CRM & Telephony Integration (CTI) with QGate's intelli-CTi™ for Saleslogix - LAN Client Integration
QGate intelli-CTi™ for Saleslogix LAN Client Integration integrates your CRM and telephony systems providing integration for your Saleslogix solution. QGate intelli-CTi for Saleslogix enables you to optimise your investment in your Saleslogix and Telephone infrastructure - providing a seamless telephony integration with Saleslogix delivered in a cost effective and user friendly manner.
intelli-CTi™ for Saleslogix V3.3 coming soon..... Read our Sneak Peeks document for more information.
intelli-CTi for Saleslogix enhances profitability through increased productivity and customer satisfaction
QGate intelli-CTi Family benefits:
- Streamlined telephony activity within your business
- Improved customer relationships, service levels and customer satisfaction
- Increased telephone call efficiency and throughput
- Personalised telephone interaction - identifying callers automatically
- Increased business productivity
- Reduced development costs with ease of deployment and implementation
- Flexible deployment across multiple sites
Further information can be found on the Computer Telephony Integration (CTI) with QGate intelli-CTi Family page.
QGate intelli-CTi for Saleslogix LAN Client key features include:
- Delivering great customer service by the instant retrieval of Account and Contact information in Saleslogix when a telephone call is received.
- Automating the dialling of Saleslogix Accounts, Contacts and Leads relating to sales opportunities, support tickets and customer service calls.
- Automatically associating telephone calls to marketing campaigns to enable accurate and effective measurement of telephony related campaigns.
- Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialling from within Saleslogix.
- Capturing and managing multiple telephone numbers for Accounts and Contacts in Saleslogix.
- Automatic recording of telephone call statistics together with associated customer data to enable valuable analysis and business intelligence.
- Automatic recording of telephone call information within SalesLogix for audit tracking, performance analysis and complete CRM call history management.
- Seamless connectivity to your CTI-enabled telephone systems through intelli-CTi's support for standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI, OAI), including Voice Over IP (VOIP).
- Handles suppressed numbers so you comply with the Data Protection Act and Telephone Preference Service.
- Telephone system independent with a wide range of telephone systems supported, see our QGate Phone System Compatibility List for full details.
- Seamless integration into Saleslogix.
- Fully compatible with Saleslogix v8.0
- Desktop integration with dynamic active sidebar display.
- On-screen call display (soft-phone) with full call handling capability.
- Multiple telephone call support.
- In-call note capture capability.
- Rapid implementation.
- Integrated with Microsoft Lync!
- Flexible and extendable framework solution - intelli-CTi has been future-proofed with it's open and flexible design. For example, if the environment changes, i.e. the phone system is upgraded, the solution will not need re-engineering.
- Citrix/Terminal Server support.
- Multi-site CRM deployment with multi-telephone system support.
Please note this product has two versions - LAN client and Web client: intelli-CTi for Saleslogix Web Client includes a fresh new look, offering a seamless blend of telephony integration with your Saleslogix Web application.
QGate intelli-CTi Free Download
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