Dynamics 365 is the Microsoft CRM solution that streamlines processes and improves profitability and relationships across your business in marketing, sales, and customer service.
Microsoft Dynamics 365 offers a proven, customisable, flexible CRM solution designed to meet the requirements of SMEs. You can choose from a stand-alone application for a specific line of business (such as sales or marketing) or use multiple CRM tools that work together as a powerful integrated solution.
|Dynamics 365 for Marketing||Dynamics 365 for Marketing||Dynamics 365 for Customer Service|
Improve your customers’ journey and improve lead generation.
Empower personal engagement with customers.
Effortless service through any channel.
Generate multichannel marketing campaigns, nurture sales-ready leads and customize customer journeys based on user engagement.
Go beyond sales force automation to better understand customer needs, engage more effectively and win more deals.
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems.
Align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.
Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and use AI capabilities to automate sales execution.
Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
Microsoft Dynamics 365 offers a proven, customisable, flexible CRM solution designed to meet the requirements of SMEs. You can choose from a stand-alone application for a specific line of business (such as Sales or Marketing) or combine multiple CRM tools that work together to provide a powerful integrated solution.
Completing our CRM Readiness Assessment is the first step on your journey to transforming your business with Dynamics 365. All you need to do to get started is answer a series of multiple-choice questions, which will uncover your CRM Readiness score against the following key factors:
Once completed, you’ll receive a personalised PDF report containing your results and any recommended actions to prepare your organisation for CRM implementation.