Microsoft Dynamics 365
Customer Service
Microsoft Dynamics 365 provides an agile customer service solution that will increase productivity, reduce costs, identify sales opportunities and improve the customer experience.
Provide Self-service Support
Deliver immediate access to the right content at the right time on the right channel.
- Activate virtual agents for modern self-service solutions.
- Give customers direct access to your knowledge base.
- Share knowledge through community portals.
Personalise Customer
Service Engagements
Omnichannel support delivers consistent, connected experiences across channels including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line—all from a unified agent desktop.
- Get a 360-degree view of your customer.
- Interact with customers on their preferred channel.
- Anticipate customer needs.
Empower teams with tools for
Increased Productivity
AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.
- Help agents get answers faster.
- Easily switch between open cases or tasks.
- Engage experts faster.
- Analyse and act on customer feedback.
- Unify knowledge sources for a streamlined search experience.
Optimise service with Actionable Insights
Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.
- Analyse comprehensive support insights.
- Adapt quickly to real-time customer sentiment.
- Track success against key performance indicators.
- Enhance your knowledge base with knowledge search insights.
Deliver Proactive Service With IoT
Help agents monitor real-time device readings to identify devices that need attention and confirm that fixes were effective.
Book a Discovery Call to discuss your Customer Service CRM Project:
- Proactively fix device issues.
- Enhance support with integrated IoT alerts..
- Monitor device health index.
Ebook Download
The Five Ingredients to Ignite Always-On Service
In the current, rapidly changing business climate, maintaining the level of service customers expect can be challenging. Learn how to deliver exceptional service at all times by downloading this e-book which explores five key elements every organisation can incorporate.
Please complete and submit the form below to download the Microsoft Ebook ‘5 Ingredients to Ignite Always-On Service’
Download the e-book to learn how Dynamics 365 Customer Service ensures you:
- Maintain quality of service when customer demand spikes.
- Improve efficiency and automation to reduce costs.
- Support remote teams to work effectively.
- Deliver connected, empathetic customer experiences.
The QGate CRM Roadmap
QGate has many years of experience of helping our customers to digitally transform and automate their businesses using Microsoft Dynamics 365. As with any new technology implementation, the risks can be high. Our experience of working across many industries and organisation types means that we’re here to help you avoid the pitfalls and deliver a CRM that exceeds expectations, enabling you to transform your business and create happier teams and happier clients.
The QGate CRM Roadmap is our project framework to guide you and your business through your CRM project. This roadmap that has proven success in delivering better results, faster, and with less effort.
Explore the QGate CRM Roadmap:
Ready to Talk about your Project?
Book a free Discovery Call
A no obligation call to discuss your business needs and project requirements. During the call, our consultant will explain how we can help you to achieve your goals and answer any questions you may have.
