QGate Software Limited
Headquarters

D2 Fareham Heights
Standard Way
Fareham Hampshire
PO16 8XT
United Kingdom

T: +44 (0) 1329 222 800
E: info@QGate.co.uk

Support:
T: +44 (0) 1329 222 802
E: support@QGate.co.uk

Microsoft Dynamics 365 for Customer Service

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Earn customers for life

Exceed customer expectations across self and assisted support with empowered agents that deliver a personalised service.

Effortless customer service

Customers' expectations are rising. They want quick, relevant answers on any channel, even out and about. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Its built-in intelligence delivers faster, more personalised service and adds value to every interaction.

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast, personalised service

Make it easy for agents to meet rising customer expectations with intelligent processes guiding agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Engage with customers on any device

Create effortless support experiences

Easily find answers through self-service, community, or social channels. Intelligently direct cases from any channel to the right agent for quick resolution.

Leverage artificial intelligence

For high-value interactions automate resolution and free up agents. Built on a powerful artificial intelligence framework, service bots are smart, fast, and always available.

Resolve issues with predictive care

Keep happy customers by avoiding service and support issues. Analyse data from connected devices and take action proactively before warning signs are a problem.

Microsoft Dynamics 365 for Customer Service - Engage Customers


Deliver fast, personalised service and support

Microsoft Dynamics 365 for Customer Service - Personalised service

Guide agents to optimal results

Intelligent automation guides agents to the correct actions by displaying relevant information exactly when they need it on a single interface.

Personalise service

With a complete customer view you can deliver value at every touch-point. A 360-degree view of each customer's journey enables agents to anticipate needs and personalise every interaction.

Empower agents with artificial intelligence

Empower agents to be more productive and avoid escalations. Agent facing bots use contextual data about your customers and business to make intelligent recommendations.

Capitalise on revenue opportunities

Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learnt recommendations.


Learn from every interaction

Learn from your customers

Create opportunities to improve the service experience with direct survey feedback, discussion forums, and social listening.

Turn insights into action

Improve service through targeted analysis of contact operations and business-critical data. Promote optimal behaviour with games and team competitions.

Speed on-boarding and adoption

Quickly on-board new staff and keep them up-to-date on new features and identified best practices with a tailored in-application learning that's always available.

Enable an agile support model

Optimise staffing and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur.

Microsoft Dynamis 365 for Customer Service - Learn


Innovate with a modern platform

Microsoft Dynamics 365 for Customer Service - Innovate

Adapt quickly

Accelerate time to market and adapt the application to your needs with visual editors and tools that make it easy to build and deploy mobile and web apps.

Unify your service environment

Automate process across Dynamics 365 applications and 3rd party systems for improved experiences.

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of a global infrastructure. Trust Microsoft's data centres to look after your data.

Drive innovation

Transform customer interactions with deep insights provided by AI that guide you teams to the correct business outcomes.

Try Microsoft Dynamics 365 for Customer Service free for 30 days 

Microsoft Dynamics 365 for Customer Service Free Trial

Contact us to discuss your Microsoft Dynamics 365 for Customer Service requirements or for further information.

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