CRM and Computer Telephony Integration (CTI) for Sage CRM: QGate intelli-CTi™ for Sage CRM
QGate intelli-CTi integrates your CRM and telephony systems providing CTI TAPI integration for your Sage CRM solutions. QGate intelli-CTi™ for Sage CRM supports:
- Sage CRM V6.0 to V7.2
- Sage 200
- Sage 300 (AccPac)
- Sage 1000
and enables you to optimise your investment in your Sage CRM and Telephony infrastructure. Providing a seamless telephony integration with Sage CRM delivered in a cost effective and user friendly manner.
QGate intelli-CTi for Sage CRM key features include:
- Enable incoming calls to instantly activate your database.
- Enable screen popping of relevant information when you make or receive a call
- Increase the speed and accuracy of outbound calling by enabling direct call handling from within Sage CRM applications.
- Log missed calls for call backs to ensure you never miss a potential customer.
- Use SoftPhone features which enable on-screen dialling, on touch telephony, favourite number dialling.
- Customisable user preferences and LCD style displays providing visual feedback of call status.
QGate intelli-CTi benefits:
|Improved customer service levels||by identifying the caller and having their details instantly available even before you answer.|
|Increased staff productivity||by allowing you to handle more incoming calls and increasing the speed and efficiency of outbound calling.|
|Increased return on marketing investment||by identifying calls associated with marketing campaigns, enabling effective marketing campaign evaluation and management.|
|Reduces costs||through reduced call time and the ability to answer calls more efficiently and quickly, leading to increased productivity and lower overheads.|
|Increased business productivity||through call statistics that provide powerful business data for management reporting on agent performance, call rations, rapid real time reporting throughout the day and daily call summaries.|
You can also deploy QGate intelli-CTi™ for Sage CRM in Integrated Voice Response (IVR) environments. This is another example of how QGate intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use. QGate intelli-CTi™ is compatible with most open telephone systems (TAPI and/or TSAPI compliant) to find out more about the compatibility of your phone system read our QGate Phone System Compatibility List.
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