CRMUG Birmingham

This article covers the details of the CRMUG Birmingham meeting held in February 2018.
Event: CRMUG UK Birmingham – February 2018

Learning and networking opportunity for Microsoft Dynamics 365 users. Learn and share best practices, tips and tricks to get the most out of Dynamics 365.

Date: Thursday, 22 February 2018
Location: Birmingham Chamber of Commerce
75 Harborne Rd
Birmingham, B15 3DHFree parking available
Enrolment : Closed
 QGate’s session  Demystifying Computer Telephony Integration
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CRMUG Birmingham is back to the Chamber of Commerce!

The meeting will take place in the evening (6:30pm – 9pm), at the Birmingham Chamber of Commerce. The agenda is still being finalised, but here is the outline:

Presentation One: Demystifying Computer Telephony Integration

QGate are proud to join CRMUG Birmingham to present a session on CTI. We will focus on simplifying the concepts and busting the myths often associated with telephony integration, as well as explaining some of the terminology and components. As always, your questions will be very welcome!

Presentation Two: NFU Mutual’s Dynamics Journey

A real life case study including:

  • Life before the pilot/Business imperative
  • Challenges of roll out/Results of the pilot
  • Pipeline obsession/Transition to production
  • Sustaining the change

And a lot more

Ask the Experts is a CRMUG must have, where a panel of experienced Dynamics 365 professionals are available to answer your questions and help in any way they can.

Networking with like-minded professionals is as important as the learning you will get from these meetings. Whether you are a technical expert keen on sharing how you overcame your latest challenge, or a business user wanting to learn more about a particular feature, if you are in the Birmingham area, this is for you!

For additional information and registration, please visit the community’s web page.

We look forward to seeing you in Birmingham!

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