Microsoft Dynamics 365
Customer Service

Microsoft Dynamics 365 provides an agile customer service solution that will increase productivity, reduce costs, identify sales opportunities and improve the customer experience.

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Provide Self-service Support

Deliver immediate access to the right content at the right time on the right channel.

Personalise Customer
Service Engagements

Omnichannel support delivers consistent, connected experiences across channels including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line—all from a unified agent desktop.

Capability1 Benefit2

Empower teams with tools for
Increased Productivity

AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.

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Optimise service with Actionable Insights

Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.

Deliver Proactive Service With IoT

Help agents monitor real-time device readings to identify devices that need attention and confirm that fixes were effective.


Book a Discovery Call to discuss your Customer Service CRM Project:

Ebook Download

The Five Ingredients to Ignite Always-On Service

In the current, rapidly changing business climate, maintaining the level of service customers expect can be challenging. Learn how to deliver exceptional service at all times by downloading this e-book which explores five key elements every organisation can incorporate.

Please complete and submit the form below to download the Microsoft Ebook ‘5 Ingredients to Ignite Always-On Service’

Download the e-book to learn how Dynamics 365 Customer Service ensures you:

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The QGate CRM Roadmap

QGate has many years of experience of helping our customers to digitally transform and automate their businesses using Microsoft Dynamics 365. As with any new technology implementation, the risks can be high. Our experience of working across many industries and organisation types means that we’re here to help you avoid the pitfalls and deliver a CRM that exceeds expectations, enabling you to transform your business and create happier teams and happier clients.

The QGate CRM Roadmap is our project framework to guide you and your business through your CRM project. This roadmap that has proven success in delivering better results, faster, and with less effort.

Explore the QGate CRM Roadmap:

Ready to Talk about your Project?

Book a free Discovery Call

A no obligation call to discuss your business needs and project requirements. During the call, our consultant will explain how we can help you to achieve your goals and answer any questions you may have.