“Fresh Idea: Cosmetic retailer Lush’s new application will give shop staff access to data, which they can use to improve sales and performance” on 1 April 2014, full details of this Business Intelligence solution supplied by QGate.
Extract from London Evening Standard dated 1 April 2014:
‘APPY’ WORKERS PERFORM BETTER
“Big data is changing the way we work, with the latest app introduced by Lush, the fresh, handmade cosmetics retailer, designed to get staff competing for sales.
Shop staff will be given access to data analytics to see how sales compare to other stores in a bid to tap into their ambitious natures and drive up competition.
Gamification (game-playing) is increasingly being used to attract and engage staff, with recent research from IBM showing that seven in 10 of the world’s biggest firms will use some sort of gamification by the end of this year. Firms such as KPMG are already using gamification to increase their graduate intake.
However, the QlikView system doesn’t just generate sales, it saves overheads. As all products are created from fresh ingredients, the retailer has saved £1 million through ensuring it only orders exactly what it needs. Scott Silverthorn, head of data services at Lush, says: “Our colleagues are naturally very inquisitive people and giving them access to data means they can find ways to improve performance and do a better job.”
Further stories regarding QGate’s customer success story can be found at the links below:
IT Pro Portal: Lush saves £1m through innovative in-store data analytics