Category Archives: Customer Satisfaction

All articles relating to customer satisfaction and customer success stories.

Lucketts Travel – QlikView Case Study Snapshot

Lucketts Travel – a QlikView case study This QlikView case study snapshot gives you a quick overview of what Lucketts Travel have achieved by implementing QlikView Business Intelligence solution. This family-owned business, which is celebrating its 90th anniversary this year, is committed to continuous innovation. At QGate, we are proud to help them achieve that and maintain […]

Business Intelligence Case Study: Norad Travel

This Business Intelligence case study for Norad Travel highlights how they achieved great results. Introducing Norad Travel   Norad Travel provides travel management support to their corporate and leisure customers for all of their travel requirements. Norad’s people, technology and extensive industry experience have helped them to provide a world-class service that has positioned them as one of […]

Expand the boundaries of your business

Expand your business with Microsoft Dynamics CRM and Office 365 Technology that enables you to work anywhere Business today happens on-the-go. Gone are the days where working 9-5 from the office is commonplace, especially if you are in Sales. With intuitive technology now readily available, we expect to be able to access our work and […]

4 Steps to Even Better Customer Satisfaction with Microsoft Dynamics 365 /CRM

We’ve written before about how the internet has allowed disgruntled customers to make their feelings known to a wider audience.  “Word of mouth” now means that dissatisfied customers or customers with service problems can communicate this with hundreds or thousands of others on social media networks like Facebook and Twitter. Customer Relationship Management (CRM) solutions […]

QlikView Customer Success Story: Lucketts Travel – More than just A to B

Over the last few years, our customer Lucketts Travel has used technology like Microsoft Office 365, SharePoint and QlikView to transform their business and stay ahead of the competition in their sector.  Read this QlikView Customer Success Story below. Ian Luckett, Director at Lucketts Travel, originally published this piece on Your Ready Business on 30 June […]

The Three S’s of Customer Service

As a company that sells Customer Relationship Management (CRM) software, we think A LOT about improving relationships with customers.  This can be improving our relationships with our customers, or helping our customers improve their relationships with their customers. Customer service is key. While we would love to tell you that a CRM will boost your […]

CEGA Air Ambulance Uses Microsoft Dynamics CRM to Save Lives and Streamline Processes

When a company is in the business of saving lives, streamlining processes to better serve customers becomes extremely important.  We’re pleased to share the story of how we helped CEGA Air Ambulance do just that. What did CEGA need from CRM? CEGA is an international medical assistance business that provides risk management for Travel Insurers […]

CEGA Air Ambulance Uses CRM to Save Lives

This week, our customer, CEGA Air Ambulance, and their CRM project is the subject of a Tech Week Europe article. CEGA is one of a few UK services that transport critically ill patients back from abroad, a process that involves a lot of time-consuming paperwork in a time-sensitive situation. When Jackie Gillard, services manager at CEGA, […]

Why User Driven Analytics are Good for Retail

Today’s retail industry moves faster and is influenced by more factors than ever before.  To stay competitive, retailers need to empower business users with real-time analysis. The power of User-Driven Analytics provides many benefits for today’s retailers. Discover how Business Intelligence Tools can help to provide more insight into customers and their buying habits by […]

Scott Silverthorn, LUSH Cosmetics, Named a 2015 Qlik Luminary

We are excited to announce that today Qlik has named Scott Silverthorn, Head of Reporting & Data Services at LUSH Fresh Handmade Cosmetics and our QlikView customer, a 2015 Qlik Luminary. About the Qlik Luminary Program The Qlik Luminary Program brings together the best and brightest customers, partners and enthusiasts in the Qlik ecosystem.  With deep drive, […]