We deliver enterprise class CRM solutions to mid-market organisationsOur Solutions
We are here to help you maximise the power of the most valuable asset in your organisation – your data.
Customer Relationship Management (CRM) systems have evolved by an order of magnitude. What started out as a repository of prospects, customers and associated contact details, is now a comprehensive enterprise level system that supports business processes from end to end, across the organisation. CRM systems today, integrate with other systems, are available on mobile devices, support different instances for different business units, and most of all, provide functionality and a level of visibility that make them a must have for businesses of any size, industry or location.
Business Intelligence (BI) solutions do much more than reporting what has happened in your business. A proper BI platform will help see the whole story and more importantly, predict the next chapter. The way it retrieves and associates data from different sources allows you to establish patterns, cause-effect relations, and foresee where your operation is going. It also provides intuitive mechanisms for sharing and reporting your findings, taking advantage of the power of Data Visualisation!Read more
QGate has a great reputation for supporting our customers from initial prospect stage, through to consultancy, trialling the recommended product, customisation, delivering the solution, training your users and finally support.See what our customers say
We are delighted with the Management Information that QGate helped us create. It has brought together, in minutes, critical business info in one place and allowed the down time of data harvesting to be put to better use already saving over 5 man days per month!
MD Norad Travel Group
I find the service from everyone at QGate to be first class. Other suppliers could learn a lot from the QGate team.
Allport Cargo Services
Unlike other suppliers we trialed with, QGate expertly coordinated the managed trial and set-up, which made an enormous difference. Questions had answers and we no longer felt we were working in isolation. It was this "managed" element of the QGate trial that helped us decide that Microsoft Dynamics CRM was indeed the right product for us.
It was only QGate that could see the vision. It was only them that could understand what we were after. They have got a wealth of knowledge in-house and they offer us the advice and the support we need to what we need to deliver today. I feel confident that when I have got an issue they will be there for us. They have a can do approach to everything, they are really fantastic.
The decision to work with QGate was because of the level of service we would get from them, their response, the emails when we were trialing and willingness to help was just a different level to other vendors.
QGate offers you a full range of services to support your CRM or Business Intelligence project. These include consultancy and delivery tasks ranging from:
And once a project has completed, we will always be here with ongoing support and advice.Learn more
With QGate's expertise in implementing CRM projects over the last 20 years, we have built solutions for Computer Telephony Integration (CTI) and for solving the problem of duplicate data, to meet key market requirements.
Working with QGate means choosing a partner that will be there for you. Our work does not end on the day we deliver the solution. It continues throughout the solution's full life-cycle, with an experienced support team that consistently achieves a 9+ CustomerSure rating.Read More
Preparing for CRM – Requirements Now you know what you want to achieve (and the processes/data required to do so) you’re in a great position to draft your Requirements. Depending on your planned approach to procuring a system and potentially selecting a partner or putting a team together to implement, ensure you share the information […]
Preparing for CRM – Priorities Microsoft Dynamics 365 is one of the most customisable products of its kind on the market. This is both a gift and a curse. As you run through your processes you’ll find brilliant new ways of working faster and smarter. Fantastic – but this can start to increase the scope […]
Preparing for CRM – Outputs Starting with the end in mind is a good way of thinking, when considering your processes. A good check and balance on both the processes and the data considerations is a list of required outputs. When preparing for CRM, the Five key outputs to consider are: What primary Metrics are […]