This page provides an outline of the minimum system requirements for installing and running Microsoft Dynamics CRM 2015 and associated programs.

Note: These requirements are based upon the latest version(s) of the product, earlier versions may vary.

System RequirementsMicrosoft Dynamics CRM 2015 Requirements

The Microsoft Dynamics CRM 2015  installation requires for the following minimum system components

Recommended Windows Server Hardware (Minimum)

  • Quad-core x64 2 GHz CPU or higher (x64 compatible dual-core 1.5 GHz processor)
  • 8GB Memory (2GB Memory)
  • 40GB free hard disk space (10GB free hard disk)

Recommended SQL Server Hardware (Minimum)

  • Quad-core x64 2 GHz CPU or higher (x64 compatible dual-core 1.5 GHz processor)
  • 16GB Memory (4GB Memory)
  • Hard Disk: SAS RAID 5 or RAID 10 Hard Disk Array

Supported Operating Systems

The following operating systems are supported with the recommendation that the latest Windows updates are applied.

  • Windows Server 2012 R2 x64 Datacenter / Standard
  • Windows Server 2012 x64 Datacenter / Standard

Supported SQL Server Editions

The following SQL Server Editions are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2014 Enterprise x64 SP1
  • Microsoft SQL Server 2014 Business Intelligence x64
  • Microsoft SQL Server 2014 Standard x64 SP1
  • Microsoft SQL Server 2012 Enterprise x64 SP1
  • Microsoft SQL Server 2012 Business Intelligence x64 SP1
  • Microsoft SQL Server 2012 Standard x64 SP1

Supported SQL Server Reporting Services (SSRS)

The following SQL Server Reporting Services are supported with the recommendation that the latest Windows updates are applied.

  • Microsoft SQL Server 2012 Enterprise x64 SP1
  • Microsoft SQL Server 2012 Business Intelligence x64 SP1
  • Microsoft SQL Server 2012 Standard x64 SP1

Active Directory Modes

  • Windows Server 2008 Modes
  • Windows Server 2008 R2 Modes
  • Windows Server 2012

Internet Information Services (IIS)

  • IIS 8.5
  • IIS 8.0

Required Software Components

  • SQL – SQL Word Breakers
  • SQL – SQL Server Agent Service
  • SQL – Server Full-Text Indexing
  • CRM – Indexing Service
  • CRM – IIS Admin
  • CRM – World Wide Web Publishing
  • CRM – Windows Data Access Components (MDAC) 6.0
  • CRM – Microsoft ASP.NET (Only registration is required)

System RequirementsMicrosoft Dynamics CRM for Outlook

A Microsoft Dynamics CRM for Outlook installation requires for the following minimum system components. Actual requirements and product functionality may vary based on your system configuration and operating system.

Client Hardware

  • 1.9 GHz or faster x86 or x64 dual core processor with SSE2 instruction set
  • 4GB Memory
  • 2GB free hard disk space
  • Minimum screen resolution of 1024×768 recommended

Supported Operating Systems

The following operating systems are supported with the recommendation that the latest Windows updates are applied.

  • Windows 8 or 8.1 (x64 and x86)
  • Windows 7 (x64 and x86)

Supported Microsoft Office Versions

  • Microsoft Office 365
  • Microsoft Office 2013
  • Microsoft Office 2010

System RequirementsMicrosoft Dynamics Web Application

The following browser information should be noted.

Supported Versions of Internet Explorer

  • Internet Explorer 11
  • Internet Explorer 10

Supported non-Internet Explorer Web Browsers

  • Mozilla Firefox (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, or Windows Vista
  • Google Chrome (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, Windows Vista, or Google Nexus 10 tablet
  • Apple Safari (latest publicly released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), or Apple iPad

System RequirementsMicrosoft Dynamics CRM Email Router

To integrate Microsoft Dynamics CRM with Exchange or other compliant email provider, the follow considerations should be noted. Actual requirements and product functionality may vary based on your system configuration and operating system.

Recommended Supported Hardware (Minimum)

  • Multi-core 1.8-GHz CPU or higher (x86 – 750-MHz CPU or comparable) or
  • Multi-core 2GHz CPU or higher (x64 – 1.5 GHz processor or comparable)
  • 2GB Memory (1GB Memory)
  • 100MB of free hard disk space

Supported Operating Systems

  • Windows 8 / 8.1 x64 and x86
  • Windows 7 x64 and x86
  • Windows Vista SP2 x64 and x86
  • Windows Server 2012  x64

Supported Email Systems

  • Microsoft Exchange Server 2013 Standard / Enterprise
  • Microsoft Exchange Server 2010 Standard / Enterprise
  • Microsoft Exchange Online
  • POP3 Compliant Email System supporting RFC 1939
  • SMTP Compliant Transport Service supporting RFC 2821 and RFC 2822