Telecommunications Sector

The Telecommunications industry is still a growing market, even under the pressure of the current economic climate.  This sector needs to make every task, process, customer integration as effective and efficient as possible, to being able to grow a telecommunications business in a managed way.

QGate has built knowledge and expertise within the Telecommunications industry which has helped many companies implement and improve their CRM solution. For example:

• Within the sub market of Communication Providers (CPs) we have worked with a leading billing platform provider to be able to offer off the shelf integration and further enhance the operational efficiencies not only in the areas of Sales and Marketing but also within the Customer Service department.
• With our joint Contact Centre Solution with TKDialogs, you get Contact Centre Management through the CRM system of your choice.  By building your call centre solution on a CRM platform you inherently gain the customer management and communication features associated with CRM, and our solution provides the best of breed scripting, web service and CTI capabilities, more information can be found on our Integrated Contact Centre Solution page.

Our knowledge helps get the most from the system capabilities such as workflow, to help improve and automate what in many situations are often manually intensive tasks.  Using such capabilities as workflow increases consistency of customer experience as well as the ability to deliver more with less.

We continue to expand the breadth of experience we can offer to the Telecommunications market with data analysis and reporting services, often a challenge given the vast amount of data that can be generated in this market.

QGate has for some years provided application integration with telephony systems (CTI) via the QGate intelli-CTi product.  This gives QGate an interesting “insider” knowledge into certain aspects of the telecoms industry and its customers.

Contact us for more information.