QInsight - S3:E1 - Backing the Right Horse

In the first episode of season 3 of QInsight, Steve Clarke and Alastair Jupp are joined by Sandra Koutzenko, Director of Transformation at 365 Talent Portal, to discuss what AI adoption looks like when you move beyond the headlines and into the reality of running a business.

The conversation explores why AI feels overwhelming, not because the technology is difficult to access, but because the volume of change is relentless. New tools appear every week, vendors are all telling a different story, and businesses are being asked to make decisions in an environment that refuses to stand still.

Sandra shares her perspective on choosing AI platforms, the risks of becoming locked into a single approach, and why Microsoft Copilot is emerging as a practical foundation for organisations looking to build long-term capability.

The discussion also covers AI fatigue, employee resistance, governance, AI literacy, and the arrival of Cowork, Microsoft's latest step towards genuinely delegated digital work.

Rather than focusing on which model is winning this month's race, the episode looks at how businesses can build the confidence and flexibility to keep moving as the technology evolves.