This page provides an outline of the minimum system requirements for installing and running Microsoft Dynamics CRM 2011 and associated programs.

Note: These requirements are based upon the latest version(s) of the product, earlier versions may vary.

System RequirementsMicrosoft Dynamics CRM 2011  Requirements

The Microsoft Dynamics CRM 2011  installation requires for the following minimum system components

Recommended Windows Server Hardware (Minimum)

  • Quad-core x64 2 GHz CPU or higher (x64 compatible dual-core 1.5 GHz processor)
  • 8GB Memory (2GB Memory)
  • 40GB free hard disk space (10GB free hard disk)

 Recommended SQL Server Hardware (Minimum)

  • Quad-core x64 2 GHz CPU or higher (x64 compatible dual-core 1.5 GHz processor)
  • 16GB Memory (4GB Memory)
  • Hard Disk: SAS RAID 5 or RAID 10 Hard Disk Array

Supported Operating Systems

The following operating systems are supported with the recommendation that the latest Windows updates are applied.

  • Windows Server 2012 x64 Datacenter / Standard
  • Windows Server 2008 R2 x64 Datacenter / Standard / Enterprise / Web Server
  • Windows Server 2008 x64 Datacenter / Standard / Enterprise / Web Server
  • Windows Small Business Server 2011 x64 Standard / Essentials
  • Windows Small Business Server 2008 x64 Standard / Premium

Supported SQL Server Editions

The following SQL Server Editions are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2012 Enterprise x64
  • Microsoft SQL Server 2012 Business Intelligence x64
  • Microsoft SQL Server 2012 Standard x64
  • Microsoft SQL Server 2008 Standard Edition, x64 SP1 or R2
  • Microsoft SQL Server 2008 Enterprise Edition, x64 SP1 or R2
  • Microsoft SQL Server 2008 Datacenter  x64 SP1 or R2
  • Microsoft SQL Server 2008 Developer x64 SP1 or R2 (for non-production environments only)

Supported SQL Server Reporting Services (SSRS)

The following SQL Server Reporting Services are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2012 Enterprise x64
  • Microsoft SQL Server 2012 Business Intelligence x64
  • Microsoft SQL Server 2012 Standard x64
  • Microsoft SQL Server 2008 Standard Edition, x64 SP1 or R2
  • Microsoft SQL Server 2008 Enterprise Edition, x64 SP1 or R2
  • Microsoft SQL Server 2008 Datacenter  x64 SP1 or R2
  • Microsoft SQL Server 2008 Developer x64 SP1 or R2 (for non-production environments only

Active Directory Modes

  • Windows Server 2008 Interim
  • Windows Server 2008 Native
  • Windows Server 2003 Interim
  • Windows Server 2003 Native
  • Windows 2000 Mixed
  • Windows 2000 Native

Internet Information Services (IIS)

  • IIS 7
  • IIS 7.5

Required Software Components

  • SQL – SQL Word Breakers
  • SQL – SQL Server Agent Service
  • SQL – Server Full-Text Indexing
  • CRM – Indexing Service
  • CRM – IIS Admin
  • CRM – World Wide Web Publishing
  • CRM – Windows Data Access Components (MDAC) 6.0
  • CRM – Microsoft ASP.NET (Only registration is required)

System RequirementsMicrosoft Dynamics CRM for Outlook

A Microsoft Dynamics CRM for Outlook installation requires for the following minimum system components. Actual requirements and product functionality may vary based on your system configuration and operating system.

Recommended Client Hardware (Minimum)

  • Core 2 Duo 1.8Ghz or higher (Intel Core 2 Duo 1.2 Ghz or comparable)
  • 4GB RAM (4GB RAM)
  • 2GB free hard disk space (1.5GB free hard disk space)
  • Minimum screen resolution of 1024×768 recommended

Supported Operating Systems

The following operating systems are supported with the recommendation that the latest Windows updates are applied.

  • Windows 8 or 8.1 (x64 and x86)
  • Windows 7 (x64 and x86)
  • Windows Vista SP2 (x64 and x86)
  • Windows XP SP3 Professional / Tablet / Professional x64
  • Windows Server 2008 / 2008 R2 / 2003 when running Remote Desktop Services

Supported Microsoft Office Versions

  • Microsoft Office 2013
  • Microsoft Office 2010
  • Microsoft Office 2007 SP2
  • Microsoft Office 2003 SP3

System RequirementsMicrosoft Dynamics Web Application

The following browser information should be noted.

Supported Versions of Internet Explorer

  • Internet Explorer 10 (desktop mode only)
  • Internet Explorer 10
  • Internet Explorer 9
  • Internet Explorer 8
  • Internet Explorer 7 (on-premise versions only)

Supported non-Internet Explorer Web Browsers

  • Mozilla Firefox (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, or Windows Vista
  • Google Chrome (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, Windows Vista, or Google Nexus 10 tablet
  • Apple Safari (latest publicly released version) running on Mac OS-x 10.7 (Lion) or 10.8 (Mountain Lion)

System RequirementsMicrosoft Dynamics CRM Email Router

To integrate Microsoft Dynamics CRM with Exchange or other compliant email provider, the follow considerations should be noted. Actual requirements and product functionality may vary based on your system configuration and operating system.

Recommended Supported Hardware (Minimum)

  • x32 Multi-core 1.8-GHz CPU or higher (750-MHz CPU or comparable) or
  • x64 Multi-core 2GHz CPU or higher (1.5 GHz processor or comparable)
  • 2GB RAM (1GB RAM)
  • 100MB of free hard disk space

Supported Operating Systems

  • Windows 7 x86
  • Windows 7 x64
  • Windows Server 2008 / 2008 R2
  • Windows Server 2012

Supported Email Systems

  • Microsoft Exchange Online
  • Microsoft Exchange Server 2010 Standard / Enterprise
  • Microsoft Exchange Server 2007 Standard / Enterprise
  • Microsoft Exchange Server 2003 Standard / Enterprise SP2 or SP3
  • POP3 Compliant Email System supporting RFC 1939
  • SMTP Compliant Transport Service supporting RFC 2821 and RFC 2822