QGate Technical Support

QGate has a great reputation for technical and after sales services and our Technical staff are certified in a wide range of the latest technologies.

QGate Technical Services includes:

  • Technical Bulletins to update you on service packs, hot fixes and resolutions to known issues
  • Free annual system audits if you have a current support contract
  • Support for any customisation in the solution delivered to you by QGate
  • Monthly support report delivered to your primary technical contact
  • Direct escalation process to Sage, Microsoft and QlikTech
  • QGate Knowledge Base.

Customer Support PortalCustomer Portal Icon

For existing customers, visit our customer support portal

 

 

How QGate gives you peace of mind:

QGate Maintenance:

A current maintenance contract entitles you to:

  • Service Pack, Release & Version software upgrades
  • Hot fixes
  • Support Online

QGate Support:

A current QGate support contract gives you:

  • Peace of mind and business continuity
  • Support for any customisation

Being enabled by dedicated support resource providing:

  • Phone support (UK time: 8am - 6pm, Monday to Friday)
  • Online tickets & Customer Portal
  • Remote Services & Support
  • Technical bulletins
  • Monthly Support Reports
  • Monthly contact
  • Business Partner community expertise

QGate Enhanced Support

  • Provision of tailored support services
  • Time Bank service over 12 months
  • Extend your support contract to include:
    - Training
    - Implementation services
    - Joint Application Development
    - On site support

Worldwide Support

Our dedicated UK Technical Services desk is manned 8am till 6pm every weekday by certified Microsoft, Sage and QlikView support agents, backed up by our development teams. QGate also has support facilities in the United States with our US QGate Software Office.

QGate Knowledge Base

QGate's Knowledge Base iconFor general information about QGate's products, visit our Knowledge Base. This is a dynamic resource which we constantly update to ensure that you have access to the latest information about phone system compatibility, making the best use of your CRM system, pre-requisites and so on. You can review all of the information in the QGate Knowledge Base to help us improve the quality of information we provide you with.

Special Offer

See how our innovative software solutions will benefit your business

Microsoft Dynamics CRM

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Why choose QGate?

Year after year we deliver on our promise to provide outstanding solutions and services that deliver tangible, business plan-specific results.

QGate Products

  • CRMMigrate for Dynamics facilitated a straightforward and comprehensive migration from Salesforce.com to a hosted Dynamics CRM application in a cost effective, intuitive and time saving manner, and was seamlessly delivered from the other side of the world

    Brett Yorgey, Director, Jaythom Pty Ltd, Australia

  • QGate are the standard against which we now benchmark other suppliers

    Alaster Purchase, Operations Director, GS1 UK

  • QGate are always focused on doing what is right for our business, rather than the hard sell.

    taylorcocks

  • It is good to know that we have this calibre of assistance at our disposal

    Gary Hull, IS Manager, GS1 UK

  • Our complex implementation of SalesLogix was delivered on time and on budget. It was a real pleasure to work with the QGate team to deliver the solution

    Simon Jones, Managing Director, Avenir Marketing Ltd