Category Archives: intelli-CTi

intelli-CTi – The core of QGate’s telephony integration platform providing seamless integration of common industry telephone systems into many leading business applications.

CRMUG Reading

Event: CRMUG UK Reading – March 2018 Outline: Learning and networking opportunity for Microsoft Dynamics 365 users. Learn and share best practices, tips and tricks to get the most out of Dynamics 365. Date: Thursday, 01 March 2018 from 09:30am to 5:00pm Location: Microsoft UK Building 3 Thames Valley Park Reading, RG6 1WG Enrolment : […]

CRMUG Summit EMEA 2018

Event: CRMUG Summit EMEA – April 2018 Outline: The event for all users of Microsoft Dynamics 365 in the EMEA region. Learn from your peers and share your knowledge, while networking with amazing professionals. Date:  24-26 April 2018 Location:  The Convention Centre, Dublin, Ireland Enrolment : Register here. Early Bird ends 31 January  QGate’s session Demystifying […]

Channel Live 2017 – Birmingham

Event:  Channel Live Birmingham – September 2017 Outline: The UK’s only ICT trade specific event Date: 12 – 13 September 2017 Location: NEC Birmingham Enrolment : Closed Meet QGate: Visit us at Booth 402 Channel Live 2017 , Birmingham Join the UK’s only ICT trade specific event and take advantage of the exhibition, thought leadership and […]

Innovation Expo – the online Dynamics conference

  Event: Innovation Expo Outline: Organised by MSDynamicsWorld, this will be the premier online event for the Microsoft Dynamics community Date: 14 June 2017, from 8am to 8pm EST Location: Global – Online Enrolment: Free to attend, subject to registration here  Meet QGate: QGate will be sponsoring this event, with an online booth where you can […]

QGate Infor CRM (Saleslogix) Customer Update: Product Updates, the Infor Acquisition and More

For QGate, this year has continued to bring exciting developments with new product updates, new staff and new campaign launches. We’ve been working on a Welcome to QGate video that you may find interesting.  It can be found on our website here. I hope that you find the content of this update useful.  To keep […]

Microsoft Dynamics CRM Customer Update: Events, Product Updates, Customer Success and More

For QGate, this summer has brought exciting developments, with new product updates, new staff and new campaign launches. We are eagerly anticipating the upcoming release of Microsoft Dynamics 2015 slated for the fourth quarter of this year. We will be producing an update before the release with more information. Finally, we have been working on […]

New Feature Preview – USD support

As part of the Leo Spring 2014 release, Microsoft has focused on the area of customer service.  A new module called the Unified Service Desk (USD) has been made available aimed at the larger call centre, customer service operations. Watch our video on the preview of QGate’s intelli-CTi integration with the Microsoft Unified Service Desk (USD) module […]

CTI Customer Success Story – Full Marks for Customer Service

Home Learning College, a distance learning provider with more than 65.000 students, learnt an important lesson when it gave its outsourced call centre notice and brought its student enquiry service in-house. Read their CTI Customer Success Story below. The college installed new technology to integrate its telephones and computer system – Computer Telephony Integration (CTI), […]

Event – eXtremeCRM, Las Vegas 2014

  Event: eXtremeCRM 2014, Las Vegas, USA Outline: Microsoft Dynamics CRM partner focused event with presence from some of the senior Microsoft Dynamics CRM team together with industry specialist and leading CRM partners. Date: 5th – 8th October 2014 Location: Caesar’s Palace, Las Vegas, Booth 127 Enrolment : Featured Products: Microsoft Dynamics CRM QGate Paribus QGate […]