The 2021 release wave 1 for Microsoft Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. Wave 1 will be released between April and September 2021 for general availability.

The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service and Business Central.

  • Dynamics 365 Marketing focuses on delivering deeper personalisation and more channels to engage and reach your customers with the right messages with built-in analytics dashboards and cross-journey insights to improve results and achieve your business goals.
  • Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.
  • Dynamics 365 Business Central delivers a set of new features designed to simplify and improve the way our partners administer tenants, and the way administrators manage licensing and permissions. Application enhancements expand the integration with Microsoft Teams, add country and regional expansions, and include moves to Visual Studio Code to provide modern development tools, further enhancing the productivity for developers.

We will bring you further updates on new features and functionality over the coming weeks.

All customers should ensure that they have carried out appropriate testing on a copy of their system with the preview applied to a new sandbox instance. The new release requires 1GB spare capacity to create a new sandbox environment.

If you require further assistance please email or call our support team on 01329 222802.

Full release plans for MS Dynamics 365 and Power Platform 2021 release wave 1 can be found at here.