Microsoft Dynamics 365
Customer Service

Microsoft Dynamics 365 provides an agile customer service solution that will increase productivity, reduce costs, identify sales opportunities and improve the customer experience.

What are the benefits of Dynamics 365 Customer Service?

Utilising the Microsoft Dynamics 365 Customer Service platform will transform your customer’s experience and ensure you maintain high levels of customer service, putting you ahead of the competition. The benefits you will see include providing self-service support, personalising each individual’s experience with your business, increasing productivity with informed, actionable insights, and monitoring agents’ performance with custom dashboards and reports.

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Provide Self-service Support

Implementing this platform will allow you to deliver immediate access to the right content, at the right time, on the right channel.

Personalise Customer
Service Engagements

Omnichannel support delivers consistent, connected experiences across channels, including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line—all from a unified agent desktop, enabling you to:

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Empower teams with tools for
Increased Productivity

AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.

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Optimise service with Actionable Insights

Propel your audience’s customer service experience by implementing built-in AI that detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.

Deliver Proactive Service With IoT

Additionally, you will be able to help agents monitor real-time device readings to identify devices that need attention and confirm that fixes were effective.

Book a Discovery Call to discuss your Customer Service CRM Project:

Ebook Download

The Five Ingredients to Ignite Always-On Service

In the current rapidly changing business climate, maintaining the high levels of service that customers expect can be challenging. Learn how to deliver exceptional service at all times by downloading this e-book, which explores the five key elements every organisation can incorporate to improve their customer’s experience

Download the e-book to learn how Dynamics 365 Customer Service ensures you:

Please complete and submit the form below to download the Microsoft Ebook ‘5 Ingredients to Ignite Always-On Service’

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The QGate CRM Roadmap

QGate has many years of experience in helping our customers digitally transform and automate their businesses using Microsoft Dynamics 365. As with any new technology implementation, the risks can be high, but the rewards can be massive. We have experience working across many industries and organisation types, meaning we’re here to help you avoid the pitfalls and deliver a CRM that exceeds expectations, enabling you to transform your business and create happier teams and happier clients.

The QGate CRM Roadmap is our project framework which will guide you and your business through your CRM project. This roadmap has proven success in delivering better results faster and with less effort.

Explore the QGate CRM Roadmap:

Ready to Talk about your Project?

Book a free Discovery Call

A no obligation call to discuss your business needs and project requirements. During the call, our consultant will explain how we can help you to achieve your goals and answer any questions you may have.

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