QGate Technical Services are measured, not on a number of tickets closed, not on speed of closure but on customer satisfaction.
At QGate, we pride ourselves on the high customer retention we have and therefore strive to ensure continued high standards of support. The only way this can be measured is by our customer's feedback.
For full transparency, we now publically publish ALL customer comments left (subject to permission being granted by the commenter) to our website.
Response and Escalation
The QGate Technical Services team have processes in place which outline target responses based on the severity of the issue. As a minimum, we aim for an initial response within 4 hours. See Support procedures for full details.
We have CRM Product Specialists who manage the more complex issues when deeper investigation is required.
There's no need to follow up on an issue, our team will keep you updated on its progress and ask for feedback once it is resolved.
For full transparency we publish ALL customer comments left (subject to permission being granted ) to our website: