Microsoft Dynamics 365 Support Services
Keep yourDynamics365CRM running at peak performance.
Proactive, expert support from a certified UK Microsoft Partner. Fast responses and tailored plans.
Who We Work With
Leading global brands trust us for Microsoft Dynamics consultancy
CRM Monitoring and Health Checks
Regular system audits identify risks and inefficiencies in workflows. Data integrity checks ensure accurate and reliable CRM records.
Dedicated Expert Support
Our Microsoft Dynamics 365 specialists provide best practices, fast responses, and system improvements.
Strategic CRM Optimisation
Our team of Microsoft Dynamics 365 specialists offer expert support, delivering tailored advice and quick issue resolution.
Technical Maintenance and Updates
Service packs, hotfixes, and compliance updates ensure smooth system operation, proactive issue resolution and licensing guidance.
Tailored Support Packages
Support that Fits your Business
No two Dynamics 365 environments are the same, so why should support be?
Some organisations need occasional guidance and issue resolution. Others require ongoing support, proactive system reviews, user assistance, and help delivering enhancements. That’s why we don’t force customers into rigid support tiers that may include services they don’t need or exclude services they do.
Instead, we take the time to understand your CRM environment, business priorities, internal capabilities, and support requirements before recommending the right approach.
Our support plans are built around your organisation, giving you the flexibility to access the expertise you need without paying for services you won’t use.
How it Works
Review
We assess your current Dynamics 365 environment, support requirements, and business objectives.
Recommend
We create a tailored support plan based on your users, system complexity, and operational needs.
Support & Improve
We provide ongoing assistance, advice, troubleshooting, and enhancement support to help you get the most from your CRM.
Whether your system was implemented recently or has been running for years, we’ll help you create a support model that works for your business.
Responsive Support When You Need It Most
How Our Support Process Works
When an issue affects your CRM, you need confidence that someone is ready to help.
Our support team works quickly to acknowledge, assess, and prioritise every request, ensuring the right issues receive the right level of attention.
Using our dedicated support portal, users can log incidents, requests, and questions at any time, providing a clear and transparent way to track progress from start to finish.
Log
Raise a support request through our online portal.
Triage
Our team reviews the issue, assesses priority, and assigns it to the appropriate specialist.
Resolve
We investigate, communicate progress, and work towards a resolution as quickly as possible.
For critical business-impacting issues, requests can be prioritised to ensure urgent problems are addressed promptly.
Throughout the process, you’ll have visibility of the status of your request and access to a team that understands Dynamics 365 and the operational importance of keeping your CRM running smoothly.
Why Choose QGate?
A Specialist Dynamics 365 Partner
Choosing a support partner is about more than resolving issues. It’s about having access to people who understand your CRM, your users, and your business goals.
For more than two decades, QGate has helped organisations get greater value from Microsoft Dynamics 365 and CRM platforms. Our UK-based team combines technical expertise with practical business understanding, helping customers solve problems, support users, and continuously improve their systems.
UK-Based Support Team
Dynamics 365 is what we do. Our consultants and support specialists work with Microsoft business applications every day, helping organisations across a wide range of industries.
When you need help, you’ll be speaking to experienced professionals based in the UK who understand your environment and can respond quickly.
Support For Existing Systems
You don’t need to be an existing QGate customer to work with us.
We regularly support Dynamics 365 environments that were originally implemented by other partners, helping organisations that are looking for a more responsive, knowledgeable, or proactive support experience.
More Than Issue Resolution
We help customers improve adoption, optimise processes, identify enhancement opportunities, and make better use of Dynamics 365 over time. That means your CRM continues to support the business as requirements evolve.
Whether you need day-to-day support, strategic guidance, or a long-term partner to help you get more from Dynamics 365, QGate is here to help.
Frequently Asked Questions
Our support services can include issue resolution, user assistance, troubleshooting, system administration, enhancements, reporting, and advice on getting more value from Dynamics 365. Support is tailored to your environment and business needs.
Yes. We regularly support Dynamics 365 systems implemented by other partners and can help you transition to QGate smoothly.
Yes. We provide ongoing support services designed around your requirements, from day-to-day assistance to proactive system reviews and continuous improvement.
We support a wide range of Dynamics 365 applications, including Sales, Customer Service, Field Service, Contact Center, and related Microsoft Power Platform solutions.
Not necessarily. We’ll discuss your requirements and recommend the most appropriate support arrangement for your business.
Every Dynamics 365 environment is different, so support is tailored to your system, users, and requirements. We’ll provide a clear recommendation and pricing proposal following an initial review.
In most cases, we can begin the onboarding process within days. Timescales will depend on your environment, support requirements, and any knowledge transfer needed.
Yes. QGate is a long-standing Microsoft Solutions Partner with extensive experience helping organisations implement, support, and optimise Dynamics 365.
Book a Discovery Call and Get Started.
Whether you’re looking for a new support partner or need help getting more from Dynamics 365, we’ll guide you through the process.
1. Book A Discovery CallTell us about your Dynamics 365 environment, your current challenges, and the level of support you’re looking for.
2. We Review Your SystemOur team will assess your setup, support requirements, and any existing issues, helping us understand where you need the most assistance.
3. Agree on a Tailored Support PlanWe’ll recommend a support approach that fits your business, users, and operational requirements. No fixed tiers. No unnecessary services.
4. Start Raising TicketsOnce everything is in place, your team can start logging tickets and accessing expert Dynamics 365 support whenever needed.
Ready to get started? Complete the form, and we’ll be in touch to arrange your discovery call.