Solgari is the first all-channel cloud communications solution that is embedded into Microsoft Dynamics 365 to deliver compliant voice, video, chat, SMS and social media.
Imagine significantly improving customer satisfaction and employee engagement in just days. Solgari intelligently connects customers to the people and the help they need fast. Powered by Microsoft AI, integrated within Teams and Dynamics 365 and deployed from Azure in minutes.
All-channels embedded into your Dynamics 365 and Microsoft Teams workflow
Solgari enables companies to build rich relationships with their customers and deliver the desired outcome in each interaction. Every colleague gains the ability to be a Customer Experience champion, across Voice, Video, SMS, WhatsApp, Social Media, WeChat, Line and any API-enabled communication channel.
Contact centre as a Service
Our Contact Centre as a Service technology increases first-contact resolution rates, delivers joined-up and contextual customer experiences across all channels, and securely records and archives every interaction where necessary to comply with industry-specific regulation.
Integration and Automation
Solgari enables a unified view of customer relationship and interaction data, by connecting and integrating Microsoft Teams, Dynamics 365 CE, Azure and the Power Platform.
This drives better service through automation, surfaces efficiency and operational improvements, and enables customers to grasp the digital advantage and opportunity in their Contact Centre and Business Communication estates
Speed to value
Hosted in Azure and configured entirely in the cloud, Solgari goes live in just days – so customers achieve lightning-fast speed to value, with full Contact Centre functionality out-of-the-box, scaling elastically across use cases and teams from SMB to Mid-Market to Enterprise.
Solgari’s all-channel business communication technology and QGate’s expertise in building and implementing Microsoft Dynamics 365 solutions come together to create a transformative solution for business growth. This solution focuses on placing customer engagement at the heart of every interaction, delivering exceptional experiences across various communication channels, maximising employee productivity through unified channel data, and utilising historic interactions to deliver contextual service, optimising efficiency along the way.