Monthly Archives: August 2015

4 Steps to Even Better Customer Satisfaction with Microsoft Dynamics 365 /CRM

We’ve written before about how the internet has allowed disgruntled customers to make their feelings known to a wider audience.  “Word of mouth” now means that dissatisfied customers or customers with service problems can communicate this with hundreds or thousands of others on social media networks like Facebook and Twitter. Customer Relationship Management (CRM) solutions […]

A Customer Service Story – CRM Online with Office 365

A Customer Service – CRM Online with Office 365 Story We have all heard of Microsoft Dynamics CRM Online and Office 365 but do we actually know what it can do and how it can increase productivity in the workplace.  This article is a customer service story on CRM Online with Office 365. Microsoft Office Outlook […]