Poole-based Lush has some 900 stores in 51 countries and is a manufacturer as well as a retailer. It has a range of datasets, including retail data within EPOS systems, supply chain and stock management, payroll and timesheet systems. In 2010 it needed a technology platform that could be used by employees at every level throughout the business to provide access to relevant sales, stock, store and staff information. A CRM consultancy and BI provider QGate, based close to Lush’s headquarters in Fareham, helped deploy the software, “and they are still our main point of contact with Qlik”, says Silverthorn.

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