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CRM and Computer Telephony Integration (CTI) for Sage CRM: QGate intelli-CTi™ for Sage CRM

CTI & Telephony Integration with intelli-CTi for Sage CRMComputer Telephony Integration (CTI) for Sage CRM

QGate intelli-CTi integrates your CRM and telephony systems providing CTI TAPI integration for your Sage CRM solutions. QGate intelli-CTi™ for Sage CRM supports: 

and enables you to optimise your investment in your Sage CRM and Telephony infrastructure. Providing a seamless telephony integration with Sage CRM delivered in a cost effective and user friendly manner.

QGate intelli-CTi Benefits:

Improved customer service levels by identifying the caller and having their details instantly available even before you answer.
Increased staff productivity by allowing you to handle more incoming calls and increasing the speed and efficiency of outbound calling.
Increased return on marketing investment by identifying calls associated with marketing campaigns, enabling effective marketing campaign evaluation and management.
Reduces costs through reduced call time and the ability to answer calls more efficiently and quickly, leading to increased productivity and lower overheads.
Increased business productivity through call statistics that provide powerful business data for management reporting on agent performance, call rations, rapid real time reporting throughout the day and daily call summaries.


Key features

You can also deploy QGate intelli-CTi™ for Sage CRM in Integrated Voice Response (IVR) environments. This is another example of how QGate intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use.  QGate intelli-CTi™ is compatible with most open telephone systems (TAPI and/or TSAPI compliant) to find out more about the compatibility of your phone system read our QGate Phone System Compatibility List.

QGate is a Gold Sage Development PartnerExperience intelli-CTi For Yourself

Take our 30 Day Free Trial today to find out how integrating your CRM and Telephone system will benefit you.