up a complete picture of your customers and prospects.

QGate intelli-CTi helps create what is known as the Blowfish Effect: it can make you look bigger than you really are. By making telephony a key part of your IT infrastructure, you can provide completely integrated customer services and streamline all your sales and marketing activities.   

QGate intelli-CTi is compatible with most open telephone systems (TAPI and/or TSAPI compliant) to find out more about the compatibility of your phone system read our Computer Telephony Integration CTI compatibility guide.

In TAPI and TSAPI telephony environments, QGate intelli-CTi™ enables:

• Inbound and outbound single action call handling,
• Call history and missed call logging,
• Increased call efficiency and customer satisfaction,
• Integrated campaign management,
• Highly customisable user preferences.

QGate intelli-CTi™ uses a very simple installation and configuration process so your CTI-enabled users can be very quickly up and running. You can also use intelli-CTi over a VPN so even if you're not physically in the office you can realise all the benefits of integrating the CRM and phone systems.

You can also deploy QGate intelli-CTi in Integrated Voice Response (IVR) environments. This is another example of how QGate intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use. Find out more about the compatibility of your phone system with our Computer Telephony Integration CTI compatibility guide.

In addition, QGate intelli-CTi provides an on-screen call handling application (SoftPhone), for the management of calls. The SoftPhone, with its 'always on top' display option and its unique One-Touch Telephony feature, gives users full control of the call. If your phone system already uses a proprietary softphone with other enhanced features, intelli-CTi can use that instead.

QGate intell-CTi Compatibility List

This comprehensive list provides information on all of the phone sytems that our intelli-CTi solution supports.

QGate intelli-CTi Free Download

Find out for yourself - to get a free trial of the intelli-CTi product, click on the Download free trial option on the right of this screen.

QGate intelli-CTi for OEM

QGate have developed QGate intelli-CTi so it can be integrated into third party systems. You can develop your own Computer Telephony Integration CTI integration with intelli-CTi using QGate's CTI Software Development Kit. Packaged integration is available now from QGate and its partners for Sage SalesLogix, SageCRM, and SAP Business One, as well as other custom built integration.