Solgari is the first all-channel cloud communications solution that is embedded into Microsoft Dynamics 365 to deliver compliant voice, video, chat, SMS and social media.
Do you have demanding, multi-channel communications needs?
With the Solgari Dynamics 365 All Channel Solution you’ll increase your organisation’s efficiency and effectiveness, more easily meet your compliance requirements, and delight your customers.
Click to call (voice or video), chat, SMS or screenshare. All from within Dynamics 365. Switch channels with ease. Get more from your CRM – more capability, more intelligence and more speed.
Not only do we offer streamlined workflows, all within the CRM, you can take advantage of Solgari’s Cloud Contact Centre & Telephony capabilities to increase your communications efficiencies.
Allow your customers to connect via their channel of choice and switch from one channel to another as they need. See caller detail pop in Dynamics 365 before you answer the call. Have all you need at your fingertips to deliver faster, smarter, more personal support and service. From any device, through any channel. Make every conversation a personal service.
All customer communications automatically logged in Dynamics 365, no manual entry, and enhances performance management and optimisation. Super-simple access to call recordings and quickly skip to the relevant part of the conversation with Solgari’s speech search capability.
Achieve automatic compliance through our truly integrated communications solution which provides an accurate viewpoint of all your communication data. This, combined with Solgari’s Military-grade design, 99.9% uptime SLA, PCI DSS compliant environment and our ISO 27017-certified data centres, means you’re fully compliant for GDPR, PCI DSS, MiFID II, HIPAA and more.
Rapid on-boarding starting through AppSource and using the Channel Integration Framework (CIF), clear documentation and a knowledgeable global support team ready to help, via all channels. No hardware required (desktop phones optional).