CRM & Telephony Integration with QGate intelli-CTi™ for Microsoft Dynamics CRM
QGate intelli-CTi™ for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. QGate intelli-CTi for Microsoft Dynamics CRM enables you to optimise your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.
intelli-CTi for Microsoft Dynamics CRM enhances profitability through increased productivity and customer satisfaction
QGate intelli-CTi Family benefits:
Streamlined telephony activity within your business
Improved customer relationships, service levels and customer satisfaction
Increased telephone call efficiency and throughput
Personalised telephone interaction - identifying callers automatically
Increased business productivity
Reduced development costs with ease of deployment and implementation
Flexible deployment across multiple sites
Further information can be found on the Computer Telephony Integration (CTI) with QGate intelli-CTi Family page.
QGate intelli-CTi for Microsoft Dynamics CRM Features
Further information on the intelli-CTI for Microsoft Dynamics CRM features and functionality can be found in the Product Tour.
intelli-CTi CRM Relationship Management
By the very nature of CRM, the importance of relationship management is at the heart of your customer interactions. Microsoft Dynamics CRM provides many key aspects and features in support of customer interaction, with the key being to harness these aspects through relationships to leverage the true power and success of good Customer Relationship Management.
During the lifecycle of a telephone call and our use of Microsoft Dynamics CRM, we can touch upon many aspects of CRM during telephone interaction with our customers. A telephone call can often relate to many entities within your CRM solution, such as CRM Accounts, Contacts and/or Leads; together with possible relationships to CRM Activities, History, Opportunities and/or Cases.
intelli-CTi for Microsoft Dynamics CRM provides extensive support to manage these important complex CRM relationships across the multitude of CRM entities that may relate to a telephone call. Ensuring that each call related CRM entity, and their relationships to each other are duly linked and recorded within the CRM system. Thus providing a complete 360º historic account within CRM of all telephony activity with all related CRM entities.
QGate intelli-CTi Free Download
Find out for yourself how useful this product is - click on the Download Free Trial button on the right of this screen to get a free download of the intelli-CTi product.