Provide professional and personalised customer experiences

intelli-CTi for Dynamics 365 V4.2
When receiving an inbound call, the intelli-CTi Call Manager pops out to identify the caller

intelli-CTi for Dynamics 365, our powerful CTI tool, now provides greater synergy with Dynamics 365’s Unified Interface.

The arrival of Dynamics 365’s interface update to the ‘Unified Interface’ experience was timely for our intelli-CTi development roadmap. We had been planning interface updates of our own.

The result is closer visual and practical synergy with Dynamics 365, empowering users to make the most of their telephony and CRM investments when interacting with customers.

The enhanced user experience empowers users to proactively use Dynamics 365 data in their calls. When instantly equipped with helpful context, users increase their call quality and call quantity.

We have also been working on our market accessibility and availability. With support for RingCentral and a new ‘build it yourself’ phone integration option, the benefits of intelli-CTi for Dynamics 365 can be utilised by an unparalleled array of phone systems.

In response to feedback we have extended support to users of OAuth and Multi-Factor Authentication (MFA).

To assist users and partners with adopting the new version we have produced new simple and interactive help and tutorials.

Read further about intelli-CTi for Dynamics 365 version 4.2 features in our Press Release.