Category Archives: Customer Satisfaction

All articles relating to customer satisfaction and customer success stories.

Lucketts Travel & QlikView – Case Study Snapshot

Lucketts Travel & QlikView This case study snapshot gives you a quick overview of what Lucketts Travel have achieved by implementing QlikView Business Intelligence solution. This family owned business, which is celebrating its 90th anniversary this year, is committed to continuous innovation. At QGate, we are proud to help them achieve that and maintain their leading position. […]

Business Intelligence Case Study: Norad Travel

This Business Intelligence case study for Norad Travel highlights how they achieved great results. Introducing Norad Travel   Norad Travel provides travel management support to their corporate and leisure customers for all of their travel requirements. Norad’s people, technology and extensive industry experience have helped them to provide a world class service that has positioned them as one […]

Expand the boundaries of your business with Microsoft Dynamics CRM Online and Office 365

Technology that enables you to work anywhere Business today happens on-the-go. Gone are the days where working 9-5 from the office is commonplace, especially if you are in Sales. With intuitive technology now readily available, we expect to be able to access our work and connect with our colleagues and customers any time, anywhere. Over […]

4 Steps to Even Better Customer Satisfaction with Microsoft Dynamics CRM

We’ve written before about how the internet has allowed disgruntled customers to make their feelings known to a wider audience.  “Word of mouth” now means that dissatisfied customers or customers with service problems can communicate this with hundreds or thousands of others on social media networks like Facebook and Twitter. Customer Relationship Management (CRM) solutions […]

Metro Bank Reduces Call Hunting Time by 15% with CTI

Metro Bank has been in the news the last 5 years as the first new High Street bank in over 100 years.  With a dream of 150 stores by 2020 and a community focused approach, Metro Bank is always employing new technology to help them better serve their customers. Being a socially responsible and ethical […]

Customer Success Story: Lucketts Travel – More than just A to B

Over the last few years, our customer Lucketts Travel has used technology like Microsoft Office 365, SharePoint and QlikView to transform their business and stay ahead of the competition in their sector. Ian Luckett, Director at Lucketts Travel, originally published this piece on Your Ready Business on 30 June 2015 to explain exactly how their […]

The Three S’s of Customer Service

As a company that sells Customer Relationship Management (CRM) software, we think A LOT about improving relationships with customers.  This can be improving our relationships with our customers, or helping our customers improve their relationships with their customers. While we would love to tell you that a CRM will boost your customer satisfaction and make […]

CEGA Air Ambulance Uses Microsoft Dynamics CRM to Save Lives and Streamline Processes

When a company is in the business of saving lives, streamlining processes to better serve customers becomes extremely important.  We’re pleased to share the story of how we helped CEGA Air Ambulance do just that. What did CEGA need from CRM? CEGA is an international medical assistance business that provides risk management for Travel Insurers […]

CEGA Air Ambulance Uses CRM to Save Lives

This week, our customer, CEGA Air Ambulance, and their CRM project is the subject of a Tech Week Europe article. CEGA is one of a few UK services that transports critically ill patients back from abroad, a process that involves a lot of time-consuming paperwork in a time-sensitive situation. When Jackie Gillard, services manager at CEGA, […]

Why User Driven Analytics are Good for Retail

Today’s retail industry moves faster and is influenced by more factors than ever before. To stay competitive, retailers need to empower business users with real-time analysis. The power of User Driven Analytics provides many benefits for today’s retailers. Discover how Business Intelligence Tools can help to provide more insight into customers and their buying habits by […]