Enabling Staff with Training and Support
Training users is key to the “success” of any software application. Providing users with ongoing, up to date assistance instantly means they are more effective and less frustrated.
But in a 24/7 world, with the challenges of dispersed users, either working from home or across wide geographies, face to face training is impractical, as running a 24-hour helpdesk might be.
System changes and enhancements rarely get fully communicated to users. Even if you did carry out training when the system was launched, how do you properly train and onboard new staff? you know that creating Word, PowerPoint, PDF materials is tedious and time consuming. Over time, training becomes second hand, hand me down, or worse, users just do it “their way”...
QGate's e-learning and assistance, powered by ClickLearn, is the answer to ensuring user understanding and adoption. Users can take advantage of clear, accurate, and consistent content in several formats including Word, PowerPoint and videos, 24/7.
High-quality material, which is specific to the individual system, not just generic help, is key in enabling all users, no matter their location, to enjoy the same experience. This allows them to do their job to the highest possible consistent standard.
If materials need updating, you can do so quicker, simpler, and more uniformly than ever before. Users will always have the most recent documentation to hand, with nobody left out of the loop.
Gone are the days of laborious documentation, taking and annotating an endless number of screenshots. Gone also are the expenses of travelling to face-to-face training and outdated material hanging around past their usefulness. A warm welcome to e-learning and the Digital Assistant.