Infor CRM 8.3 is available

Earlier this week, Infor announced the release of Infor CRM 8.3, the next generation of Customer Relationship Management (CRM) software. Here’s a summary of what’s new…

Intuitive interface

Infor CRM 8.3 features an intuitive user interface with Infor SoHo styling for the updated mobile application. The new user interface in Infor CRM Mobile 3.4 was developed by Hook & Loop, Infor’s in-house digital design agency. It enables organisations to work how they live, and automatically displays necessary information in real-time, via any mobile device. With the new reconfigured layout, field teams have more visibility with an intuitive, smart design. Infor CRM 8.3 promotes user efficiency, greatly reduces the need for user training, and increases user confidence.

For Pierre Custeau, vice president, Product Strategy, Infor Customer Experience, “by providing employees with a beautifully designed, easy to use mobile application that empowers them with critical information, right at their fingertips, organisations can enter into more rewarding relationships with their customers and prospects.”

Access critical customer data offline

When network access becomes unavailable, users can still access the information they need the most. Customer data, including profile and activity information, can be kept locally on the mobile device, while recently accessed data remains cached on the device as well, thus boosting productivity. With Infor CRM 8.3 field teams can keep working regardless of connectivity issues.

More integrated & connected experience

Infor CRM 8.3 delivers pre-configured back-office integration with multiple ERP systems via the Infor Intelligent Open Network (ION). This purpose-built middleware solution delivers a simple yet powerful & scalable framework, which allows organisations to get software without borders. The result is enterprise-wide visibility in a single management and modelling environment, plus a unified platform for social, mobile, and cloud.

“Across every industry, from manufacturing to financial services to distribution to retail, the need for instant and always-on access to the right data pulled in from various applications such as ERP, financial management systems, and supply chain management systems is critical to delivering superior customer experience”, says Mr Custeau.

Infor Configure Price Quote (CPQ) integration

In addition, the new Infor CPQ integration will allow customers operating in the manufacturing and distribution industry to deliver one vision from order to delivery, all through the same interface. Infor CPQ lets users capture knowledge about customisable products once, and then share with dealers and the sales force, on any device, to make selection and configuration more intuitive and error-free.

To learn more about Infor CRM and how it can help your business, please visit our website.

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