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Integrated Contact Centre Solutions from QGate and Team Knowledge

QGate and Team Knowledge are now offering a fully integrated Contact Centre Solution linking the extensive telephony integration offered by intelli-CTi, the comprehensive Call Scripting of TKDialogs and your choice of CRM - Microsoft Dynamics CRM and Infor CRM (Saleslogix).

By building your call centre solution on a CRM platform you inherently gain the customer management communication features associated with CRM.
QGate intelli-CTi Computer Telephony Solution iconQGate intelli-CTi™ enables the simple integration of your software applications, such as CRM, and your telephone system providing Computer Telephony Integration (CTI) with the following key product features:
  • Seamless connectivity to CTI-enabled telephone systems 
  • Dial direct from CRM
  • Inbound recognition of records within CRM
  • Call statistical data written into CRM, available for analysis/reporting
  • Multi-call support
  • Post call wrap-up, including record updates
  • Flexible framework to accommodate any future phone system upgrade
TKDialogs Logo - Call ScriptingTKDialogs provides a single user interface for contact center agents that leads the agent through even the most complex call and at the same time populates CRM records, creates documents and generates emails and other activities.  TKDialogs key product benefits are:
  • Rapid and easy development through a graphical tool
  • Ease of use reduces transaction times
  • Simple user interface minimises training costs
  • Enquiry resolution at the first point of contact provides greater efficiency and better customer service
  • Common processes used across multi-channels providing consistency and less development
  • Automation of business processes and activities ensures correct process is followed
Our joint solution is not just a Call Centre Solution but a fully fledged Customer Management Suite incorporating best of breed CTI, agent scripting and web self-service.  For more information, contact us.