Microsoft Dynamics 365 provides an agile customer service solution that will increase productivity, reduce costs, identify sales opportunities and improve the customer experience.
Deliver immediate access to the right content at the right time on the right channel.
Omnichannel support delivers consistent, connected experiences across channels including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line—all from a unified agent desktop.
AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.
Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.
Help agents monitor real-time device readings to identify devices that need attention and confirm that fixes were effective.
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In the current, rapidly changing business climate, maintaining the level of service customers expect can be challenging. Learn how to deliver exceptional service at all times by downloading this e-book which explores five key elements every organisation can incorporate.
Please complete and submit the form below to download the Microsoft Ebook ‘5 Ingredients to Ignite Always-On Service’
Download the e-book to learn how Dynamics 365 Customer Service ensures you:
QGate has many years of experience of helping our customers to digitally transform and automate their businesses using Microsoft Dynamics 365. As with any new technology implementation, the risks can be high. Our experience of working across many industries and organisation types means that we’re here to help you avoid the pitfalls and deliver a CRM that exceeds expectations, enabling you to transform your business and create happier teams and happier clients.
The QGate CRM Roadmap is our project framework to guide you and your business through your CRM project. This roadmap that has proven success in delivering better results, faster, and with less effort.
Explore the QGate CRM Roadmap: