This page provides an outline of the minimum system requirements for installing and running Microsoft Dynamics CRM 2013 and associated programs.

Note: These requirements are based upon the latest version(s) of the product, earlier versions may vary.

System RequirementsMicrosoft Dynamics CRM 2013  Requirements

The Microsoft Dynamics CRM 2013  installation requires for the following minimum system components

Supported SQL Server Editions

The following SQL Server Editions are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2008 Standard Edition, x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Enterprise Edition, x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Datacenter x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Developer x64 SP3 or R2 SP2 (for non-production environments only)
  • Microsoft SQL Server 2012 Enterprise x64 -bit SP1
  • Microsoft SQL Server 2012 Business Intelligence x64 -bit SP1
  • Microsoft SQL Server 2012 Standard x64 -bit SP1

Supported SQL Server Reporting Services (SSRS)

The following SQL Server Reporting Services are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2008 Standard Edition, x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Enterprise Edition, x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Datacenter  x64 SP3 or R2 SP2
  • Microsoft SQL Server 2008 Developer x64 SP3 or R2 SP2 (for non-production environments only)
  • Microsoft SQL Server 2012 Enterprise x64SP1
  • Microsoft SQL Server 2012 Business Intelligence x64SP1
  • Microsoft SQL Server 2012 Standard x64SP1

Active Directory Modes

  • Windows Server 2003 Interim
  • Windows Server 2003 Native
  • Windows Server 2008 Interim
  • Windows Server 2008 Native
  • Windows Server 2012
  • Windows Server 2012 R2

Internet Information Services (IIS)

  • IIS 7
  • IIS 7.5
  • IIS 8.0
  • IIS 8.5

Required Software Components

  • SQL – SQL Word Breakers
  • SQL – SQL Server Agent Service
  • SQL – Server Full-Text Indexing
  • CRM – Indexing Service
  • CRM – IIS Admin
  • CRM – World Wide Web Publishing
  • CRM – Windows Data Access Components (MDAC) 6.0
  • CRM – Microsoft ASP.NET (Only registration is required)

System RequirementsMicrosoft Dynamics CRM for Outlook

A Microsoft Dynamics CRM for Outlook installation requires for the following minimum system components. Actual requirements and product functionality may vary based on your system configuration and operating system.

Client Hardware

  • 1.9 GHz or faster x86 or x64 dual core processor with SSE2 instruction set
  • 2GB Memory (4GB for Offline Client)
  • 1.5GB free hard disk space (2GB for Offline Client)
  • Minimum screen resolution of 1024×768 recommended

Supported Operating Systems

The following operating systems are supported with the recommendation that the latest Windows updates are applied.

  • Windows 8 or 8.1 (x64 and x86)
  • Windows 7 (x64 and x86)
  • Windows Vista SP2 (x64 and x86)

Supported Microsoft Office Versions

  • Microsoft Office 365
  • Microsoft Office 2013
  • Microsoft Office 2010
  • Microsoft Office 2007

System RequirementsMicrosoft Dynamics Web Application

The following browser information should be noted.

Supported Versions of Internet Explorer

  • Internet Explorer 11
  • Internet Explorer 10
  • Internet Explorer 9

Supported non-Internet Explorer Web Browsers

  • Mozilla Firefox (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, or Windows Vista
  • Google Chrome (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, Windows Vista, or Google Nexus 10 tablet
  • Apple Safari (latest publicly released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), or Apple iPad

System RequirementsMicrosoft Dynamics CRM Email Router

To integrate Microsoft Dynamics CRM with Exchange or other compliant email provider, the follow considerations should be noted. Actual requirements and product functionality may vary based on your system configuration and operating system.

Recommended Supported Hardware (Minimum)

  • Multi-core 1.8-GHz CPU or higher (x86 – 750-MHz CPU or comparable) or
  • Multi-core 2GHz CPU or higher (x64 – 1.5 GHz processor or comparable)
  • 2GB Memory (1GB Memory)
  • 100MB of free hard disk space

Supported Operating Systems

  • Windows 7 x86
  • Windows 7 x64
  • Windows Server 2008 and Windows Server 2008 R2 x64

Supported Email Systems

  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2010 Standard Edition
  • Microsoft Exchange Server 2010 Enterprise Edition
  • Microsoft Exchange Server 2013 Standard Edition
  • Microsoft Exchange Server 2013 Enterprise Edition
  • Microsoft Exchange Online
  • POP3 Compliant Email System supporting RFC 1939
  • SMTP Compliant Transport Service supporting RFC 2821 and RFC 2822