When it comes to developing using Microsoft .Net technologies we have a plethora of .Net development languages to chose from, but then comes the question which one is best? Now in defining “best” one is not trying to ultimately define the best .NET development language there is, but more importantly is the intention to define […]
This week I attended the Telecomms Convergence event in Manchester. It is a relatively small event, but interesting to see the various Voice Over IP (VOIP) systems being offered. CISCO have recently launched the UC300 system which is a fully feature phone system on a box no bigger than a small cereal box, which supports […]
This is a discussion about the various scenarios that underline why any CRM to ERP / Accounting integration MUST consider 1-Many links, i.e. allowing a CRM system to link though to multiple records in an Accounting/ERP solution. CRM to ERP Basic principles considered 1. Duplicate data in a CRM system is a bad thing It’s the […]
…what to do about it…and are you guilty ??
In the world of CRM in which QGate lives, I am very conscious of what happens when our customers or ourselves get things wrong, particularly around the use of CRM to carry out marketing to the masses. It’s a fact of life that companies and organisations want their message to be heard, but as we all know and have experienced, some go too far or ignore the guidelines or even laws in place to remove this annoyance. Services like the Mailing Preference Service (MPS)http://www.mpsonline.org.uk/mpsr/ and the associated Telephone Preference Service (TPS)http://www.mpsonline.org.uk/tps/index.html are there to allow you to register your desire not to be hassled.