Yearly Archives: 2019

Dynamics 365 Wave 2 Release Plan

Waves? Following the biannual continuous release program for Microsoft Dynamics 365 updates, the ‘October 2019 release notes’ have had their terminology changed to ‘Dynamics 365 wave 2 release plan’ to better describe the deployment. This shows Dynamics 365 and Power Platform product intentions in a roadmap to be delivered gradually from October through to March […]

Cloud CRM: Stand out from the crowd

Published:  June, 2019 On-Premises vs Cloud CRM When choosing the best CRM solution for your business, you may experience some confusion around what hosting platform to use. The decision between On-Premises vs. Cloud CRM can be a daunting one especially with limited understanding of the cloud opportunity. With Cloud CRM being a subscription service for […]

CRM training has changed

Don’t Train – Engage! Published:  May, 2019 CRM training for your users is crucial to success – efficient CRM training improves user adoption and efficiency, providing a faster ROI. With cloud-based solutions becoming more and more popular, the style of CRM training is changing…. Historically with on-premises IT projects, training was considered a one-time activity, […]

Upcoming Licensing Changes to Dynamics 365 Storage

The way to purchase Dynamics 365 storage is becoming more granular, and the cost for adding additional instances is being removed. Published:  March, 2019 What’s happening? Storage in Dynamics 365 is changing, effective of 1st April 2019. Dynamics 365 storage is becoming more granular and there will be different types available. As opposed to simply […]

Microsoft Dynamics 365 Updates

The process for applying Microsoft Dynamics 365 Updates is changing, read on for details. April 2019 Dynamics 365 Update Published:  March, 2019 As of the April 2019 Dynamics 365 update, customers will no longer be able to choose when their system is updated. Updates will be applied automatically at set periods. Customers with Dynamics 365 […]

Demystifying Dynamics 365 for Marketing Pricing

Dynamics 365 for Marketing Pricing Explained Published:  February, 2019 Contrary to the rest of Microsoft’s Customer Engagement applications the Marketing app is not priced per user per month. The Dynamics 365 for Marketing pricing is somewhat complicated and confusing, in this article we will do our best to clarify what the Microsoft Marketing Application will […]

Build a CRM strategy that will engage your customers

Your CRM strategy should always be an iterative process evolving and developing as your business and customers change.  If you are reading this article you are probably at the start of your CRM implementation journey and may be wondering where to start. This article is focused on this stage in your journey and how to […]

Event – eXtreme365 Europe 2019

Event: eXtreme365 Europe 2019 – Amsterdam Outline:  Whether you are preparing for the next release or have questions, you need to attend 2019 eXtreme365 Europe in Amsterdam.  You will spend an informational and busy week connecting with peers, Microsoft leaders, industry experts and gathering new business connections. Date: Monday 25 March – Wednesday 27 March 2019 […]

Event – User Group Summit Europe 2019

Event: User Group Summit Europe 2019 , Amsterdam Outline: Summit is the unique event featuring user-produced education on how to maximise the use of your software, to further your career and Microsoft product investments. Experience and expertise are shared openly and honestly in this community-driven event that allows you to focus on your geography, industry […]